Received my order in very good time. Unfortunately I had to return it and had issues with producing the return label. I contacted Double Second by email and they responded very quickly. I would def... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
I had to send 2 dresses back but nothing wrong with them they just didn't suit myself. The royal mail returns portal was not working therefore causing me issues to return the parcel. Contacte... Leggi di più
L'azienda ha risposto
Customer service from Samantha was fantastic recently. I was having issues with the online return portal and they responded promptly even on a Sunday. Couldn't fault it, really appreciated the help.
Scam company. Avoid! Terrible quality of product and customer service. The product that I received was very cheap and of poor quality. The returns portal doesn't work, which makes it very difficult t... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Double Second, an exciting London based fashion brand. See our gorgeous collection of clothing perfect for all your fashion needs. Beginning in trendy Shoreditch, London, our small team is passionate about designing and developing exciting new collections for you to wear and love. Our ethical approach from start to end also means we only use audited factories ensuring workers that produce our goods are paid fairly and have a safe working environment. Our vision is not only to focus on design but quality of the fabrics we use, dedication to detail, the attention to fit and to make sure these all come with an affordable price tag. We not only want you to come away with the outfit of the season, but an outfit that will last beyond the season. We design clothes that make you feel glamorous, confident and most importantly comfortable.
Informazioni di contatto
Unit 4-5 Greenwich Centre Business Park, 53 Norman Road, SE10 9QF, London, Regno Unito
- customercare@doublesecond.com
- doublesecond.com
4,3
Eccellente
99 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great quality dresses
Great quality dresses. They are my go to for occasion dresses and i always get so mamy nice compliments. True to size. Quick delivery
23 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for such a lovely review! We’re thrilled to hear our dresses are your go-to for special occasions and that you receive so many compliments — that’s exactly what we love to hear! 😊
Best floral dresses
I recently ordered from Double Second London and I’m honestly so impressed. The fabric feels really premium and comfortable, and the designs are just beautiful, especially their floral dresses, which are so flattering and perfect for this season. Delivery was super quick too. Definitely a brand I’ll be ordering from again!
5 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you so much for your kind words! We’re delighted that you love the quality, comfort, and designs — especially our floral dresses 🌸 We’re also glad your order arrived quickly. We can’t wait to have you shop with us again!
Good customer service
Ordered via Wallis, who were really bad dealing with a return problem (no customer service replies at all). Had to contact Double Second direct . They sorted the problem and were quick to help. I will order directly from Double Second next time!
21 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for sharing your experience! We’re really pleased we were able to step in and resolve the issue for you quickly. It means a lot that you’d choose to order directly with us next time - we truly appreciate your support!
I tried to set up a return from the…
I tried to set up a return from the double second website. I couldn’t complete it as the address kept appearing wrong. I emailed double second and quickly received an answer from Samantha who was very helpful and speedily resolved my problem. I was amazed at how quickly my problem was resolved. Usually it takes several days to get a reply. Thank you Samantha.
20 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for your lovely feedback! We’re so glad Samantha was able to quickly resolve the issue for you - we know how important fast support is. We’ll be sure to pass on your kind words to her 😊
Quick response
Quick response
Samantha was really helpful resolving the issue I had
14 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for your review! We’re so pleased to hear Samantha was able to help resolve your issue. We’ll make sure she sees your kind feedback!
Excellent service from Samantha sorting…
Excellent service from Samantha sorting my order
14 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for your kind words! We’re delighted to hear you received excellent service from Samantha - we’ll be sure to pass this on to her 😊
Samantha…above and beyond!
Samantha has been so helpful with my return, above and beyond very much appreciated.
14 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you for your feedback! We’re really glad Samantha was able to assist you and resolve the issue so quickly. We appreciate you taking the time to share your experience!
Had an issue with my order
Had an issue with my order, but when I contacted them, Samantha was really helpful and sorted the issue straight away for me. She was very helpful, thankyou!
