For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Leggi di più
L'azienda ha risposto
The service is super efficient and easy to navigate. The customer support is great. You were contacted straight away and Richard the customer support manager is super friendly and very helpful. Defin... Leggi di più
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I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
DBS check online application service for Individuals & businesses
Informazioni di contatto
Regno Unito
- dbscheckonline.org.uk
4,1
Molto buono
4368 recensioni
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DBS Check Online
Hi Kirsten,
Thank you for taking the time to leave us a review.
We are pleased to hear you this process was fast for you.
Whilst we do understand our prices are slightly higher, we hope the quality and swiftness of our service can justify these for you.
We also provide add-ons which can be purchased along with your DBS Check.
We appreciate your feedback and hope to work with you again in the future.
Kind Regards,
Sophia
Communications Officer
Risposta di DBS Check Online
Hi Chris,
We really appreciate you taking the time to share your feedback!
It is amazing to hear the DBS process was simple and efficient for you.
We are one of the quickest in terms of processing applications. This means the turnaround time for your certificate to be dispatched is often quicker.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Really happy with my purchase
Really happy with my purchase. I can't thank you enough for expediting my Enhanced DBT application.
I'm so happy that the process has been quick and really easy to complete the process 😊
17 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Kerry,
Thank you for your lovely 5 star review!
We are delighted to hear you the process was very quick and easy for you to complete.
Due to our fast processing times, our DBS certificates are often dispatched relatively quickly.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
I have tried to upload my picture
I have tried to upload my picture using my laptop but I failed.
I signed up for using the Post office for verifying my identity and paid an extra £12 but no email sent to me on how this will be done
15 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Nicholas,
Thank you for taking the time to leave us a review.
It is very unfortunate to hear about your experience whilst using our services.
Upon further investigation, we can confirm you have not selected the Post Office ID verification for your application. This type of verification is free of cost.
Instead, you have selected the digital ID verification which costs and additional £12. Emails are sent out for you to complete this online.
Alternatively, if easier for yourself, you can choose to manually upload scanned copies of your documents. These can either be uploaded by yourself using the link sent via email or by sending these to our support team at enquiries@dbscheckonline.org.uk and they will upload these for you.
If you would like further assistance or have any queries regarding this process, please reach out to our support team on the email above and we will be happy to assist you.
Hope this helps.
Kind Regards,
Sophia
Communications Officer
DBS check - good experience
Very user friendly site with no ambiguous questions or instructions.
Super speedy service too, I got my certificate the same day.
11 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Kendra,
Thank you for your amazing 5 star review!
We are happy to hear you are pleased with the service you have received.
We aim to process all applications within 2-3 working hours of receiving them. This means your certificate is often dispatched a lot quicker. It is good to hear you received your certificate the same day.
We hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Very helpful and polite
Very helpful and polite, quick and easy to use
10 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi,
We really appreciate you taking the time to share your feedback!
We are pleased to hear our services were quick and easy for you to use.
At DBS Check Online, customer satisfaction is our top priority, and we strive to provide excellent service to all our clients. It is good to hear our advisors were helpful and polite.
We hope to serve you again in the future!
Kind Regards,
Sophie
Communications Officer
Easy to follow and easy to use.
10 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi,
Thank you for your 5 star review!
We are delighted to hear the process was easy to follow.
We aim to provide clear and concise instructions throughout the application process to make it easier for all customers to complete.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Very good overall
Very quick, efficient and effective way of doing checks. Highly recommended!
9 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Laura,
Thank you for your wonderful 5 star review!
We are pleased to hear you found our services very quick and efficient to use.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
I’ve been waiting now nearly 5 weeks…
I’ve been waiting now nearly 5 weeks for my police check to be completed. I’ve had no convictions what so ever . It’s shocking how it takes so long .
8 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Chris,
Thank you for taking the time to leave us a review.
Unfortunately, The Police are experiencing backlog with applications therefore it is taking them longer to complete the checks. If your application is stuck with the Police for over 60 days, you can request an escalation by contacting the government or DBS umbrella body with whom you placed your application with.
However, upon further investigation, we cannot locate an existing order for yourself.
Please provide us with an order number or email address so we can investigate this further.
Alternatively, if you would like to speak to an advisor, please email our support team at enquiries@dbscheckonline.org.uk and we will be happy to assist you.
Kind regards
George
Communications Officer
Easy simple process
4 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi John,
We really appreciate you taking the time to share your experience whilst using our services.
It is amazing to hear the process was easy and simple for you. At DBS Check Online, we constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers.
