Everything. Took too long. Nearly all automated. System very much AI based. Staff i spoke with were totally baffling in what they were trying to explain. I felt like i need 5 A Level in D... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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Absolutely brilliant, Paul and Ross were amazing with thier support through this very thorough and sometimes complex process. The team are always on hand to help guide you and make the process as smoo... Leggi di più
L'azienda ha risposto
CRB Direct are a very efficient Company to work with to obtain checks on our Employees. All questions are answered promptly and the full experience is hassle free. I want to extend my thanks in part... Leggi di più
L'azienda ha risposto
It was straight forward, but tn3 only thing is the delay in getting the DBS back which causes delay in starting a new job as some company must wait until the result is back, apart from that it was... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
CRB Direct (www.crbdirect.org.uk) are an independent agency who offer a simple process when applying for your Basic Disclosure. We specialise in checking and processing Basic Disclosure applications and provide support and advice specifically for the Basic Disclosure Online Application. We do not currently handle applications for Standard or Enhanced DBS checks although we may be able to advise on who you need to contact if you do require a Standard or Enhanced DBS check.
Informazioni di contatto
27 Old Gloucester Street, WC1N 3AX, London, Regno Unito
- support@crbdirect.org.uk
- crbdirect.org.uk
4,4
Eccellente
3K recensioni
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Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I needed help in interpreting some of…
I needed help in interpreting some of the way the questions are strangely phrased, and Ross helped me through that.
26 marzo 2026
Risposta di CRB Direct
Hi Peter, thank you for leaving this feedback. It’s great to hear Ross was able to guide you through the questions. I’ll make sure your comments are passed on.
Excellent service
Having a very patient person by the name of Kathryn, helping me plough through all the information that was required, even after several mistakes by myself, Kathryn was superb and very efficient, and a superb asset to the company.
Excellent service, will definitely recommend this company.
26 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Thank you for sharing such a generous review. Kathryn will be delighted to know how much her patience and support meant to you. We’re glad the service felt smooth and supportive, even with the bumps along the way, and we truly appreciate your recommendation.
excellent support team service
As a sole trader thinking I required an enhanced DBS check I found the process confusing, and I made an error when signing up. However, the help I received from Stephen in the Support Team was prompt, thoughtful and considerate. I appreciated dealing with the same person throughout, and the issue was dealt with to my satisfaction.
9 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Carolyn, thank you for sharing this. We know the DBS process can feel confusing at times, especially when you’re navigating it as a sole trader, so I’m really glad Stephen was able to guide you through things clearly. It’s great to hear his support made the experience smoother and that keeping the conversation with one person helped. We appreciate you taking the time to leave this feedback and we’re pleased everything was resolved to your satisfaction.
Quick response and fast resolution to…
Stephen dealt with my query. he was very helpful and Quick to respond. I didn't have to wait long for a resolution to my query. He was Friendly and happy to help.
25 marzo 2026
Risposta di CRB Direct
Hi Dan, thank you for your review. We’re really glad to hear you received a quick response and a fast resolution. The team will be pleased to know their friendly approach made a positive impact.
Scammers
Scammers. I expect any good review on here is fake as the service is dishonest
24 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Joel, thank you for sharing your concerns. We take feedback like this seriously, and we’re sorry to hear you feel this way. This isn’t the experience we aim to provide. A member of our team will be in touch shortly to look into what happened and support you directly.
Kathryn was very thorough and quick to…
Kathryn was very thorough and quick to respond. The DBS process was handled efficiently, and all questions were answered promptly — a great experience overall.
25 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Rebecca, thank you for sharing this. We’re delighted to hear Kathryn made the process smooth and efficient for you. She’ll be pleased to know her thorough approach and quick responses made such a positive impact. We appreciate you taking the time to leave this feedback.
Setting up a business is a complicated…
Setting up a business is a complicated and daunting endeavor and CRB have helped to make this part of the process smooth and straight forward. I have had several questions during the process and they have all been answered promptly and accurately by the team, specifically by Ross, who talked me through the ID verification process and enabled me to set up ID verifiers in a professional and swift manner. I have been very impressed by the service from start to finish and would definitely recommend CRB to other businesses.
