Capitalcarsscotland Recensioni 

Yet another rip off trip from the airport. No explanation as to additional charges added - and would have been higher if had not stopped driver taking longer way around. Cost about 20% more than a black cab for far worse experience.

Appalling. Airport pick up was a disaster. Was told a 10 min wait. It took 25 mins. At midnight!
After several people being picked up in front of me, when I was first in the queue, using the same size of car. Basically my fare was only about 4 miles so they let drivers choose longer fares and I was left standing.
The fare itself was a complete rip off. I was charged £16.50 before leaving the airport. I then questioned the driver re the fare and he said it’ll be abit expensive, then quoted £55!!!!!!
I nearly exploded and said there was absolutely no way it could be that much.
He told me it was a metered fare and I should have asked for a fixed fare!!!
Complete rip off merchants and shouldn’t be allowed to operate.
Amazingly the fare then came down to £44. For a 4 mile route with no traffic.
Terrible terrible terrible

Ordered a cab through the automated phone service a day in advance and was given a confirmed time. Taxi didn’t show up at the arranged time and automated phone message said there was no driver allocated yet. Finally got through to a human who yelled at me - they eventually said a taxi would be 20 mins away so we bailed and had to run to a bus stop and almost missed our plane. A booking is not a booking with this company - only subject to availability - and I suspect they have no limit to bookings accepted even if they can’t honour them.

Sorry seemed to be the hardest word. Taxi ordered two days in advance via the automated service, confirmation given on the call. When the day and time came, NO taxi. A call was made (recognising the booking) but no driver had been allocated. We waited another five minutes and phoned again. Automated response saying driver allocated and a wait of eight minutes indicated. Eight minutes no arrival. 27 minutes after the booked time the taxi arrived. No explanation, no apology. Also the most extraordinary winding route to our destination. Cities operate on fine margins—a near half hour delay in arrival is poor. Never again with Capital Cars. And where are the humans to speak to?

Airport fare trap...
Booked a taxi from home to the airport, which was fine. And received a text saying when you come home, show this to the rank and get £10 off.
So didn't book the return fare, and did exactly that.
The fare ended up being £10 MORE expensive than the outbound journey even with the alleged discount.
It would have been cheaper if I had prebooked, so its a trap!
Avoid!

Taxi was very late. Booked a taxi to get to the train station and it was 25 minutes late. The driver was great but it was only because we allowed a lot of extra time that we made it.

I remember a time when capital cars had a good reputation we had a booking for this morning he showed up way late and totally not where we were supposed to b picked up and wanted us too go too him too many of there drivers really need there licences reviewed

Overall as company under many names

Charged £40.50 for a journey from monopoly rank at airport, despite being quoted £35 to £38 on the touchscreen and light traffic.
Saw drivers phone display £35.50 at traffic lights, but £40.50 at destination 200yds later.
Cost of real taxi to airport had been less than £32.
Also initial fumbling around by touchscreen operator to get it to communicate with any taxi.

Terrible….failing the basic duty of a taxi firm. Booked from countryside venue in West Lothian for 23:45 at night…
They called an hour before pick up….”sorry, shouldn’t have taken the booking, have to cancel”..
Left us stranded having to scramble about trying to book a taxi at quarter to eleven at night, Christmas time, with a child…in middle of nowhere.
Heard from friends in Edinburgh never to use this company (only used them after someone else let us down..)….lesson learned…!

After arriving back at Edinburgh Airport, I took a private hire taxi from the Capital Cars rank for a short 10-minute journey home. The driver showed a fixed fare of £25 on their mobile device, but I later discovered that £42 had actually been charged to my card. It was late, and I trusted the fare displayed — clearly a mistake, as the driver had deliberately overcharged me.
On investigating further, it’s clear this isn’t an isolated incident. Edinburgh Airport sells exclusive private-hire contracts at extremely high prices to companies such as Capital Cars. These firms then pass the cost on to their drivers, who in turn inflate fares for passengers — often unlawfully. It’s a profit-driven system that encourages dishonest behaviour.
This practice may breach several laws, including the Civic Government (Scotland) Act 1982, which regulates taxi and private-hire operations, and the Consumer Rights Act 2015, which requires services to be provided at a fair and transparent price. Intentionally displaying one fare while charging another could even fall under the Fraud Act 2006 as false representation.
Passengers deserve honesty, fairness, and accountability — not exploitation fuelled by airport profit arrangements. I have reported this overcharge and believe both the company and the licensing authorities must investigate.
Until proper oversight and fair pricing are restored, I strongly recommend avoiding Capital Cars and using a licensed black cab or trusted app-based alternative instead.

Capital Cars "operate" the Taxi rank at Edinburgh airport. We turned up at the rank at near 3am. A member of staff entered our details (name, pax, luggage) into a giant touch screen with very little UX consideration (had a phone UI on a giant screen).

