Door2Door Student Storage Recensioni 64

TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The guy who picked up my boxes was really sweet, a great talker and very cheerful. I asked a few questions and he was very happy to answer them. He was also really on time, the window i was given was... Leggi di più

Valutata 5 stelle su 5

Great service. All my sons Uni stuff stored until he moves into a student house in late September! Collection from Bay Campus was very easy to arrange with us being able to agree the collection time a... Leggi di più

Valutata 1 stelle su 5

They have awful customer service, extremely negligent, and charge you even after you’ve already paid. Upon re delivery my crockery came back broken and one of my boxes looked like it had been opened a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Absolutely rubbish. Split my 11 items into several shipping numbers (which some have the same number) which caused DHL delays and hard to track my items. It took more than a month to have 10 items bac... Leggi di più

Dettagli dell'azienda

  1. Deposito

Scritti dall'azienda

We make Student Storage simple. No hidden charges. Our prices include everything. Great service.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 5 stelle su 5

Excellent service and friendly staff

Hassle free and quick responses to emails, the people who picked up and delivered my stored items were very nice aswell. Will definitely use again if I need to make use of a storage service

26 settembre 2023
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Risposta di Door2Door Student Storage

Thank you for your kind words! We hope to see you next year!

Valutata 5 stelle su 5

No hidden fees, friendly staff

No hidden fees, trustable and friendly people. Email response is fast, polite. The whole process is clear and easily understandable, drivers will call you before they arrive (which is very good).

25 settembre 2023
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Risposta di Door2Door Student Storage

Thank you for taking time out of your day to leave such a lovely review, we really appreciate it!!!

Valutata 5 stelle su 5

Friendly staff

Friendly staff and perfect service.I can strongly recommend Door2Door Student Storage.

22 settembre 2023
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Risposta di Door2Door Student Storage

Thank you for such a lovely review!

Valutata 5 stelle su 5

Pickup and delivery went smoothly

Pickup and delivery went smoothly. Excellent professional service reasonably priced!

20 settembre 2023
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Risposta di Door2Door Student Storage

Thank you so much for your kind words! We hope to see you again next year?! - Richard & Emma

Valutata 5 stelle su 5

Excellent service- Amazing staff

Door2doorstudentstorage is the best storage company all over the world. Very professional, organised, reliable and above all extremely helpful all the staff especially Naomi. From the first moment Naomi answered all my questions and responded to all my emails immediately. I am very impressed with her immediate replies and how she helped me solve the issue of storing my sons items during summer. The service was excellent starting from the ordering of boxes delivering, collecting and the final re delivery. No stress no worries. Thank you.

20 settembre 2023
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Risposta di Door2Door Student Storage

Hello Christia! Thank you so much for the review, it made my day! I am so glad you were happy with our service. I hope you have a lovely year!! - Naomi

Valutata 5 stelle su 5

Excellent Service

Five-star company!

My packing materials were delivered in no time. The team was very helpful in answering my questions. Richard and Emma collected my items and delivered them on time and in good condition. I would definitely recommend Door2Door Student Storage to every university student.

Great service and an affordable cost.

19 settembre 2023
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Risposta di Door2Door Student Storage

We really appreciate these comments! We hope you have a great start to your new school year and we hope we can help you in the future! - Richard & Emma

Valutata 1 stelle su 5

Damaged rice cooker

Hello, I am very disappointed with your service. My rice cooker got damaged after storing in your place. I don’t know what you did to my rice cooker. But this is unacceptable.

19 settembre 2023
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Risposta di Door2Door Student Storage

Hello
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Thank you for your message and so sorry to hear about this.
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We always recommend that customers wrap any fragile items with lots of bubble wrap and to then pack their items into a strong cardboard box.
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As you requested we sent you one of our strong cardboard boxes so that your items would be protected during the collection, storage and re delivery process.
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Unfortunately you did not use the box and it arrived with us without any protection whatsoever.
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I can see you have let us know that your rice cooker has been damaged and that we have asked for some photo's to show the damage so we can investigate this for you.
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They are currently investigating this matter and we will look into this so we can get it resolved for you.
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Kind Regards

Door2Door Student Storage

Valutata 5 stelle su 5

Good service

Good experience overall. The staff are very responsible with collection and redelivery of my boxes. Most of the things are fine and stored well.

