James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... Leggi di più
We had a fault come up on the alarm system , contacted the help desk who took all the details and said an engineer would ring within half an hour . The engineer rang within 5 minutes and rectified the... Leggi di più
L'azienda ha risposto
Initial response was poor in that the appointment of 9am was so delayed, I had to ask what was happening. We were then 1 hour late - no calls or explanation. My phone call enabled another engineer... Leggi di più
Dettagli dell'azienda
- Installatore di sistemi di sicurezza
- Fornitore di allarmi antincendio
- Fornitore di attrezzature antincendio
- Negozio di apparecchiature per la sicurezza
- Servizio di sicurezza
Scritti dall'azienda
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informazioni di contatto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Regno Unito
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Eccellente
10K recensioni
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Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
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Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
nice guys not intrusive
7 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Glynis,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Excellent service
Following a warning that a battery in one of the detectors was low, we rang Chubb and they arranged for their local engineer to visit that same afternoon. The engineer checked our system, replaced all the batteries, and ensured everything was working correctly.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Valued Customer,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Guy,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Engineer Lewis called ahead of visit
Engineer Lewis called ahead of visit, always polite and nice to talk to.
4 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Teresa,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
excessive labour charges
We asked for an additional detector to be installed as we have a contract with yourselves for our fire alarm, extinguishers & emergency lighting. A very high quote was received which included 8 hours of labour at £95.37 per hour + VAT which seemed excessive so we requested the invoice to include a timesheet to account for the actual time taken to carry out the simple install. It only took 3 hours from start to finish and the engineer was off site before 1200, which was recorded on CCTV, however, the invoice arrived incorrectly stating that the off site time was 1700 and no timesheet was included
We will be reviewing our contract with Chubb!
3 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Grimston Medical Centre,
We are truly sorry to hear about your disappointing experience with our customer support following your recent appointment. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Engineer was polite and professional
Engineer was polite and professional. No problems at all.
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
The engineers did their best to solve…
The engineers did their best to solve the problem while explaining the process to us
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Emma,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Martin’s attitude
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Andew,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Although during the call out the…
Although during the call out the engineer was able to rectify the problem, it seemed to have stemmed from a service that had been carried out the week before.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Valued customer,
Thank you for sharing your experience. We are very sorry to hear about the issues you have faced at your recent appointment. This is not reflective of our service standards. We would appreciate the opportunity to address these concerns and rectify the situation.
Please contact us directly at GB_TrustPilotReplies@Chubbfs.com so we can assist you further.
Sincerely,
The Chubb Fire and Security Team
genuine professional
having a genuine, pleasant, professional, who knows his job well, attend site to keep a check on our fire equipment puts your mind at rest
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Mrs Meshke,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Great service at reasonable price and…
Great service at reasonable price and engineer always very polite.
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Patricia,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback for our engineer, Mike! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Simon,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear David,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
We recently had a full refit
We recently had a full refit, the guys arrived promptly and caused little disturbance. Very professional and proficient and work completed by close of business.
very impressed.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Martin,
Thank you for your wonderful review! We are thrilled to hear about your positive experience with our team and the seamless service received. Your feedback means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
We called to book a callout visit…
We called to book a callout visit because the alarm system activated overnight.
Daniel was very prompt and courteous. He took the time to explain the issue with the system and left us with it fully operational.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Paula,
Thank you for your wonderful review for our engineer, Daniel! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Paul,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Severe lack of communication
Severe lack of communication. Struggled to get anyone on the phone. A second return was required and nothing was actioned or communicated for months.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Kevin,
We are truly sorry to hear about your disappointing experience with our customer support. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter further and make things right. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
everything good as always
8 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
All i needed was a pin number from my…
All i needed was a pin number from my control panel which to my memory we were never given when it was installed. The engineer was passing anyway and you charged me £250.00 for a few minutes work.
1 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Adrian,
We are very sorry to hear about the issues you faced at the recent appointment. Please accept our sincere apologies.
We would like to investigate this matter further. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
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