We value your feedback and hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Coming up to 2 months now
Coming up to 2 months now, been at stage 5 for 30 days, was told can take upto 10 yet here I am 30 days later, all checks done but still not printed, ive lost a weeks wages as was due to start new job on 1st dec(monday) still no news been sending emails to customer service yet they haven't even replied, was told can take upto 8 days for replies yet still nothing after over 2 weeks and 4 emails. Not a single communication throughout. Very stressed and continuing to lose money,
5 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Phil,
Thank you for taking the time to leave us a review.
We are sorry to hear about your experience.
Upon further investigation, we can confirm we are unable to locate an application for you on our system. It appears you may have used a different DBS provider to process your application.
Given the information provided, it may be best to contact the Disclosure and Barring Service directly to request for your certificate to be printed.
As all Police checks are completed, the DBS should be able to print your certificate for you now. Please contact them on 03000 200 190.
If you believe you have used our services and would like to speak to an advisor about this, we kindly ask you to reach out to our enquiries department at enquiries@dbscheckonline.org.uk.
Thank you for your understanding.
Kind Regards,
Sophia
Communications Officer
I’m actually surprised I’m writing a…
I’m actually surprised I’m writing a review but I am really pleased and surprised with how quickly and smoothly this whole process has been. Within 8 hours I had my electronic DBS Certification. Thank you so much.
3 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Elizabeth,
Thank you so much for your amazing 5 star review!
It is lovely to hear this process was smooth and very quick for you.
At DBS Check Online, we aim to process all applications within 2-3 working hours. This ensures your certificate is dispatched a lot faster.
We appreciate your feedback and hope to serve you again soon!
Kind Regards,
Sophia
Communications Officer
Risposta di DBS Check Online
Hi,
Thank you for sharing your lovely feedback.
It is fantastic to hear our system was easy for you to navigate.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
I tryied all the steps recomended but…
I tryied all the steps recomended but the aplication hadn not succesful...they told me to call you
3 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Vasile,
Thank you for taking the time to leave us a review.
We are sorry to hear you are experiencing difficulty with the online verification.
We also offer alternative methods when it comes to uploading your ID documents which may be easier for you.
For example, you can instead choose to manually upload verified copies of your documents. These can either be uploaded by yourself using the link sent via email or by sending these to our support team at enquiries@dbscheckonline.org.uk and they will upload these for you.
If you would like further assistance or have any queries regarding this process, please reach out to our support team on the email above and we will be happy to assist you.
Hope this helps.
Kind Regards,
Sophia
Communications Officer
The instructions were easy to follow…
The instructions were easy to follow and I was kept informed of progress by several emails. Taking the photo for ID would be easier with an iPhone, I struggled a bit with the IPad. Not a bad process though.
1 dicembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Melanie,
Thank you so much for your lovely 5 star review!
It is amazing to hear you are pleased with the service you have received.
We strive to keep all customers updated on the progress of their DBS applications by sending out emails and SMS updates daily. This helps provide you with an idea of when you will receive your certificate.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Risposta di DBS Check Online
Hi,
We really appreciate your 5 star review!
It is good to hear the process was clear and concise.
We hope to work with you again soon.
Kind Regards,
Max
Communications Officer
Very fast and efficient service,very pleased with your service
Very fast,efficient service very pleased with your work/service
1 dicembre 2025
Risposta di DBS Check Online
Hi Eardly,
Thank you for your wonderful 5 star review!
We are pleased to hear you found our services fast and efficient.
Your feedback is appreciated and we hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Very easy to use the Website
Very easy to use the Website and follow the guidance
30 novembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi,
Thank you for your amazing review!
We are pleased to hear the website was very easy to use and the instructions provided were clear to follow.
We hope to serve you again in the future!
Kind Regards,
Sophie
Communications Officer
The best thing about DBS check online…
The best thing about DBS check online is their speed! My friend applied her DBS from another source and I did from them, I got it in less than a week while her’s was not received even in 20 days.
Best service and easy interface.
29 novembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Veronica,
We really appreciate your fantastic 5 star review!
It is very good to hear you are pleased with the swiftness of our service.
As a result of our quick processing times, your certificate was dispatched the same day we submitted your application!
We hope to provide you with a fast service again in the future.
Kind Regards,
Max
Communications Officer
Very proffesional freindly and…
Very proffesional freindly and thourough staff whom deliiver a quick and methodical service would definately recommend using
28 novembre 2025
Non scritta su invito
Risposta di DBS Check Online
Hi Mike,
Thank you for your delightful 5 star review!
It is great to hear you are pleased with the service you have received.
At DBS Check Online, we constantly strive to improve our services and hope our account managers meet the needs and expectations of our valued customers.
Our priority is to process and submit your employees applications in a timely manner to shorten the turnaround for your certificates to be dispatched.
We hope to provide you with a quick, efficient service again in the future!
Kind Regards,
Sophia
Communications Officer
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