The original repair was good apart from they had missed a small scratch on the top of the door. After sending a picture to Simon Bennett they asked me to take the car back to see what they could do. J... Leggi di più
L'azienda ha risposto
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Very professional and friendly to deal with. Kept me informed throughout whilst car was in garage for bodywork work repair. Couldn't fault them. Repair was excellent and car returned looking like new.... Leggi di più
L'azienda ha risposto
Great service from start to finish. Polite staff, kept informed of progress with vehicle repairs. Picked up and dropped off my vehicle with no problems and kept to the time slots I was given.... Leggi di più
L'azienda ha risposto
Had my car repaired in August. Wasn't happy with finish and number plate was hanging off ( photos available) tyre sensor light on console and dashboard that they were informed about(twice) was not... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
DLG Auto Services is Direct Line Group’s UK network of bodyshops, today consisting of 23 garages nationwide which makes us one of the largest repair groups in the UK. We repair around 100,000 accident damaged cars every year, and all cars are repaired to British Kitemark BS 10125 standard, the British safety standard for vehicle damage repair. All repair work comes with a 5-year guarantee, and we are committed to ensuring we meet the manufacturers repair standards to ensure our customers vehicles are repaired to the highest standards. By investing in new technologies, we are preparing the business for the future and will have a better understanding of how technology will affect the design and manufacture of cars. Our high operating efficiency allows us to deliver excellent cost control whilst meeting our environmental targets through lowering emissions and increased recycling. We are exploring a range of solutions to embed our environmental goals as part of our emissions reduction strategy, including using alternative fuels such as hydrogenated vegetable oil and energy efficient lighting. Safety and quality are really at the heart of everything we do, and it is paramount that you would use us again and recommend us to your friends and family.
5 year guarantee
5 year guarantee provided on all work
We provide a 5 year guarantee on all of our repairs.
Informazioni di contatto
Westmoreland Road, BR1 1DP, Bromley, Regno Unito
- dlgautoservices.com
4,6
Eccellente
10.684 recensioni
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Fixed my car what had to be done
17 ottobre 2025
Risposta di DLG Auto Services
We're happy to hear that we fixed your car and took care of what needed to be done! Thank you for your positive feedback.
Excellent communication and work ethic.
3 febbraio 2026
Risposta di DLG Auto Services
We appreciate your positive feedback regarding our communication and work ethic; it means a lot to us.
5 stars
Really happy with the repairs on my car.
I was kept updated throughout and the work has been very thorough.
Would recommend to all.
28 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you're pleased with the car repairs and our communication. We appreciate your recommendation and thank you for your feedback!
Great service and excellent…
Great service and excellent commonication.
Thank you
2 febbraio 2026
Non scritta su invito
Risposta di DLG Auto Services
We are happy to hear that you had a great experience with our excellent communication and service. Thank you for your kind words!
Very professional
Very professional, excellent communication. Overall great service from vehicle collection through to return delivery. Vehicle returned in immaculate condition.
3 febbraio 2026
Risposta di DLG Auto Services
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's professionalism, communication, and the condition of your vehicle. Thank you!
Excellent service
Excellent service, they kept me upto date with the repairs and did a great job on the work
3 febbraio 2026
Risposta di DLG Auto Services
We're happy to hear that you received excellent service! We appreciate your positive feedback regarding our team keeping you updated on the repairs.
Brilliant Service
A brilliant service from start to finish. My car was picked up and a courtesy car delivered (this was immaculately clean). I was kept informed of how the repairs to my car were progressing. All the staff I had contact with were very friendly, polite and professional. I am hard of hearing and the young lady on the phone was very patient. My car was returned, repaired to an excellent standard &valeted inside & out. Could not have wished for anything better.
2 febbraio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you had such a positive experience! We appreciate your comments regarding our team's professionalism, the courtesy car, and the quality of the repair work. Thank you for your feedback.
Kept us up to date with with repair and…
Kept us up to date with with repair and staff very friendly and efficient.
27 gennaio 2026
Risposta di DLG Auto Services
We're glad you found our staff friendly and efficient, and that we kept you informed about your repair. Thank you for your positive feedback!
