Equiniti Recensioni 

Pitiful, awful, untrained, arrogant, rude, unhelpful , unsympathetic, careless, insensitive and downright obstructive. Mum is in a care home and cannot operate anything or remember much, but she can remember she has shares through Equiniti and would like me to check in online for her using my Power of Attorney. Ha! Absolutely no chance, mum. Sorry. Equiniti are useless. I’ve called many times, registered, given them the government’s access code, still I have to re-register. I can’t re-register because I already have an account from years ago. So sort that out for me Equiniti. I’ll keep ringing every day and leaving 1 star reviews till you sort it out.

A very patient and helpful member of staff.

would give ZERO STARS if i could; this company has been the ABSOLUTE WORST. Have gotten NOTHING but the run-around with trying to settle our dead mother's account-SHE DIED 4 YEARS AGO! we have repeatedly completed the packet to transfer ownership and everytime it gets denied as not being completed properly;and it cant be done electronically = it must be faxed - then you need to hope and pray a human that can read actually chedks the fax machine and then will try to sound-out what needs to be done or gives it to another human that csn hopefully read; so far NO LUCK in finding such a human at EQ; we've called and tried to talk to the staff - should have just talked to my shoe -i would have gotten more help; have filed SEC complaints regarding the incompetence EQ embodies; how can other companies allow you to buy/sell with the a click of a button and EQ remains in the stone age of faxes and relying on someone that can hopefully read and do what's being requested? staff apparently doesnt keep records of you calling either; everytime we've called and given the name /date of our last call there are no notes or record of us contacting EQ; How has this business been able to exist as long as it has??? i guess now we wait for the response below my message: 'EQ sad you feel bad. please waste more time emailing us so we can have it read by absolutely no one; love EQ.' june 16, 2026 we FAXED the transfer packet, again; waiting to see what reason - if any - is given for what i am expecting will be a denial for whatever reason - maybe the reason this time will be: 'this J doesn't look like that J; UNABLE TO PROCESS - better luck next time; thanks for playing.' ABSOLUTE JOKE OF A BUSINESS; i'm already composing another SEC complaint likely to be sent tomorrow after EQ says they were unable to process the request; i hope others have been spared my comedy of errors but i wouldnt be surprised if i am not in the minority in trying to work with a business that relies on a FAX MACHINE for transaction requests; ZERO STARS.

June 17 update:EQ told me they never picked up the transfer despite me calling EQ yesterday. EQ said I could resubmit it today.....ABSOLUTE JOKE OF A BUSINESS...then EQ called and said it was rejected. No reason given. ZERO STAR.

June 18 Clown Show update: Sean from EQ called and said "We can't find the transfer packet." And this is AFTER EQ called US to make sure we were faxing it,again, for at least the 5th time. How does this place stay open? What businesses actually use EQ? And why? And what does EQ actually charge for the incompetence they continue to display on a daily basis. At least they are consistent. Consistent with ZERO HELP. Consistent with ZERO ABILITY TO COMPLETE A SIMPLE TRANSFER THAT THE REST OF THE WORLD CAN DO WITH THE CLICK OF A BUTTON. ABSOLUTE CLOWN SHOW EQ. At least you are consistent- at being one of the worst.

Very helpful and clear advice

I spoke to Mr Kevin Veriamani the advisor at Equiniti. He was very patient and addressed my query well.
I am satisfied with his service.

Person I spoke to was very knowledgeable and helpful. Walked me through all the steps I had to take plainly and clearly in a very understandable way. Excellent service.

Customer assistant guided me through the log in

Excellent member of staff helped me so patiently to complete several forms.

Received assistance from Aneesha with Bereavement paperwork over the telephone. She was knowledgeable and very patient, talking me through the steps to complete Small Estates Shares Transaction.

I was at a loss as to how to introduce an account and to list my assets. I am just so grateful to:
Tushar Gupta
Customer Experience Representative
UK Shareholder Services
Equiniti Group,
because he helped me with everything which has gained me experience and confidence. He was so patient and helpful and clear to understand. Thank you so much Tushar.

To all of you individuals on here writing about how great this company is, I want you to try to do a sale order, or a transfer order! I guarantee you, you will have a change of heart, that will be driven by how slow, with no sense of urgency they move…this company is str8 trash..Charles Schwab, sent a transfer request to them on 06/03/26
the request completed on this end on 06/06/2026..But yet AST Equiniti, has not actually sent it, today is 06/11/2026..still nothing..I called them 2 days go, and was told by the phone rep..it usually take 1 day..This is bs..I hate that I have ever did business with these morons..I wished that I could charge the person that referred them to me, for all of the gains that I have watched evaporate while waiting for theses idiots to process a transfer..It’s so freaking annoying..My shares has disappeared from my account on their platform 06/09/2026 and they have not showed up anywhere yet..Electronic transfers does not take 8 days..These people are a bunch of idiots..I’m on the phone now with Danny..barely speak English..giving me the 1 day transfer lie..I don’t really believe that they are tech savvy enough to even operate electronically, and probably mailed a check to me instead.Well. after being placed on hold for 4 mins Danny comes back on the line and informs me that the shares were transferred out on 06/08/2026, but if we have not received them, they must have gotten stuck in between..Not sure what in between means but..I am so exhausted with this..So unprofessional, and ridiculous..

An easy company to deal with.
Spoke with Sushruthi who was very helpful and able to answer all my questions in a friendly and professional manner.A credit to the company.

Aneesha has been brilliant with the service she provided me
Aneesha was very patient with my query
She went through all the systems to look for the shares I held also I has a Breavement query she explained what actions required so that I could resolve my query
Very satisfied with my customer service I received. Simply the best xx

The very nice guy explained everything in detail and was very polite

Gokul, who was the person I spoke to listened to my questions about the forms I had to complete about share transfers and willingly repeated his answers if I didn't understand them first time. He was very patient with me.

Sonali was very patient with me for a long time, helping to talk me through the log in process and finding the documents I need.
As a pensioner it’s very important to have someone on the end of the phone to talk to who is knowledgeable on modern technology.
Excellent service, many thanks.

Was easy to get to speak to an operative who was knowledgable, kind, very courteous, sorted my inquiry efficiently.

Sushrut hi was very patient and listened to my inexperienced questions. The outcome and manner of our conversation was better than I expected. Thank you.