Direct Plastics Recensioni 

Some of the items ordered were out of stock, even though it allowed me to purchase them. Still not arrived Not happy.

ordered full guttering, unions, brackets etc, ordered over £100, got free delivery within 2days from local depot, quality gear and was at least 10% cheaper than screwfix where i generally get my gear, can't fault.

Easy to order, price, delivery

Purchase arrived on time but missing all
Seals & gutter clips
Shocking

Tracking info is non existent. Delivery scheduled for 18th of month & not a peep by 21st of month. Big improvement required on logistics.

Products were not delivered when due. I had to email and ring multiple times to get my order delivered weeks after placing the order. Order arrived with 2 parts missing. Delivery saga starts again for missing items which I eventually cancelled and got a refund for. Customer service staff always helpful on the phone but couldn’t seem to do much about confirming delivery days

Dealt with Caroline Barritt on the phone, and was very impressed by her work. She called me back several times, sorted things out, chased up an order that was in limbo, and did everything I would hope for. Excellent service, thank you

I can't really comment yet as I have not recieved my order

Not a rave review.
The order was not delivered per "estimate". I was not made aware at the time of check out, that part of the order wasn't in stock and wouldn't be for a while.
I was not contacted to let me know what the status was. I was the one doing the chasing. Not good.
Had I known the parts were not in stock, I would have ordered a suitable but different item. Now I don't have that option.

Hello,

I am very disappointed with this delivery attempt.

As clearly stated in the delivery instructions, I requested a phone call 1 hour before delivery. No one called me and no text message was sent.

I was available and would have attended the address immediately if the driver had followed the instructions.

Therefore, I do not accept the reason "Recipient Not Around" because the requested phone call was never made.

Please arrange a redelivery as soon as possible and confirm when this will take place.

Kind regards,

Nikolay Nikolov
WEB Order 469496
Delivery Ref: G00942605DN0109

A great service. Direct Plastics offered the best price for the small quantity of soffits I required. Ordering was straightforward. I realised after ordering that I didn't need as much as I thought and contacted Direct Plastics. It was no problem to reduce the order and get a refund. Delivery was excellent, driver very helpful and the quality of the soffits could not be faulted. Very glad to have gone to Direct Plastics for my soffits.

The delivery driver knows exactly how to sell your company, delivery as requested
hand written note giving details of where
delivery was, all done with care and consideration with a smile 😃 face to end his note,
Thank him for me! Mr Shelton.

First class service again prompt delivery and very helpful delivery man.

My order was made up of two parts adding up to over £1000, the delivery came a day late and missing the second part of the order. There were 6 rubber seals missing from running outlets so we couldn’t use them either.
I received a new delivery date for the second part of the order and missing seals, I rang Camberley depot the day before to confirm my order was coming, yes they said…. the driver came out with the 6 rubber seals but still missing part 2 of the delivery! In the end we drove to depot and picked it up having completely lost confidence in the Camberley depot.
We have lost money on this job because of incompetence and we didn’t get so much as an apology, they couldn’t have cared less.

Great prices, reliable delivery service what more can I say except I will be using again in the future

I ordered guttering, suffixes and facias for my bungalow, top quality products, much cheaper than anywhere else, and everything arrived on the date I asked for.
The delivery driver was extremely helpful too.
I discovered that one item was wrong, but after a quick phone call within 2 hours the correct item was delivered.
It's all up and it looks great, and I would recommend Direct Plastics to everyone.

Delivery on time. Best price around

Easy to find what I wanted, and order them. Good prices. Great delivery. Thank you.

Delivery terrible. They ask you to choose a delivery date, you stay in expecting delivery on that date as you have heard nothing to the contrary and nothing arrives! A whole day at home waiting for nothing!
When I chased up they then said delivery would be the next day. No apology or explanation….
Products did arrive and happy with these but wouldn’t use again. If I pay for delivery I expect some update if the delivery date is changed.

Good prices, however selected 1st May Delivery as needed it for a project over bank holiday weekend, called on the 1st as it had not arrived by lunchtime to be told delivery was scheduled for the following week, asked for a call back from a manager to see what options were - not call back received. Not yet able to comment on quality of product as they have not arrived but have been sent multiple emails to sign up to their social media pages, newsletters and chased to review.