Double Second Recensioni 99

Bought a lovely dress amazing quality definitely looking forward for the next purchase.

Made my order for the first time and just say from start to finish, it was so easy.
My order arrived on time and the dress fitted perfectly. Thank you and you are such a great find. Will definitely shop again as have my eyes on a few pieces already.

Brilliant customer service responded super quick! Their dresses are so beautiful, defo recommend! :)

Scam company. Avoid!
Terrible quality of product and customer service. The product that I received was very cheap and of poor quality. The returns portal doesn't work, which makes it very difficult to return the item. I paid for postage as advised previously by customer service. Since then, I have sent several emails regarding my return, and although I have proof of postage, they haven't responded to my emails, and they haven't refunded me either. I am being completely ignored. I wouldn't recommend.

Absolutely appalling customer service

I’m genuinely disgusted with the level of customer service I’ve received. I accidentally sent a return parcel to Double Second instead of the correct retailer, and I contacted them immediately. Their auto-reply promised a response within three working days, yet it’s now well beyond that and I’ve had no update at all.

The parcel was delivered to their warehouse and is in their possession, but they haven’t even confirmed whether it’s been located. I also can’t return their own items because I’m still waiting for a replacement returns label, which I requested straight away.

I’ve done everything I can to fix this quickly and fairly, but the complete lack of communication has left me seriously worried the parcel could be misplaced. If that happens, I lose my refund through no fault of my own.

This entire experience has been stressful, unacceptable and totally avoidable. I’m shocked that a company can handle a simple issue with such disregard for its customers. I honestly expected much better.

I emailed on the 10th and received a response the day I added the review (19th) So if you want a response quickly, add a review!

The trousers arrived in good time and were even better as shown and described on the website. They also fit perfectly and have a quality finish to them. I'm a very satisfied customer!

I contacted both Debenhams and yourself several times about my return. I returned the dress in a completely re-saleable state with photos to prove. I have just realised from previous reviews that you have used this same excuse several times to avoid a genuine return with other customers - totally unethical and unacceptable.

Purchased dresses for holidays, and my partner and I love them!

Purchased a few items as gift. All around happy with the product and service. Delivery was prompt.

I didn’t have a great experience dealing with Double Second due to their non-response to address an issue with a dress. Ultimately, I was horrified to learn their business runs on unpaid labour. Despite Double Second’s claim of having “an ethical approach from start to end”, at the time of writing this review, Double Second is advertising multiple unpaid vacancies on a known exploitative job board platform that allows companies like Double Second to advertise unpaid work in the fashion industry. An ethical approach from start to end? Yeah right!

Update 29/7 - Double Second have responded with lies and mistruths to this review. The pitiful excuse provided about their unpaid vacancies being "fully compliant with legal standards" is made-up garbage, and nothing more than exploitation with jazzy wording in an attempt to justify their twisted view of unpaid labour. At the time of this update, Double Second is still advertising multiple unpaid vacancies. Double Second is not ethical!

Absolute cowboys, tried on a brand new dress . Nasty cheap material , cheap (ordered through Silk Fred) received the dress back with some crappy photocopied note, saying I haven't met the criteria. No photo proof nothing..... looking at other reviews they do this alot. No one likes dishonest and businesses that act in a fraudulent way.Unlucky for them I am qualified in Law they are clearly not. Miss Yeomon Emily Cheung clearly you do not understand the laws of the UK .Look bad on Silk Fred too that they associate with this business. Currently you have been reported to Trading Standards and the Local Council within the borough of your "Fake registered office", also the Insolvency Service, the FCA and Action Fraud.
I have checked their business on companies house (see below)
Miss Yeomon Emily Cheung Active
Correspondence address
Unit 4 -5 Greenwich Centre Business Park, 53 Norman Road, Greenwich, London, England, SE10 9QF
Can't wait to receive the same fake response that you send to all the reviews on here which proves my point.

I ordered a jumpsuit via Debenhams and returned it in perfect condition without touching the ribbon and without having worn it. To my surprise, the clothing was returned to me a couple of days later with a note listing 6 generic reasons as to why they are unable to process my refund, one of the reasons being I should try the shoes on indoors. I ordered a jumpsuit! What has shoes got to do with the item. I will never be ordering from such a sham of a company again. Whoever is considering ordering from Double Second I strongly advise you don’t. Waste of time money and effort

Not a great company to order from. I returned an item that wasn't taken out of bag and they said I'd returned it with a stain on it so I could not be refunded.
I contacted them numerous times but they would not refund. So now stuck with a bill for a dress I don't want.

I had to get in touch with customer service regarding a problem I encountered with a beautiful dress I had ordered, the fault being my own. I have to say Isabel who dealt with my request was amazing and is a credit to the company. Thank you Isabel

Speedy, friendly & helpful replies

Amazing customer service from Isobel, I had a problem with my delivery but after emailing her it was resolved very quickly.

Amazing customer service from MInhee! This is an example of what good customer service should be like. We communicated via email, the replies we concise and clear. I cannot fault the returns process. I will definitely order from here again with the reassurance that if the product isn’t right I can return for a n exchange or refund that is made easy with the Fabtastic communication! Thank you minhee, keep being awesome it really does make the experience faultless.

Isabel in customer service has been amazing! There was a problem with my order and she went above and beyond to rectify the situation. She was prompt at responding to emails and was always very helpful! Thanks so much Isabel!

Beautiful jumpsuit. I had to exchange for a bigger size and Isabel couldn’t have been more helpful.

I hadn’t heard of this company before but will definitely buy from them again.

Thank you so much Isabel! X

I had an issue with the delivery of my item I ordered from double second. I payed for next day delivery which I did not get. Contacted Royal mail who was not helpful at all in anyway. I contacted a double Second directly they got back to me within a couple of hours assuring me they had dispatched my item. They would keep an eye on the delivery and offered me the delivery charge refund. Minhee was so hopefully keeping me up to date making sure I got the delivery charge back. Yes things go wrong puts what is done to put it right for me. My coat did arrive on the Saturday and not the Friday which I wanted it for my night out. I have wore it. Looks fab and is warm. Would recommend. Thank you so much Minhee for all your help and service. Ever got a problem please don't be afraid to contact double second who are really helpful. I would purchase items again in the future. Thanks again. Kind Regards