Door2Door Student Storage Recensioni 64

TrustScore 3.5 su 5

3,4

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

The guy who picked up my boxes was really sweet, a great talker and very cheerful. I asked a few questions and he was very happy to answer them. He was also really on time, the window i was given was... Leggi di più

Valutata 5 stelle su 5

Great service. All my sons Uni stuff stored until he moves into a student house in late September! Collection from Bay Campus was very easy to arrange with us being able to agree the collection time a... Leggi di più

Valutata 1 stelle su 5

They have awful customer service, extremely negligent, and charge you even after you’ve already paid. Upon re delivery my crockery came back broken and one of my boxes looked like it had been opened a... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Absolutely rubbish. Split my 11 items into several shipping numbers (which some have the same number) which caused DHL delays and hard to track my items. It took more than a month to have 10 items bac... Leggi di più

Dettagli dell'azienda

  1. Deposito

Scritti dall'azienda

We make Student Storage simple. No hidden charges. Our prices include everything. Great service.


Informazioni di contatto

3,4

Nella media

TrustScore 3.5 su 5

64 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Non ha risposto alle recensioni negative ricevute

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Valutata 4 stelle su 5

good services

good services, but not a huge fan of the re-delivery fee. Especially with it being double the delivery fee. Would have preferred if this was made known to me when it was suggested as an option over the phone. Otherwise, they pick up, store and re deliver your stuff. What more could you ask for?

19 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

The personnel is understanding

The personnel is understanding, friendly, and everything was thoroughly taken care of. Overall, a superb service.

16 settembre 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

We're delighted to hear that you found our staff helpful and friendly. Our goal is to provide exceptional service to every customer, and it's rewarding to know we met your expectations. Thank you for choosing us Sabina!

Valutata 2 stelle su 5

Awful communication

Awful service, bad communication. Both during my delivery and redelivery days I was waiting for the full day with no allocated timeslot even though I requested it multiple times. The two stars are given because it's relatively cheap. I guess you get what you pay...

4 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Friendly, professional and highly recommended.

Would recommend to students wanting to store their boxes for an uncertain period. It saves the hassle of moving the boxes from your accommodation to the storage space and back. The helpers were friendly to move the boxes. The only downside is that when ordering redelivery there would be a charge of 6 pounds per box.

31 luglio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Thank you for your kind words! We’re delighted to hear that you found our service friendly, professional, and convenient. It’s fantastic that our team was able to make the moving process as smooth as possible for you. Thank you again for choosing us!

Valutata 5 stelle su 5

experiences

The staffs are so friendly , the delivery is on time. make me no worries about my stuff

25 maggio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Thank you for your kind review! We're so glad to hear that our staff was friendly and your delivery arrived on time. We take pride in providing excellent customer service and making sure our customers are satisfied.

We appreciate you taking the time to share your positive experience. It means a lot to us!

Valutata 1 stelle su 5

Absolutely terrible

Absolutely terrible. They were late on my delivery and re-delivery. Also they managed to break a lot of my stuff even though I wrapped it up to the extreme. Which they advised no less! Terrible customer service as well. They just dismissed me as though nothing happened and everything was fine. Awful!

25 luglio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

We sincerely apologize for the extremely disappointing experience you had with your recent delivery. We understand how frustrating it is to encounter delays, re-deliveries, and damaged items. Your feedback is valuable to us as we strive to improve our services.

We note that you mentioned following our advice to pack your items securely. We would appreciate it if you could share photos of the damaged items, as we have previously requested, to investigate this matter further. We take claims of damage very seriously and want to ensure a fair resolution.

We hope you have a great summer!

Valutata 5 stelle su 5

Efficient and Friendly Delivery

Izzy and Tilly delivered our boxes so efficiently. They were super friendly and would 100% recommend their service again!

19 luglio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Thank you for your kind words! We're so glad to hear that Izzy and Tilly were able to deliver your boxes efficiently and that you had a positive experience. Hope you have a lovely summer!

Valutata 5 stelle su 5

If I could give 10 stars I would!

If I could give 10 stars I would! Every aspect of this process of packing up my daughter’s belongings for summer storage was easy. Website booking, communication, quality of boxes, supplies provided, follow up etc. I booked online from Canada after some help from Jessica (awesome) for determining how many boxes we would need, the boxes were delivered on time to my daughter’s halls of residence. We decided to add her suitcase for storage and Jessica was very helpful with adjusting the order. Then we filled the boxes and they were picked up on time and without fuss. Even the DHL driver was great! Highly recommend this service!!!

