Double Second Recensioni 99

Absolutely loving my new dress! As a new mom, I recently had a special date night with my husband, and I ordered a stunning dress from Double Second. It fit like a dream, and the quality of the fabric is simply outstanding. I don’t usually write reviews, but I was so thrilled with how the dress hugged my figure and felt like it was from a high-end brand. Huge thanks to the team at Double Second!

Bought a couple of dresses for my partner, she absolutely loved them and they all fitted her perfectly. Excellent customer service as I needed them in short notice and they kept me informed after contacting them.

Amazing dresses. This will be my new go to brand for dresses!

My order from Double Second arrived a day earlier than promised. Unfortunately, the colour of the article of clothing did not suit me so I hand delivered my return parcel back to their office in Greenwich a few days later when I was greeted by Isabel, with whom I had previously communicated by e-mail regarding my return item. She was very efficient, resulting in me receiving my refund the very next day.

I really enjoyed a great support when I reported that the item was missing and a replacement was sent to me in no time. That mean so much to me! Good company! Great customer service!!!

I bought two winter jackets for my daughter and a beautiful red dress & a pant for my daughter-in-law. Sizes were perfect for both of them and they really loved the items. The red dress was absolutely stunning. Lovely collection of clothing and great customer service! Well done Double Second 👍🏽
Tammy W

Only give 1 star as I can't give a zero. Stay away from this company.
Sent item back in the same inferior packet it came and was told no refund as it has pet hair on it, I do not have pets.
Have challenged this through Debenhams and no joy. Maybe Debenhams need to look at who they sell for.
I'm disgusted in this and am shutting my Debenhams account and will never deal with either of these 2 companies again.
Seems I'm not the only one that this has happened to.

Take photos of your items before you return them. I failed to do this and had an item sent back because it was received with stains on. It clearly wasn't worn as all the 'do not remove' ribbons were still attached. It was only tried on once but I can't prove I returned it in the same condition it was received. Now stuck with an item I don't want - having to get it dry cleaned so I can sell it on. Not happy at all and won't order from them again.

Beautiful dress, but unhappy with the zip. When I contacted them, they were extremely helpful, prompt responses and resolved the issue straight away.

I was experiencing real difficulties getting a refund out of Debenhams who were not willing to help me. I sent the wrong package to double2nd and they were very helpful at sending onto the correct place. I couldn’t be more thankful thank you so much. Excellent customer service. Particularly from Minhee

Worst company ever, sent me a stained dress when I was a few months postpartum, I returned it cause it didn't fit and they refused to refund me - stay away.
To give more information, they claimed I stained it with makeup/fake tan. I was a new mum who was not wearing makeup and I have never used tanning products. They sent me the dress back and not refunded me. I sent it back with my explanation and they still refused to refund me and didn't sent me the dress back. Essentially they stole my money. Stay away!!!

After experiencing issues with Debenhams in regards to a refund, Double Second handled the situation professionally and efficiently. Thank you for the great customer service that I received from your company. I am pleased with how the issue was resolved and would definitely recommend Double Second.

I had a problem with an order and emailed customer services, and honestly I did not expect a reply.
In fact, I was emailed back quickly from MinHee who was very helpful and tried to resolve my issue. Although it was not fully resolved, I now know where the problem lies
It was refreshing to actually engage with an actual person rather than stock email responses. I will order through the actual website in future, rather than a 3rd party. Well done!

I recently purchased few dresses from DoubleSecond, and I have been impressed by their outstanding customer service. The delivery was prompt, and the quality of the garments exceeded my expectations. Though one garment runs larger & when I needed to return , the refund process was efficient and hassle-free.

DoubleSecond offers top-notch garments at affordable prices. I consistently receive compliments whenever I wear their clothing due to their excellent quality and style.

Overall, I highly recommend DoubleSecond for anyone looking for stylish and well-priced clothing with exceptional customer service.

First order so was unsure of sizing. Was able to return for hassle free exchange

AVOID! I ordered a dress through Debenhams and returned this to Double Second but weeks later received the dress back accusing me of “snagging” the dress. I merely had the dress on for 5 minutes to try on and took it straight off still with tags in tact and the security ribbon. Double Second have returned the dress to me now saying it’s in an unsaleable condition accusing me of damaging the dress because they apparently have a “QC” department that check all garments before dispatch. On reading some other reviews on here it doesn’t look like I am the only one. They asked me to escalate the matter through Debenhams but they’re only responding with the same response as they’ve given me so why ask me to escalate it? Going to now have to open a case with the bank causing time and effort for something I have not caused. Be cautious when ordering and ensure that you definitely want it so you don’t have to make a return!

Green lace pleated dress
Beautiful dress, looks absolutely amazing the colour is great too. Quick delivery and well packaged. Wasn’t sure what size to order so opted for 12 ( usually 10-12) so pleased I did. Feels snug although not tight and can move in it, (not used to wearing a dress) think the next size would be too big. Well impressed with my purchase and the company, well done double second

I had an outstanding experience with this shop's customer care team. Their communication was top-notch, prompt, and incredibly helpful. Thank you :)

Customer service replied quickly to my problem and allowed me to return item in different packaging. Items received were high quality and looked nice.

Great dress, good communication, fast delivery.