They beckoned us forward to get into a taxi which a computer had assigned, but the vehicle was clearly not big enough and the driver indicated as much. A staff member agreed, but blamed the taxi's driver - saying that the vehicle in the system didn't match the physical vehicle. Rather than proactively resolve the problem, the staff member proceeded to be abusive to the taxi driver - saying that they needed to get their vehicle sorted. Why the staff member wasn't trusted to be able to update the vehicle details on the system is beyond me - possibly he was being abusive because he was not empowered to make such changes and just taking it out on the taxi driver.

Nonetheless - after a bit of back and forth it transpired that there was an expectation to prove our luggage wouldn't fit in this car. At 3am with two small kids we just wanted to get home, so we just walked up to a black cab in the rank and got in. The driver made the staff re-allocate the job to him and off we went.

The whole experience, from completely unsuitable giant touchscreen through to staff that are not thinking about their customers was incredibly poor. Makes me seriously wonder whether getting a taxi from the airport actually made things better.

p.s. their website is currently unavailable as the security certificate expired in the middle of last week; which chimes with everything else!

BE WARNED - if you book, no guarantee they will show up, as stated by the company themselves. Useless company. I had pre-booked a taxi this morning for a hospital appointment (leaving a good 20 minute wiggle room in case there was a lot of traffic). The pick-up time came and went, no communication from them. I phoned them. The very casual operator explained that it's rush hour so no cab had been sent to my address yet. Keep in mind I had pre-booked this days in advance. I asked if this was normal. Was told yes. They said they would make my booking a priority. I waited. Phoned them again. Same operator casually, and with no apology told me that there was still no taxi that had been dispatched to me. Explanation given: it's rush hour. As if they hadn't known in advance about my booking. They were now over half an hour late. I asked if they could give me an estimate when the taxi would show up. They said, whenever someone is ready to take the booking. I asked again if this was normal, they said yes. I then received a message that they had cancelled my booking. I never asked them to do this. I phoned they said they would rebook it (in between long pauses on the phone). Again, no apology. I said at this point can I expect the taxi to be an hour late from the original booking time? The operator casually said that no it would be longer than that. At least an hour and a quarter after my booked time, but couldn't give me an exact time. I was in disbelief and asked how this is possible. They simply said, it's rush hour, this is normal. I hung up in frustration, phoned another taxi company, they sent someone to me within 10 minutes. Shocked and appalled by Capital Cars and I will be telling everyone not to book with them.

Booked a cab for 4.15...it didn't show up until 4.48. I was long gone in an Uber when they finally decided to call me. Terrible service and the automated telephone system was useless.

Had pre booked Capital Cars taxi for 0345hrs pickup to Edinburgh Airport. Didn't arrive. Phoned and got an auto message that "Sorry, no driver was available"!!!! Spoke to dispatcher who could only repeat "Very sorry for this. Trying to get one". Me "When might that be?" Dispatcher "can't say". Had to take my car to airport and long stay car park.
It was a confirmed booking so why no driver? Will never trust Capital cars again.

Blamed for booking the wrong type of taxi, a chippy lady on the end of the phone and a lot of excuses. Poor!

Worst taxi company I've ever had the misfortune to use. pre booked 3 trips in JULY for this weekend to go to and from musselburgh races but not one turned up, no courtesy call and when I did ring advised all bookings were subject to availability....ergo, why take pre bookings? Shocking customer experience, poor customer service when ringing and way more expensive than other firms. Avoid like the plague, use an Uber

We arrived at Edinburgh Airport and headed to the taxi area. There, we were greeted by a man who entered our destination into a ticket machine, which gave him the fare. When the taxi arrived, we were surprised to find that it wasn't an official taxi, it was an Uber-style car with no meter. When we arrived at the hotel, the driver quoted us a higher price than the ticket machine. Eight (8) pounds more. We called the police, and surprisingly, the police sided with the driver! The police officer argued that there wasn't that much of a difference. It's clear that the Edinburgh police protect taxi drivers, not tourists. A double scam, for the driver and the police. I travel a lot, but I've never seen this in any civilized country. It's on par with an underdeveloped country. Don't take taxis at the airport; the train is much better. I don't think I'll ever go back to Edinburgh on holiday. Avoid Capital Cars.

Do not use this company! Driver used his mobile multiple times during a three miles journey. Arranged to drop at airport taxi rank. Dropped us at 5:15 in heavy rain ten minutes walk away!! Price was also ‘mortified’ from agreed £16.20 to £18.90. Dishonest and not to be trusted.

The Edinburgh Capital Cars debacle. No def. Do Not take these taxis.
1. Commandeer customers into their cars. Mis- record the address. No receipt.
2. Driver is reminded of the CORRECT ADDRESS. He speaks incomprehensible English and arrives at the WRONG ADDRESS. This is either because he was given the wrong one and also then couldn't understand my direction, OR because they habitually swindle customers.
3. Driver CHARGES another £10 FOR THE journey to reach the CORRECT ADDRESS.No receipt given. Fee total is a few pennies short of £50. This is from Edinburgh airport to the town.!!!
4. The honest Black Cab back cost just £35!
5. Meanwhile I continue to wait for the generous refund of £8.24 to cover their mistake. No compensation allowed. That was over 2 weeks and many call and emails later.