14 giugno 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Wow, we're absolutely thrilled to hear such an amazing review! Thank you so much for taking the time to share your experience. It’s incredible to hear that every aspect of your storage process was seamless.

We're so glad Jessica was able to assist you and make the booking process smooth. Her dedication to providing exceptional customer service is truly appreciated.

We're also delighted to hear that the DHL driver was fantastic. Positive feedback like this makes us proud of our entire team.

Thank you again for choosing us and for your kind words. We hope to serve you again in the future!

Valutata 1 stelle su 5

Terrible experience

Terrible experience. KEEP AWAY.
I'm a student in Cardiff and pay for my boxes storage. The day of collection a was given 1 hour time slot (from 10.25 to 11.25 am). I went the the agreed meeting point 15 min in advance. After 2 hours I was still waiting and wrote to ask for information (NO phone number available). They told me to be patiente and wait.
I wait until 6 pm outside with my boxes. They stopped to reply at about 4 pm, so I called directly DHL and they told me that the driver went at 10.15 am - but I was there and saw no one.....
I had to find a different solution and no one get in touch with me asking where the boxes are....

14 giugno 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Hello Stella,

We take punctuality and customer service very seriously. Upon investigating this matter, it appears there was a miscommunication with our courier partner, DHL. While they indicated a collection attempt at 10:12 am, there were no items there to collect.

We are truly disappointed by the lack of updates and follow-through from DHL. We are currently in contact with DHL to address this issue and ensure such mishaps don't occur again.

Valutata 5 stelle su 5

D2D are awesome!!

The team are super friendly and helpful. Have been using D2D since 2020 and have never been disappointed by their quality of customer support and service.

29 settembre 2023
Non scritta su invito
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Risposta di Door2Door Student Storage

Good Morning Jaanavi

Thank you so much for your kind review. It is really appreciated.

I will pass on your kind comments to the Customer Support Team and to the team at Bristol.

Kind Regards


RIchard

Valutata 5 stelle su 5

Whole process went smoothly

The whole process was smooth and easy! Both the delivery of materials and collection of boxes went without a hitch and the two staff members who assisted were very friendly :) Responses via email were also answered super quick. Will definitely book again if I need storage in the future!

24 maggio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Good Morning Gwen

Thank you so much for leaving us such a lovely review.

I will pass on your kind comments to the team at Bath.

Have a great summer...!

Kind Regards


RIchard

Valutata 5 stelle su 5

So efficient and friendly

such lovely people and made the whole process easy. Materials were sent within a day when needed and were good quality as well. Responses for enquiries were so fast and helpful.

20 maggio 2024
Non scritta su invito
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Risposta di Door2Door Student Storage

Dear Sanjana,

Thank you so much for your kind review! We are thrilled to hear that you found our team to be efficient, friendly, and helpful. We strive to make the entire process as easy as possible, and it's fantastic to know we achieved that for you.

We're glad the materials arrived quickly and met your quality standards. Our team is always happy to answer any questions you may have, so please don't hesitate to reach out in the future.

Thanks again for choosing us!

Sincerely,

The Door2Door Student Storage Team

Valutata 5 stelle su 5

Best student storage and transportation…

Best student storage and transportation company in the uk.. by far!!!!! Used them for my daughter in Bristol for storage and then for delivery in London. Great fast service delivery with a very human touch! Richard, in particular, helped us when we had to change our delivery time/address several times! Such a relief to receive this flexible, accommodating and supportive service! Thank you Richard and team!!!

7 ottobre 2023
Non scritta su invito
Valutata 5 stelle su 5

one of a kind service

We had enquired with many places regarding storage over the summer but the one main drawback in all these places was they wouldn’t pick up or drop off. Door 2 Door did what other companies didn’t do and it makes a great difference for international students especially. They were ready to provide us with cartons depending on our requirements and accommodated us kindly when the cartons were not delivered on time by another company. They also accommodated us on the delivery time and literally dropped off our son’s things to his room. We found them efficient and appreciated that they were in constant communication with us. Their prices are reasonable and we found them extremely trustworthy. Would highly recommend them and they will be the only company we call upon hereafter. Thank you Door2Door

18 settembre 2023
Non scritta su invito
Valutata 4 stelle su 5

Super simple and easy process!

Process to sort out delivery is super easy and delivery people are very helpful and kind. Only small criticism would be I would have liked a confirmation email after I submitted the redelivery form. Overall, great experience and will definitely be using door2soor again!

25 settembre 2023
Non scritta su invito
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Risposta di Door2Door Student Storage

Thank you for your lovely review Safa! We appreciate your feedback!!

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