For me, it was the way that the agent - Ikra- handled this. She was informative, extremely helpful, friendly and kind. I didn't feel rushed, and she definitely knew what she was doing. Also, the... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
The company is fast and will help with anything, the only problem I had was I couldn't see how to apply for and additional check through the portal so ended up doing it the old way. It is still being... Leggi di più
L'azienda ha risposto
The service is super efficient and easy to navigate. The customer support is great. You were contacted straight away and Richard the customer support manager is super friendly and very helpful. Defin... Leggi di più
L'azienda ha risposto
I 100% tried to use this site , I resent the implication that I didn’t . Also you kept £40 of my money as an ‘admin’ fee for the fact your system would not load my documents. You can save your money a... Leggi di più
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
DBS check online application service for Individuals & businesses
Informazioni di contatto
Regno Unito
- dbscheckonline.org.uk
4,1
Molto buono
4368 recensioni
Ha risposto al 91% delle recensioni negative ricevute
Solitamente risponde entro 1 mese
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di DBS Check Online
Hi Lee,
We really appreciate your 5 star review!
We are pleased to hear this process was straight forward for you.
Thank you for your feedback.
Kind Regards,
Max
Communications Officer
Risposta di DBS Check Online
Hi Colin,
Thank you for taking the time to leave us a 5 star review!
We are happy to hear this process was simple and easy to use.
We hope to serve you again in the future.
Kind Regards,
Max
Communications Officer
DBS Check Online makes this process…
DBS Check Online makes this process really easy.
Great customer service from start and really attentive assistance during the whole application process.
6 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi,
We really appreciate your 5 star review!
It is amazing to hear you received great customer service from start to finish.
At DBS Check Online, each employer is assigned a personal accounts manager to oversee all applications and ensure all is processed smoothly.
We constantly strive to improve our services and hope our account managers meet the needs and expectations of our valued customers.
We hope to provide you with a smooth experience again in the future!
Kind Regards,
Sophia
Communications Officer
Great service
Great service, 20 checks & any issues cleared up quickly
6 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi,
Thank you so much for your 5 star review!
We are delighted to hear you had a smooth experience whilst using our service.
Our processing team are always quick to clear any issues to ensure your employees applications are submitted quickly and correctly.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Be patient and have your passport ready
Ease of questions simple yes or no and large writing
5 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Lina,
We really appreciate your 5 star review!
It is good to hear this was an easy, simple process for you to follow and complete.
We appreciate your feedback and hope to work with you again.
Kind Regards,
Max
Communications Officer
Very easy to apply and download all…
Very easy to apply and download all info as required
Brillant service
5 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Tony,
Thank you for your wonderful 5 star review!
We are delighted to hear it was very easy for you to apply for your DBS Check.
We appreciate your feedback and hope to work with you again!
Kind Regards,
Max
Communications Officer
Quick and easy
Very easy to do and quick to reply with results of expectancy
3 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Adrian,
Thank you for taking the time to share your amazing feedback!
It is wonderful to hear this process was very easy to complete and your DBS results were issued quickly.
We hope to provide you with a swift service again in the future!
Kind Regards,
Max
Communications Officer
The system ignores spent convictions
I suspect the DBS check gives employers and voluntary organizations a false sense of security. There is no record of spent convictions.
If I was designing the system my DBS record would show my 6 month driving ban (completed 1-Nov-2024) and that I was "bound over to keep the peace" for one year in April 2019 after I assaulted my wife in December 2018.
2 febbraio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Robert,
Thank you for taking the time to leave us a review.
Depending on the level of check you have applied for, spent convictions may not be displayed on your DBS certificate.
If you have applied for a basic DBS Check, this will only check for unspent convictions. In order to receive a certificate that checks for both spent and unspent convictions, you will have to apply for either the standard or enhanced DBS Check.
Hope this clears any confusion.
If you have any further queries, please reach out to our enquiries team on enquiries@dbscheckonline.org.uk and our team will be happy to assist you.
Kind Regards,
Sophia
Communications Officer
Risposta di DBS Check Online
Hi Timothy,
Thank you for your 5 star review!
We are delighted to hear this process was quick and easy for you to complete online.
We hope to work with you again.
Kind Regards,
Max
Communications Officer
Risposta di DBS Check Online
Hi,
We really appreciate you taking the time to leave us a 5 star review!
It is good to hear the DBS process was easy to follow and complete.
We hope to work with you again in the future!
Kind Regards,
Max
Communications Officer
Professional and helpful
30 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Mariam,
Thank you for your 5 star review!
