After our security system broke down mid-afternoon and a phone call to Head Office. Positively the call was answered, logged and passed over to our regular Chubb service engineer who got to us withi... Leggi di più
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Damian as usual did our yearly Service check. He is very reliable and did an excellent job. Chubb look after our Alarm System very well and are professional, helpful and responsible and keep us inform... Leggi di più
L'azienda ha risposto
Friendly and efficient The engineer arrived early which was great for us as most clients aren't in by then. We barely knew he was there except for the odd question he worked quickly and efficientl... Leggi di più
L'azienda ha risposto
Kenny our Chubb engineer always rings me to say he is going onsite and when he has finished. I am also kept informed of the fault and how it was fixed. Sanquhar Community Centre is not staffed so it i... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Installatore di sistemi di sicurezza
- anche in
- Fornitore di allarmi antincendio
- Fornitore di attrezzature antincendio
- Negozio di apparecchiature per la sicurezza
- Servizio di sicurezza
Scritti dall'azienda
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informazioni di contatto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Regno Unito
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Eccellente
12K recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The technician was thorough and checked…
The technician was thorough and checked everything, he was polite, professional and personable, and answered all questions posed to him. He was a credit to himself and to Chubb.
16 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Darren,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Yearly service completed without fuss…
Yearly service completed without fuss or any problems
Very smooth process
10 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Michael,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Angela,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Okay but not great
Engineer seemed to know what he was doing but contact with customer service was not helpful
10 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Bishwadip,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Walter,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Excellent customer service from Jason
Excellent customer service from Jason, friendly manner and always able to answer any queries we had. Would highly recommend.
17 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Frank,
Thank you for your wonderful review for Jason! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Engineer helpful and knowledgeable
Engineer helpful and knowledgeable, annual visit done promptly and without fuss.
17 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Stuart,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
The engineers are fine but so much goes…
The engineers are fine but so much goes wrong with our system we are thinking of changing.For example panic alarm not working when needed resulting in my wife being hit over head by two intruders . Your founder charles chubb would turn in his grave if he new . Regards peter viola .
14 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are very sorry to hear about the issues you faced with your alarm. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
Brilliant engineer Steve Hyde who…
Brilliant engineer Steve Hyde who serviced our fire extinguishers, always pleasant and professional
17 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Fiona Gee,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Very efficient and got on with the…
Very efficient and got on with the work. Excellent service.
10 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Raymond,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
poor customer service
poor customer service, overcharged, when querried they added new items that were not on teh original invoice. They refuse to speak to customers by phone. Emails go unanswered. Eventually got invoice corrected after 2 phone calls, 5 emails, when they admitted to overcharging and adding addtional items to invoice that were not completed or required, one new extingisher should have been £40 but was originally charged at £144.13. Have asked 5 times to be sent a copy of what their prices are but no response.
11 settembre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Had trouble with my alarm rang SHAYY at…
Had trouble with my alarm rang SHAYY at home .he came round and repaired alarm half an hour later.were helpful and cheerful chap.
17 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Mr Barry Markham,
We appreciate your kind words! It's great to hear that our engineer was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Fiona,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
An engineer came when they said they…
An engineer came when they said they would and phoned me twice to give me as exact a time as they could. They explained what they needed to do as thework progressed so I could not fault them.
16 ottobre 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
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