11 settembre 2023
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Risposta di Door2Door Student Storage

Thank you for your kind words Kathy!!

Valutata 5 stelle su 5

Amazing team and delivery!

The team is super friendly, and very good at communicating with you. They did a tremendous job with both the collection and re-delivery of my boxes.

18 settembre 2023
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Risposta di Door2Door Student Storage

Thank you so much for your kind words Gina!

Valutata 5 stelle su 5

Perfect Service - On Time And Friendly Driver

After seeing so many positive reviews for Door2Door Student Storage, I decided to try it; honestly, it was one of my best decisions.

I was informed well in advance about the collection time and to make things even better, my timeslot was later updated to an earlier one on collection day!

The driver (Joshua) was really friendly, and he ensured my boxes were efficiently collected.

Would definitely recommend it to others!

25 maggio 2023
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Risposta di Door2Door Student Storage

Your comments have put a smile on our faces! We are so glad you enjoyed our service - we hope to see you again next year!

Valutata 5 stelle su 5

Good services

Quick email replies
Good services
They helped me to move my boxes upstairs to my room which is really helpful.

14 settembre 2023
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Risposta di Door2Door Student Storage

We are so happy you enjoyed our services! We hope you have an amazing start to your new school year and hope to see you again next year!

Valutata 5 stelle su 5

Bath delivery

I live in Bath and the two girls who delivered my boxes were very friendly and brought the boxes all the way up the stairs to my flat with big smiles! Boxes were not damaged whatsoever during their 4 months of storage. Very pleased with this experience, I will use door2door storage again!

14 settembre 2023
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Risposta di Door2Door Student Storage

Thank you so much for your lovely comment! You were a pleasure to work with and we hope to see you again next year! - Isobel, Tilly and Courteney Bath Team

Valutata 5 stelle su 5

Outstanding and supporting company

Outstanding and supporting company , my mum and I have been overwhelmed with there kindness and support ,we have been informed every step of the way with times , pickups, drop offs just amazing Thankyou so much door2door, wish we knew about your company last year , as most of my stuff was shared between family members as everyone was short of storage and some things I even had to just chuck out,Thankyou so much jemma and Daniella (Jemma’s mum )

26 agosto 2023
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Risposta di Door2Door Student Storage

Thank you so much for your kind words!! You have been wonderful to work with and we hope we can store your items in the future! We hope that you have a lovely start to your new school year - Richard & Emma Southampton Team

Valutata 5 stelle su 5

Great stuff

Very nice people who helped me get a lot of my luggage from my house and get it to my new apartment! The price is really good and communication with them is very easy. All my luggage looked very good and I am very happy with the service

11 settembre 2023
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Risposta di Door2Door Student Storage

Thank you for your comment Ada - we appreciate your kind words and we will pass this on to our team! We hope you settle in quickly into your new apartment!

Valutata 1 stelle su 5

DO NOT USE!

DO NOT USE!! Out of ten boxes collected to be stored, they ‘lost’ eight of them and haven’t tried to find them - causing a great deal of distress. Absolute cowboys, avoid at all costs

31 agosto 2023
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Risposta di Door2Door Student Storage

Hello

I am so sorry about this situation - this is definitely not the type of service that we want to deliver.
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We appreciate how important it is to keep our customer's belongings safe and we're extremely disappointed that this hasn't been the case on this occasion.
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As you are aware we contracted DHL to collect your 10 items and deliver them to our storage warehouse but unfortunately only 2 of the 10 boxes collected were delivered to our storage warehouse.
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I can see that one of our team has already contacted you and that your claim is in progress.
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I know how distressing this is and would like to offer our sincere apologies.
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Door2DoorStudentStorage Team

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