Drinks&Co UK Recensioni 

UPDATE- After the bad experience I had, (details below), I repurchased from this company but used a different shop on their website.

I paid a little bit more but price was still excellent.

The service I received for this second order was first class. Packaging was great and the order arrived fast.

Hence I have moved the star rating up from 1 to 4. Credit where due, I did get my refund for the first failed order and I'm very happy with my second order.

First experience of using...
My order was due to take up to 14 working days to arrive, excluding weekends. Seemed like a long time from Portugal/Spain to the UK but I didn't mind as my order had exceeded the spend needed for a free delivery.

That time went, still no order arrived. I checked where it was via the tracking number given and to my astonishment, according to the courier, it had been damaged whilst in transit a week before my order was due to arrive to me. The courier status page explained that they contacted the seller and were still waiting for a response a week later. Unsurprisingly the seller never contacted me either to explain or offer any solution.

As soon as I saw the status of my order on the courier tracking page, I emailed Drinks&Co using the email address they sent me my order confirmation on. A day later I receive an update from my email address provider saying that they were temporarily not receiving emails. I checked on their website but could not find another email address. I could only see a phone number. I would rather have a written audit trail due to the cost of the order.

So I was left with no choice but to raise this with PayPal who were very helpful. It's a lot of money to spend to be treated in this way with zero contact from the seller. It's a real shame as I would have loved to have a new order sent instead of a refund. But how can I realistically deal with a seller who behaves like this, especially with quite a lot of money involved?

Update- I received emails after writing this review from Drinks & Co. To give them credit, they did try to resolve the issue. In the end, they were seemingly unable to and refunded me on the last day before PayPal intervene. I never received any of my damaged order but did receive a full refund.

Only the second order - first from Uvinum - and delighted with the efficient service. The wine is excellent too.

Great way to buy wine. Good prices and delivered to your door.

Good price, prompt delivery

Good wine ar affordable prices and reliable service

Excellent value wines and delivered on the promised day.

Website and email campaigns offer discounts that are not really there. Free shipping over £135 - add that value to basket then get told that it exceeds shipping weight....waste of time

The wine was reasonably priced and was delivered swiftly to my office.

Part order delivered as some bottles got broken in transit. Returned order but it took ages to get the refund. Will never be using them again

Wonderful Pegoes 2018 vintage white wine. But I ordered the 2017 vintage.
With Brexit uncertainties and delays to Customs decisions, consumers will be unsure of the viability of returning to companies like this once extra duty is charged.
However the firm’s commitment to quality and assured delivery dates entice the market.

Perfect service.