Student Storage Box Recensioni 93

TrustScore 4 su 5

4,2

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I shopped around for a service to get my daughters belongings moved out of halls / delivered from North to South. There really wasn’t anything that provided such a straightforward booking process, ea... Leggi di più

Valutata 5 stelle su 5

I had a really good experience using Student Storage Box. The whole process was straightforward, and everything went smoothly from start to finish. The workers were very helpful and made sure I unders... Leggi di più

L'azienda ha risposto

Valutata 1 stelle su 5

Four boxes were to be delivered today but it's already past the delivery time and I have nothing. I waited in the house the whole day and this has to be the most frustrating experience ever. The onlin... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We’ve used the service a couple of times to transport our sons thing between NI and the UK mainland, the last time being the mid/end September, and have found it really easy to use, efficient and re... Leggi di più

L'azienda ha risposto

4,2

Molto buono

TrustScore 4 su 5

93 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Nessuna traccia di inviti alla recensione precedenti

Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde dopo 1 mese o più

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Brilliant service - far outweighs competition

I shopped around for a service to get my daughters belongings moved out of halls / delivered from North to South. There really wasn’t anything that provided such a straightforward booking process, easy to use website and at such a very cost effective price for luggage and boxes - and delivered super fast. Absolutely brilliant. Boxes arrived ahead of the move in good time - really good quality boxes / tape and labelling materials. The only downside is the pick up procedure, as the only way it can practically work from a security controlled large halls was to take all the boxes to the halls post room (who very kindly did not mind it being stored there for the morning until pick up) as the driver does not collect from halls room / floor, or call to say pick up is incoming, so easiest is to be collected from a permanently manned desk. Would work more easily from a house. But other than that i couldn’t rate the whole experience more highly.

28 maggio 2026
Non scritta su invito

Stiamo esaminando questa recensione secondo i processi di segnalazione di Trustpilot.

Valutata 5 stelle su 5

Very grateful to this company

Very grateful to this company. They picked up and held my items in storage for 2 months while I was away on holiday. I was also relocating to a different part of the UK once I returned and they were able to efficiently transport all my items perfectly intact in good time. What’s even more amazing is that I wasn’t able to attach my shipping labels on the boxes but they still kindly collected them and even placed the labels for me! Worth the amount of money paid as well. Much appreciated, I know who to contact next time!

7 gennaio 2026
Non scritta su invito
Valutata 1 stelle su 5

DO NOT RECOMMEND. ZERO CUSTOMER SERVICE IF ITEM LOST/RETURNED

I used Student Storage Box to move my boxes and suitcases from London to NYC 4 weeks ago, since DHL picked up my items, I received no update from Student storage. 4 weeks later DHL contacts me regarding a suitcase that got returned to my old address. Zero customer service, zero notification from Student Box. I paid near £ 1k for an incomplete service. I am completely unable to figure out if my 4 other boxes and suitcases will make it to me in NYC and I dont know what to do with the suitcase that is left behind.

Student Storage Box team, if you see this I don’t want a useless apology answer, I want am update on when my items will arrive and a re-collection/delivery of the suitcase that was returned to the UK.

21 novembre 2025
Non scritta su invito
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Risposta di Student Storage Box

This was a booking made by Audrey Jauad Handem to ship 3 boxes and 2 suitcases from London to New York in October 2025. We arranged the shipment with our partners DHL on behalf of Audrey and the boxes and suitcases were successfully collected by our partners DHL on 27th October 2025 on DHL tracking number 2352596761.

DHL attempted to contact Audrey in New York on multiple occasions, by telephone and email, but received no response. DHL kindly held the items in their New York storage depot for 4 weeks while they repeatedly telephoned and emailed Audrey for customs clearance without receiving a response. At no point during this period did Audrey attempt to login and track her delivery, or contact DHL or Student Storage Box. Furthermore, upon investigation, it was found that the telephone number provided by Audrey in New York was an invalid number (+1641469666) and as such she had made herself impossible to contact in New York.

Finally, after 4 weeks, DHL shipped the items back to Audrey's address in London where they were received safely by her partner Eleonore.

