City Cabs Edinburgh Ltd Recensioni 

Let down again by this firm.
I made a telephone booking giving 3 days’ notice for a simple 5-minute journey from a hotel to a wedding venue. Received a confirmation text.
Called them the day before to confirm and was told they had the booking.
Called again 2 hours before pick to confirm and again was told all ok.
Ten minutes after the booked pick-up time I called to remind them I was going to a wedding and to find out where taxi was.
I was told that they would try and get me a taxi but it will be about 20 minutes.
Totally unacceptable. I then had to take my own car to the wedding to ensure I was not any later than I already was.
No follow up apology by text or by phone.
I definitely do not recommend anybody uses or trusts this company.

Beware!! We were in a group leaving a hotel to go into the city. 2 taxis, one group left first. We didn't have far to go! Second pickup few minutes later, we arrived (2nd taxis) a good few minutes before the first and they got charged over £13 to get to exactly the same destination that cost us just over £6!!!! Avoid black Audi SF19 HRG!!

I pre booked this taxi company a few weeks before my daughters special birthday weekend , to guarantee a taxi would take her from the hotel to the Oasis concert (Scottish Murrayfield), then return after the concert.
The taxi arrived at 4.30 to drop off at the stadium but one never returned after the concert. They were left standing outside the stadium for 25 minutes, luckily another taxi arrived from another company to drop some people off so they got in there.
When she eventually got through to City Cars she was told they were not coming due to road closures!! They knew this as they had dropped her off at the same point they could have collected her from. I have emailed and phoned this company prior to her return to express my upset/disappointment, no one bothered to reply! I have informed the hotel who recommended them of this. Disgraceful!!

Not reliable. Booked and prepayed a transfer from Greenock Cruise Terminal to Edinburgh Airport at 8:am.
I confirmed the day before the transfer.
The cab arrived at 9:40 am. Obviously, the dispatcher has not done his job.

Brilliant service using the app, always use them in Edinburgh, my booking this morning went smoothly as ever and when I made the error of leaving my phone in the cab, the service team and driver worked together to return it to me at my home very promptly. Thank you City Cabs for an exemplary service

I am a visitor to Dundee and was unfortunately recommended downloading the Dundee City Taxis app to get around.
Ordered a cab for the first time on the app. After 25 minutes the map was still showing 5 cabs sitting in the city centre not moving. I gave up and cancelled the trip and had to pay £3 for the privilege of being fobbed off. Never again. App now deleted from my phone. I then called Tay Taxis who arrived within 3 minutes.

We needed a taxi to the airport for an early morning flight and decided to use this "respected" regional service. Despite pre-booking the cab more than 6 hours in advance and receiving an email confirmation no driver showed up. When we called the hotline, the inattentive operator told us to "just wait" and admitted they had no availability. In the end, Uber saved the day. It's baffling why this company offers pre-booking at higher rates than Uber or Bolt when they can't deliver on their promises.

To make matters worse, they tried to charge us £70 for a 15-minute ride on New Year's Eve at Edinburgh Airport, claiming Uber had more than 30-minute wait times. Thankfully, we got an Uber/Bolt in under 5 minutes for less than half the price, just like many others at the pick-up area.

This company is unreliable, overpriced, and unprofessional. Avoid them at all cost.

Avoid... I pre-booked a taxi, three days ahead. Email confirmation, booking showing on the app.
It never turned up!
Phoning just got a recorded message. Never got a message, apology, nothing!

I arrived home at Edinburgh Airport at about 6:30 on New Year's eve. I headed for the parking structure to find an Uber, who were quoting £27 to take me to EH6. On the way iwas approached by a man from City Cabs who said he would take me 'for about £40'. I was willing to pay the extra £13 or so to save the wait on an Uber. Once I was in the cab and we were headed out of the airport he said that the fare would actually be closer to £60 because it was New Year's eve. I was furious but had no choice at that point. He then said I could not use debit card but must pay cash. He stopped at the ATM on Salamander Place and I looked at the meter. It was £60.36. I got £60 pounds out and paid him but he began yelling at me and said that I still owed him £7 because he had to wait for the ATM. I finally managed to get away from him and walk the short distance home. I will call the company and report this but be VERY WARY of this company!!!!

I came on here to report our experience and noticed first it only has 2 star rating. This does not surprise me!
Last night my husband and i, along with 4 other friends attended a wedding in South Queensferry. As it was a saturday night I sensibly (as i thought) pre booked the 6 seater taxi we would require for midnight to take us back to our hotel. Prior to midnight the 3 men in party left the wedding reception slightly early to go outside to be courteous to ensure the taxi wouldnt be held on if it arrived early. At 12.15 i received a call from the company saying a taxi would be with us shortly confirming our booking. By 12.30 a second call was received by this firm saying that they would not be supplying a the taxi i had booked, telling me i should appreciate that it is, after all, a saturday night !!, I pointed out this had been my very reason for booking days before. Our party of six, all pensioners, then had to walk over a mile with no coats and with one in the party crippled in pain waiting for hip surgery. To say we are extremely annoyed and disastisfied being abandoned like that is an understatement. Towards the end of our hike, mostly uphill, a very kind private hire car took pity on the more ‘crippled’ members and took 3 back in his car. He was so sympathetic he didnt even charge. Sadly i dont have his name to thank him…… now that is service Unlike City Cabs Edinburgh.

Great App, reliable service.

In Edinburgh for our daughters wedding. Outside Waverley station,it was easy to book and the cab was there within minutes. The cab was spacious and clean. The driver was lovely, polite and chatty, we had a good conversation. On return the cab picked up from the hotel on time, again all clean and safe, again a nice driver I felt safe as a lady on her own and would 100% recommend them. Thank you!

Useless. Booked a cab 6 hours in advance on the app. Waited over half an hour with no communication. Phoned them and got an automated answer telling me they had no driver. What’s the point of the app if they can’t let you know the situation in advance. Now deleting the app and never using again.

Driver on time (specially important when u r going to the airport to catch a flight), clean and new car and no problems with the way the driver chose. Very happy with the service

Arrived on time and courteous driver

right on time and smooth drive.

easy to use and reliable. the cab was very comfortable

Absolute waste of time. Tried 3 times this morning to book a cab and each time got a useless automated machine who doesn’t understand plain english! Gave up, won’t be using them again! Would give zero stars if I could!

I would advise people to avoid this company. They made my daughter late for her own wedding. She booked 2 taxis, well in advance of the date. They just didn't turn up. When she rang, they said they were busy and didn't have drivers. That was it.
When we eventually arrived at the venue, the manager told me that this had happened before, when another bride was late because of them. I have previous experience of them not turning up, when on contract, leaving children standing outdoors on cold, dark nights. They're shocking.

Pre-booked a cab for a dental appointment this morning. The cab failed to turn up and, after being on hold for 6 minutes, I got through to an operator who told me that they had no cabs available and I should get an Uber! This isn't a cab service, it's a joke!

Unreliable and not interested in business
I prebooked at 12:00 for 16:00 hrs and was sent a confirmation sms with a tracking link. The taxi did not turn up at 16:00 hrs and the tracking information advised they were searching for a driver. Same information when I called (several times). Automated call answering, no option to speak to an operator. When I cancelled the taxi at 16:15 hrs because I missed my appointment, the message received was "your taxi has arrived". There was no taxi to be seen anywhere in the road.
To be avoided.