James arrived on time as arranged and was very thorough in testing the system including the battery life of all sensors. He explained everything he was doing and also mentioned the panic alarm. We dis... Leggi di più
L'azienda ha risposto
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Scopri cosa dicono le persone
We made a mistake setting our alarm and couldn't reset it, risking annoying the neighbours by it going off in the middle of the night. A Chubb engineer came very promptly and solved the problem with o... Leggi di più
We had a fault come up on the alarm system , contacted the help desk who took all the details and said an engineer would ring within half an hour . The engineer rang within 5 minutes and rectified the... Leggi di più
L'azienda ha risposto
Initial response was poor in that the appointment of 9am was so delayed, I had to ask what was happening. We were then 1 hour late - no calls or explanation. My phone call enabled another engineer... Leggi di più
Dettagli dell'azienda
- Installatore di sistemi di sicurezza
- Fornitore di allarmi antincendio
- Fornitore di attrezzature antincendio
- Negozio di apparecchiature per la sicurezza
- Servizio di sicurezza
Scritti dall'azienda
Chubb is a leading provider of fire safety and security solutions and services for customers worldwide. We have been protecting people and assets for over 200 years. Today, our employees in 200+ branches in 17 countries work to make the world safer, protect people and provide peace of mind. Our fire, security and monitoring services cover more than 1.0 million sites around the world. Chubb is a part of APi Group, a global, market-leading business services provider of safety and speciality services in over 500 locations worldwide.
Informazioni di contatto
Chubb House, Shadsworth Road, BB1 2PR, Blackburn, Regno Unito
- 03448791740
- UK_CustomerVoice@chubbfs.com
- chubbfs.com/uk-en
4,8
Eccellente
10K recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Still waiting for the second part of a…
Still waiting for the second part of a 2 part quote.
Engineer did his part on time but the follow up by others is very slow.
3 luglio 2026
Very efficient service
Very efficient service. The Engineer came within a couple of hours of the call. Clive sorted the problem very efficiently, in extreme heat in the office. Thank you.
10 luglio 2026
Non scritta su invito
Friendly ,polite and proffessional
10 luglio 2026
Another fantastic service performed by…
Another fantastic service performed by chubb.Simon allwood always does our yearly inspection,and is extremely professional,polite and excellent at his job.I highly recommend this company.
9 luglio 2026
Initial response was poor in that the…
Initial response was poor in that the appointment of 9am was so delayed, I had to ask what was happening. We were then 1 hour late - no calls or explanation. My phone call enabled another engineer to call and complete the repair.
This engineer was prompt, efficient and handled the repair very well.
10 luglio 2026
Potrebbe usare l'IA per rispondereMostra di più
L'obiettivo di Trustpilot è mostrare contenuti di persone reali. Questa azienda potrebbe usare il nostro strumento di risposta assistita dall'intelligenza artificiale per rispondere più velocemente.
It took over 5 months and regular…
It took over 5 months and regular chasing to get an issue raised at the annual service to be resolved.
The engineer who finally ended up with the issue was great, keeping us informed and going the extra mile.
But overall we were very dissastisfied.
10 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Michael,
Thank you for sharing your experience. It's great to hear that our engineer was able to resolve your issue.
We are truly sorry to hear about your disappointing experience with our customer support before the issue was rectified. This is not the standard of service we aim to provide. Please accept our sincere apologies.
We would like to investigate this matter. Could you please provide your contact details or reach out to us at GB_TrustPilotReplies@Chubbfs.com
Thank you for bringing this to our attention.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Vic Hughes,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Phoned at 09.10 to register problem
Phoned at 09.10 to register problem. Engineer phoned at 10.00 and arrived at 11.00. He quickly rectified the problem and sorted it. Impressive service.
10 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Derek,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Service visit.
Paul was friendly, helpful and informative, making the service visit a good experience
3 luglio 2026
Risposta di Chubb Fire & Security UK
Dear JH,
Thank you for your wonderful review for Paul! We are thrilled to hear about your positive experience with our engineer and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Good customer service
3 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Fraserburgh Bowling Club,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
We had a fault come up on the alarm…
We had a fault come up on the alarm system , contacted the help desk who took all the details and said an engineer would ring within half an hour . The engineer rang within 5 minutes and rectified the fault . Excellent service with very polite , helpful engineers .
9 luglio 2026
Non scritta su invito
Risposta di Chubb Fire & Security UK
Dear Valued customer,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Can't fault anything
The engineer was very pleasant, efficient, knowledgeable, and tbh I cannot fault him at all. Excellent service.
9 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Jane,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued customer,
Thank you for your positive feedback! We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Valued customer,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Eyre & Elliston Witney,
We appreciate your kind words! It's great to hear that our customer service team was able to resolve your issue quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
Risposta di Chubb Fire & Security UK
Dear Rosamond Clayton,
We are delighted to hear such positive feedback! We strive to provide an excellent experience for all of our customers and your feedback inspires us to continue providing this service for our customers.
Best wishes,
The Chubb Fire and Security Team
THE ENGINEER WAS VERY EFFICIFENT AND…
THE ENGINEER WAS VERY EFFICIFENT AND EXPLAINED IF ANYTHING AS ASKED WORK CARRIED OUT WITH NO DISTRUPTION TO WORK VERY GOOD
10 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Lin,
Thank you for your wonderful review for our engineer! We are thrilled to hear about your positive experience with our team and the seamless service received. Your recommendation means a lot to us.
Should you need further assistance, please don’t hesitate to reach out.
Best regards,
The Chubb Fire and Security Team
Prompt, quick, thorough
It was straightforward as our equipment was in good order, but the operator was prompt and the checks were speedy and thorough.
10 luglio 2026
Risposta di Chubb Fire & Security UK
Dear Neil,
We appreciate your kind words! It's great to hear that our engineer was able to complete the work quickly and efficiently. We strive to provide the best service possible, and your feedback encourages us to keep up the good work.
Thank you for choosing Chubb Fire and Security!
Sincerely,
The Chubb Fire and Security Team
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