When we approached Audrey for payment of the return transport, and overweight fees, she stopped communicating, and telephoned her bank to falsely claim that we had failed to provide the service she paid us for. As a result Student Storage Box have now paid £1200 for Audrey's items to be transported to New York and back to London, in addition to chargeback fees associated with her fraudulent chargeback with her bank.

Valutata 5 stelle su 5

Easy system and good servcie

Very simple instructions that’s re easy to follow. Website is clear and simple. Not too much of a cost for the length of time. All items returned promptly in perfect order

19 ottobre 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 3 stelle su 5

When my boxes arrived some were even…

When my boxes arrived some were even opened and torn. I had glass products in the boxes wrapped in bubble wrap and they were ALL broken, the box was literally leaking with glass. They didn’t even communicate properly, paying weakly for such poor service and just for my items to be broken.

1 ottobre 2025
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Risposta di Student Storage Box

Dear Caroline, we're sorry to hear your glassware was damaged during transit. When you wrote to us about this we asked you to write back with photos of the box, and the damaged items as packed. Unfortunately, when solid objects are packed with insufficient padding, the chances of them breaking increases. In this case, padding heavy glass bowls, glasses, and crockery loosely inside a box with only 5mm of soft padding was insufficient to protect the items. As explained on our website, and printed on our boxes, we require all solid objects to be padded with at least 5cm soft padding on all sides. We have never seen any item get damaged when packed in this way.

Valutata 4 stelle su 5

Easy to use service

Easy to use service, best value for money in my area, no damage to any of my items

3 ottobre 2025
Non scritta su invito
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

Storage

Storage
used the service for my son at uni. They sent out the boxes to pack and easy collection by driver. No complaints about the whole process. was even easier to arrange redelivery of my storage to my new accommodation. The driver was there before me! Great Service will use them again at the end of this year!

5 settembre 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

Definitely recommend! Go for it

I have used Studnet Storage box service every summer for the past three years in university and I have had a great experience everytime, they deliver on time whether it’s their label holders or your luggage, it’s all done very smoothly. Once you’ve booked the service and placed your luggage at reception, it’s all good.
Will definitely recommend 👍👍👍

29 agosto 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 1 stelle su 5

Undelivered packing boxes

Four boxes were to be delivered today but it's already past the delivery time and I have nothing. I waited in the house the whole day and this has to be the most frustrating experience ever. The online portal does not provide a tracking number so I can't follow up even if I want to. Now I am questioning whether the potential collection will be a similar experience.

27 settembre 2025
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Risposta di Student Storage Box

Dear Rispah Ngana. We're sorry to hear your empty boxes didn't arrive on your preferred delivery date you selected on booking reference SSB-275926. As advertised to you when you booked, we don't guarantee delivery dates, although most are honoured. As you know, your boxes were delivered the next working day on Parcelforce tracking number EH4523354. You decided not to continue with your service and you were provided with a full and prompt refund.

Valutata 4 stelle su 5

A nice storage experience with SSB.

Instruction are easy to follow, simple and clear response from customer service, the best thing is provide free boxed and tapes which help a lot. A nice storage experience with SSB.

20 giugno 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

Straight forward process and cost…

Straight forward process and cost friendly. Any queries were also answered quickly and efficiently. Would recommend, and would use again.

18 luglio 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

It was a fantastic experience

It was a fantastic experience. They were very friendly and went out of their way to help me. I made a mistake with my booking, but thanks to them, my parcel arrived safely. Thank you!

22 agosto 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

My go-to student storage service

This is my second time using Student Storage Box and I’ve been really happy both times. The process is simple, affordable compared to other options, and the team are very helpful. Would definitely recommend!

11 agosto 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

Valutata 5 stelle su 5

Great Service and Helpful Staff

I had a really good experience using Student Storage Box. The whole process was straightforward, and everything went smoothly from start to finish. The workers were very helpful and made sure I understood how it all worked, which made the move much less stressful. My things were handled with care, and I felt confident they were in good hands. I’d definitely recommend them to other students who need reliable and friendly storage services.

26 giugno 2025
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Risposta di Student Storage Box

Thanks for the positive feedback, we're so happy you had a good experience!

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