25 marzo 2026
Risposta di CRB Direct
Hi Katherine, thank you for taking the time to share such detailed feedback. We’re really pleased to hear that the process felt smooth and straightforward, especially during what can be a challenging stage of setting up a business. It’s great to know the team were able to support you throughout, and we’ll make sure Ross sees your comments. We appreciate your recommendation.
Ross was helpful all the way through
Ross was helpful all the way through, especially with the amount of times I messed it up!!
I can't recommend him enough.
25 marzo 2026
Risposta di CRB Direct
Thanks so much for sharing this. Ross will be over the moon to hear your feedback. We really appreciate the recommendation and your kind words.
Ross asked the right questions relative…
Ross asked the right questions relative to role and safeguarding
25 marzo 2026
Risposta di CRB Direct
Hi Rebecca, thanks for sharing this. Ross will be really pleased to hear your feedback. We appreciate you taking the time to leave a review.
Pleasant representation and quick…
Pleasant representation and quick response
24 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Rasheed, thank you for your review. We’re really glad to hear you had a pleasant experience and received a quick response. Your feedback means a lot to us.
One you can not speak to anyone .THEY…
One you can not speak to anyone .THEY HIDE BEHIDE THE WEB SITE .
Something is not adding up.
All these big brands are on there in the web site.I am going to contact the web site brands and ask them do they know this site is using the brands in the web site .
I have enter my information and some of the box are not working and now they have some of my information gdpr
24 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Trudy, thank you for taking the time to share your concerns. I’m really sorry to hear about the experience you’ve had, that’s not the level of service we want for anyone. A member of our team will be in contact to help you directly and make sure everything is properly resolved.
We take data protection and GDPR compliance seriously, so we’ll look into what happened with the form and ensure your information is handled correctly. We appreciate you raising this, and we’ll work with you to get things sorted.
excellent service by the advisor
24 marzo 2026
Risposta di CRB Direct
Hi Sikandar, thank you for the great feedback. We’re really glad to hear you received excellent service from our advisor. Your support means a lot to the team.
Risposta di CRB Direct
Hi Felicity, thank you for your review. I’m sorry to hear you’ve had trouble getting an update. We’ve tried to find your application using the details provided, but nothing is appearing on our system.
If you could respond to the Trustpilot information request we’ve sent, we’ll be able to locate your application and contact you directly to help.
Once we have the correct details, we’ll make sure you get the update you need as quickly as possible.
Risposta di CRB Direct
Hi Simon, thank you for the feedback. We’re really glad to hear you found the service extremely efficient.
Kathryn was a great person to deal…
Kathryn was a great person to deal with. Got back to us straight away
23 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Mark, thank you for the lovely feedback. It’s great to hear that Kathryn was so helpful and got back to you straight away. We’ll be sure to pass your comments on to her.
Great company to deal with
Great company to deal with. Lots of communication and very responsive. Highly recommend
23 marzo 2026
Risposta di CRB Direct
Hi Allison, thank you for the fantastic review. It’s great to hear you found our team communicative and responsive. We really appreciate the recommendation and look forward to helping again whenever you need us.
kathryn was was extremely helpful with…
kathryn was was extremely helpful with the process
20 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Sally, thanks so much for sharing this. We’re really glad to hear Kathryn was so helpful throughout the process. She’ll be delighted to know her support made a difference.
Helpful and quick
20 marzo 2026
Non scritta su invito
Risposta di CRB Direct
Hi Lucy, thanks for taking a moment to leave this. We’re glad to hear you found the support helpful and quick. If you need anything else along the way, we’re always here to assist.
Risposta di CRB Direct
Hi Rob, thank you for the feedback. We’re glad to hear you found the service easy to use.
Kathryn was extremely helpful and…
Kathryn was extremely helpful and efficent throughout the process.
20 marzo 2026
Risposta di CRB Direct
Hi Lee, thank you for sharing your experience. We’re delighted to hear that Kathryn was so helpful and efficient throughout the process. She’ll be thrilled to know her support made a difference.
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