It is wonderful to hear you found our advisors to be professional and helpful. At DBS Check Online, we constantly strive to improve our services and hope our customer advisors meet the needs and expectations of our valued customers.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
It was soo easy to do and soo easy to…
It was soo easy to do and soo easy to follow.
Every step was very clear and understanding
31 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Kimberley,
Thank you for your 5 star review!
It is wonderful to hear this process was easy to follow and complete.
We aim to provide clear, concise instructions throughout the application process to make this easier for customers to navigate and understand.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
Did what it said, and wasn't fence restorer
Did what it said, I was able to obtain the certification required and pay a premium for a prompt response. Everything came in to play smoothly and as described.
29 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Andy,
Thank you for taking the time to share your feedback!
It is good to hear you are pleased with our services and received your certificate in a timely manner.
We hope to provide you with a smooth experience again.
Kind Regards,
Max
Communications Officer
Very efficient
29 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Carolyn,
We really appreciate your 5 star review!
It is good to hear you found the process very efficient.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
Amazing very easy and quick no problems…
Amazing very easy and quick no problems at all great service and very fast with letting u know what’s going on.
29 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Pamela,
Thank you for your 5 star review!
It is excellent to hear this process was quick and easy for you to use.
At DBS Check Online, we aim to provide daily updates throughout the application process to keep customers informed on what stage your DBS has reached.
We can see your certificate was dispatched the same day you applied! We hope you have received the hard copy now.
Kind Regards,
Sophia
Communications Officer
Quick and easy to do online.
Quick and easy to do online.
Tricky part was the face scan for ID check - took a few attempts but got there in the end,
28 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Cholena,
We really appreciate you taking the time to share your experience whilst using our services!
It is amazing to hear the DBS process was quick and easy for you to complete online.
We also offer alternative methods to uploading and verifying your ID documents which may have been easier for you to use. For example, you can choose to manually upload scanned photos of your documents along with an Identity Checking Form instead. It is good to hear the verification was successful in the end.
We hope to work with you again in the future!
Kind Regards,
Sophia
Communications Officer
It got everything OK in the end but I…
It got everything OK in the end but I found its website confusing.
1 dicembre 2025
Risposta di DBS Check Online
Hi Keith,
Thank you for taking the time to share your experience whilst using our services.
It is good to hear you received your certificate.
Our advisors are more than happy to assist if you are struggling with completing your application or have any queries regarding the DBS process.
In future, if you would like to speak to an advisor for assistance, please contact our enquiries team on enquiries@dbscheckonline.org.uk and a member of our team will be in touch with you between 9-5pm.
We hope to work with you again.
Kind Regards,
Sophia,
Communications Officer
Be careful to make sure you get an enhanced not basic disclosure. …
I was given the impression that this was a service for professionals and I ended up with a basic not an enhanced disclosure. I will ask the company to address this and then write an updated review once they have responded.
5 gennaio 2026
Risposta di DBS Check Online
Hi Ruth,
Thank you for your review and for highlighting your concern. We’re sorry to hear there was any confusion regarding the type of disclosure required.
We offer support for both Basic and Enhanced checks, and the level selected during the application process determines which one is processed.
Enhanced checks can only be requested through an employer or organisation authorised to conduct them, whereas Basic checks can be requested by individuals.
This sometimes leads to misunderstandings, so we’re always happy to clarify the differences before or after an application is submitted.
Please contact our support team with your order details and we will review your application to confirm what was selected and discuss the next steps if an Enhanced check is required.
We appreciate you giving us the opportunity to address this and look forward to resolving it for you.
Kind Regards,
Sophia
Communications Officer
speedy response
5 gennaio 2026
Risposta di DBS Check Online
Hi Marykei,
Thank you for your 5 star review!
It is lovely to hear you received a quick response.
Because of our fast processing times, the turn around time for certificates to be dispatched is often quicker.
We appreciate your feedback and hope to serve you again in the future!
Kind Regards,
Max
Communications Officer
Great company to use
Easy to set an account up and use the service. Customer services were very helpful.
8 gennaio 2026
Non scritta su invito
Risposta di DBS Check Online
Hi Emma,
We really appreciate you taking the time to share your amazing feedback!
We are pleased to hear it was easy for you to register with us and use our services.
At DBS Check Online, our customer advisors constantly strive to improve our services and offerings to meet the needs and expectations of our valued customers. It is good to hear our advisors were very helpful.
We hope to serve you again in the future!
Kind Regards,
Sophia
Communications Officer
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