They went far and beyond and did a…
They went far and beyond and did a great job very pleased with the service, great communication always kept updated. Work finished a week before estimed date.
30 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you're pleased with our service and communication. It's great to know the work was completed ahead of schedule. Thank you for your positive feedback!
Good points
Good points : car repairs was amazing colour match considering the damage my car endured. Excellent Job .
Bad point my car had no issues before the accident , so as soon as I turn the key warning lights was coming up . Took it to my garage ive been with for over 30 years water pump is gone . Cleanliness of my car and green mould build up where ever my car was stored whilst being fixed ....
27 gennaio 2026
Risposta di DLG Auto Services
We're glad you appreciated the car repair and color matching. We're sorry to hear about the warning lights and water pump issue after the accident, as well as the vehicle's cleanliness. We'll review these concerns. Thanks for your feedback.
I couldn’t give this company a better review
I couldn’t give this company a better review. They kept us in touch all the way through and I couldn’t recommend them enough. Staff were so helpful and pleasant.
28 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our staff's helpfulness and communication. Thank you for the recommendation!
Very good service
Very good service - kept me informed of repair progress, came for car when they said they would, completed repair early, and did an excellent job.
27 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you had a positive experience! It's great to know that you were informed of the repair progress and that we completed the job to your satisfaction.
Avoid Avoid Avoid
Absolutely abysmal customer service from start to finish. Only ever had one insurance claim in my life and unfortunately it went to this garage for the bodywork repairs. Communication was terrible with me having to call them for updates. They put the date my vehicle would be ready back 4 times in total and then when they said it was finally ready there were problems that did not exist when the car went into the garage. On top of that when they collected the courtesy car I had, they took it away without letting me know with all my work stuff and personal belongings in. If your insurance company wants to put your car in this garage for repairs, I would insist it goes elsewhere.
6 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We appreciate you bringing this to our attention. We're sorry to hear about the issues you experienced with communication, the delays, the new problems with your vehicle, and the handling of the courtesy car and your belongings. We'll review your case to see how we can improve our service.
Risposta di DLG Auto Services
We're happy to hear that our delivery drivers provided you with a friendly and efficient experience. Thank you for your positive feedback!
Great Service
Great service, communication and delivery. Really impressed with the service provided by DLG auto services.
27 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you were impressed with our service, communication, and delivery. We appreciate you taking the time to leave us this great feedback!
Following the Online Arrangements
Following the Online Arrangements , once works had been arranged , I was made extremely welcome, whether on the telephone or in person , every person was very professional , at the Office Reception , the Handover Personal and onto the Gentleman that returned the Car to my home address ..
Many Thanks again
Keith Brocking
27 gennaio 2026
Risposta di DLG Auto Services
We're happy to hear that you felt very welcome throughout the entire process, from the initial arrangements to the return of your car. We appreciate your kind words regarding our team's professionalism and thank you for your feedback.
No comaints
Car picked up nice and early in the dsy. Work completed and car returned promptly
16 gennaio 2026
Risposta di DLG Auto Services
We're happy to hear that your car was picked up early, the work completed, and the car promptly returned. Thank you for your positive feedback!
Outstanding
20 gennaio 2026
Risposta di DLG Auto Services
That’s great to hear, thanks so much for taking the time to share your experience.
Excellent service from start to finish
Excellent service from first point of contact, to car pick up, high quality repair and delivered back all during our vacation. The car was returned fully valeted inside and out….. I would highly recommend DLG Auto Services.
12 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you received excellent service from start to finish. It's great to know the repair was high quality and the valet service met your expectations. Thank you for recommending our services!
Having just dealt with dlg auto…
Having just dealt with dlg auto services ,i cant praise them enough.after someone damaged my car,it was collected on a thursday.damage assessed on the friday.kept in touch all the time.and my car returned within a week.excellent service.thank you
15 gennaio 2026
Non scritta su invito
Risposta di DLG Auto Services
We're happy to hear that you had such a positive experience with our services. It's great to know that we could assist you efficiently after your car was damaged. Thank you for your kind words and for taking the time to share your feedback!
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