Ramsiya was brilliant. She gave me advice earlier in the week and when I called today to discuss the next steps, I was lucky enough that she answered my call again. She remember me from last time and... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I spoke with Ramsiya today to help me set up an EQI ISA and transfer funds directly from the corporate nominee account to the ISA. Ramsiya made the process quick and easy. It was a pleasure to work wi... Leggi di più
L'azienda ha risposto
Deborah was very helpful and understanding. She listened to what I said and explained how to access new account, let me access new account whilst she still on the phone. Having previously spoke to ano... Leggi di più
L'azienda ha risposto
I have been talking to EQi regarding my employee shares schemes having recently left my organisation. Today I was assisted by Ramsiya and I was extremely happy with the service provided- kudos to her... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Scritti dall'azienda
Informazioni di contatto
Regno Unito
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Eccellente
812 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di EQi
We are happy to hear that you received great and quick service. We appreciate your feedback!
Good Customer Services
Good Customer Services
When contacting EQi my experience has been positive so far. The staff are patient in understanding your query to then appropriately advice. Particularly, Ramsiya has been very helpful for me on more than one occasion.
1 maggio 2026
Non scritta su invito
Risposta di EQi
We're happy to hear about the positive customer service experience you've had. It's great to know our staff's patience and helpful advice have assisted you. We appreciate your feedback.
The staff are very helpful
The staff are very helpful. I felt very secure using the website and the layout has been easy to use and well explained.
6 maggio 2026
Risposta di EQi
We're happy to hear that our staff was helpful! We appreciate you taking the time to recognize the website's secure and easy-to-use layout.
The lady knew how to help us with our…
The lady knew how to help us with our dealing.
We are not at all raciest but we would say the kind lady was a little difficult to understand at times but she was happy to repeat
Overall a very nice helpful lady
6 maggio 2026
Risposta di EQi
We appreciate your positive feedback and are glad the lady was helpful. We'll work on ensuring clear communication for everyone. Thank you for your time.
Useless Company. Use a different investment firm
Useless Company. They do not care about their customers. Interactive Investor and A J Bell are far better
15 aprile 2026
Non scritta su invito
Risposta di EQi
We regret that our service did not meet your expectations. We appreciate your feedback and will use it to improve our services.
Risposta di EQi
We are so happy to hear that you had a great experience with our service. Thank you for your positive feedback!
Nivedha was excellent .
Nivedha was excellent .. they are definitely more on the ball now and v ery engaged and easier to reach customer care
6 maggio 2026
Risposta di EQi
We're happy to hear that our customer care is more engaged and easier to reach. We appreciate you mentioning the excellent service you received. Thanks for your feedback.
Although there were difficulties in…
Although there were difficulties in being able to hear each other clearly, Nivedha was calm ensuring my query was answered and successfully dealt with.
Thank you
6 maggio 2026
Risposta di EQi
We're happy to hear that your query was successfully dealt with, despite the difficulties in communication. We appreciate you taking the time to leave a review.
Risposta di EQi
We're happy to hear that everything was explained thoroughly. Thank you for your feedback; we appreciate it.
Great help to log back after getting locked out
Great help to log back after getting locked out, quick customer service on the phone
6 maggio 2026
Risposta di EQi
We're happy to hear that our customer service helped you regain access quickly. We appreciate your positive feedback and thank you for sharing.
Nivedha excellent speech
Nivedha excellent speech, very good at leading the enquiry and satisfactory consequence and result. Thank you!
5 maggio 2026
Risposta di EQi
We're happy to hear that the speech was excellent and the inquiry was led well, resulting in a satisfactory outcome. Thank you for your positive feedback!
So patient , thank you Rahul
Rahul was extremely patient with me to resolve what I thought was an issue that wasn't.
Thank you for your time today Rahul, it's really appreciate
5 maggio 2026
Risposta di EQi
We're happy to hear that our support was helpful and patient in resolving the issue. We appreciate you taking the time to share your positive experience with us!
Feedback
I had a query regarding EQI and Shares EQI ISA on my maturing SAYE this year. I contacted your Customer Service and spoke to Ramsiya who was very helpful who answered all my questions and clear for me to understand which options I need to exercise. Thank you
1 maggio 2026
Risposta di EQi
We're happy to hear that our customer service was helpful while addressing your EQI and Shares ISA questions. We appreciate you taking the time to share your positive experience.
Fantastic support from Ramsiya in…
Fantastic support from Ramsiya in guiding me the isa process. Which I’m incredibly new and didn’t fully understand. Thanks
1 maggio 2026
Risposta di EQi
We're happy to hear that the guidance through the ISA process was helpful! It's great to know that the support was beneficial in clarifying things. Thanks for your feedback.
Ramsiya was very helpful with my…
Ramsiya was very helpful with my queries and resolved what I needed.
1 maggio 2026
Risposta di EQi
We're happy to hear that our team member was very helpful with your queries and provided the solutions you needed! We appreciate your feedback.
Ramsiya was polite
Ramsiya was polite, efficient and helpful and very quickly spotted that the address on one of my accounts needed to be updated, which helped me achieve my objective more quickly.
Great service, thanks Ramsiya!
1 maggio 2026
Risposta di EQi
We're happy to hear that the service you received was efficient and helpful. We appreciate you mentioning the quick resolution of your address update, and we thank you for your feedback.
Absolutely competent - and they are 'fudging' their reviews.
Explain to me how 37% of their reviews are 1* and yet they have a 4.6* average - something is wrong here.
Tried to change bank details on my child's Trust Fund, sent completed form from the email address confirmed with them on the phone, the same one they send update emails to and the same one shown in the 'Profile' - received a message saying that wasn't the email address associated with the account.
30 aprile 2026
Non scritta su invito
Risposta di EQi
We appreciate you bringing the rating discrepancy and your experience to our attention. We'll investigate the rating system's accuracy and the email issue you encountered while updating your child's Trust Fund details. We regret any inconvenience this has caused.
Good service
Ramsiya was very helpful, knowledgeable and had answers for all my questions. She took the time to help me through a dry run which was really appreciated.
30 aprile 2026
Risposta di EQi
We're happy to hear that you had such a positive experience! We appreciate your kind words and are so glad that the dry run was helpful for you.
Ramisya very understanding
Ramisya was very patient and understanding and carefully resolved the issue that was worrying me.
29 aprile 2026
Risposta di EQi
We're happy to hear that the staff member was patient and understanding! We appreciate you recognizing their careful resolution of the issue.
Risposta di EQi
We're happy to hear that our team member was so helpful. Thank you for your positive feedback and time!
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