14 marzo 2026
Non scritta su invito
Risposta di Double Second
Thank you so much for your continued support! We’re thrilled to hear both experiences have been perfect and that Samantha was able to help with your exchange quickly. We look forward to your next order 😊
Risposta di Double Second
Hi AK! Thank you for your review and it's great to hear that you had a great experience from shopping with us! :) DS team x
Good quality and arrived on time
I’m really pleased with my recent order from this brand. The fabric quality is solid and feels like it will hold up well over time, which I appreciate. The sizing was accurate, and the items look just as they did online. Shipping was also efficient, arriving within the expected timeframe without any issues.
5 febbraio 2026
Non scritta su invito
Risposta di Double Second
HI T-Shay! Thank you for your review and it's great to hear that you had a great experience from shopping with us! :) DS team x
Risposta di Double Second
Dear Richard,
We are sorry to see a 1 star review from you.
We couldn't find any record of your order, so could you please reach out to our customer care team with your order number so that we can assist in resolving your issue?
We look forward to hearing from you.
Thanks
DS Customer Care team
AVOID AVOID AVOID
AVOID AVOID AVOID - SCAM COMPANY
ordered a dress, sent back. Sent an email inquiring about my return and refund no response. Finally after 4 weeks an email stating return had been processed and refund will go into my bank. Nearly 3 weeks later no refund at all and guess what no response to emails. Conned out of my well earned money by this scam company - AVOID AT ALL COSTS DO NOT LET THEM RIP YOU OFF
14 gennaio 2026
Non scritta su invito
Risposta di Double Second
Hi Jackie,
We’re sorry you’re feeling disappointed and would like to clarify the situation for accuracy and transparency.
Your order was not placed through our website, but via a third-party retailer. Because of this, we do not hold your order or payment details and are unable to manage returns or refunds directly.
When you emailed our customer care inbox, you would have received an automated response advising that we are unable to assist with orders placed through third-party retailers and directing you to contact the retailer you purchased from, as they are the only party with access to your account information. This is the reason for the delay you mentioned.
As previously communicated, we have already processed the refund from our end. If the funds have not yet reached your account, this is entirely dependent on the retailer’s payment processing timelines, which are outside of our control.
As a small independent brand, we always try to help where possible, but it is unfair to label us a scam when the purchase, payment, and customer details are held by another company and we have taken all actions available to us.
We encourage you to contact the retailer you purchased from for an update on the refund status.
Highly recommended
Recently bought a dress from this place, second time I've bought something (last time a jumper which I still have). Excellent quality and good fit, really happy with the purchase and would highly recommend.
15 gennaio 2026
Non scritta su invito
Risposta di Double Second
HI Paramjit! Thank you for your review and it's great to hear that you love our garments! :) DS team x
Excellent gift for friend
Would recommend. Bought a dress here as a gift for a friend and they absolutely loved it!
29 gennaio 2026
Non scritta su invito
Risposta di Double Second
HI Aman! Thank you for your review and it's great to hear that your friend loved our brand! :) DS team x
Love the dress thanks
Pleased with my purchase. It came on time and was well packed.
22 gennaio 2026
Non scritta su invito
Risposta di Double Second
HI Betty! Thank you for your review and we are pleased that you were pleased with your order! :) DS team x
Excellent quality clothing and fair…
Excellent quality clothing and fair prices too.
19 ottobre 2025
Non scritta su invito
Risposta di Double Second
HI Sohna! Thank you for your review! :) DS team x
Bought a dress for my wife
Bought a dress for my wife. Was really nice. Had to return it and bought another and had no issues with the process. Would buy from here again!
15 gennaio 2026
Non scritta su invito
Risposta di Double Second
HI Raj! Thank you for your review and it's great to hear that your wife was satisfied with our garment! :) DS team x
Bought a dress
Bought a dress, lovely design, good fabric feels good on the skin. Would buy again.
1 febbraio 2026
Non scritta su invito
Risposta di Double Second
HI Pal! Thank you for your review and it's great to hear that you love our garments! we look forward to seeing you shop with us soon! :) DS team x
Risposta di Double Second
HI Kay! Thank you for your review and it's great to hear that you love our garments! :) DS team x
Third time ordering from DS
Third time ordering from DS, third time happy!
2 febbraio 2026
Non scritta su invito
Risposta di Double Second
HI Sunny! Thank you for your review and for being a loyal customer! :) DS team x
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