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Valutata 1 stelle su 5

It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Leggi di più

Valutata 1 stelle su 5

Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Leggi di più

Valutata 1 stelle su 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Leggi di più

Valutata 5 stelle su 5

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per auto

Scritti dall'azienda

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

189 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

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Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(189)

18 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

AVOID!!

Ordered diffuser. Paid. A week later was told it was out of stock and got a refund. Ordered again when in stock. Item never arrived, no response from customer service and had to get the bank to refund me. Scammers!!

5 aprile 2024
Non scritta su invito
Valutata 1 stelle su 5

Ordered over 3 weeks ago

Ordered over 3 weeks ago, emailed them and was told my selected order was not in stock and to tell them which other fragrance I wanted, did that and still not recieved anything, I have emailed them again only to be ignored constantly, don't order of this company awful service

15 settembre 2024
Non scritta su invito
Valutata 4 stelle su 5

Diffuser - so far so good

I ordered a diffuser on the weekend, i received shipping tracking on monday and arrived today (wednesday)

Small little bottle looks nice and smells good (not a strong hit!)

Despite the bad reviews, i had no problem. I will probably order another 1 for the other car.

21 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

Awful customer service

Awful customer service. Scents don’t smell the same and the air fresheners ruin your plastics on your rear view mirror with the chemicals used

6 agosto 2024
Non scritta su invito
Valutata 1 stelle su 5

The order never arrived

The order never arrived, the seller is in the UK but does not inform you loud and clear beforehand that YOU will have to pay extra import tax at customs. Trying to contact them is completely useless because they ignore you. But they are sure to spam you every other week via Email, via phone that you should buy more from these scammers.

29 luglio 2024
Non scritta su invito
Valutata 1 stelle su 5

Wrong product sent - no correspondence

I have previously ordered from this company and was very impressed. Recently reordered the same product but to have received a completely different scent to the one I ordered. I emailed the company via there website and through my email but have had to reply. Disappointed!

20 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great cologne

I had a slight problem with my cologne bottle ,got in touch and was sorted next day. I have to give 5 stars for their product's and 5 stars for their costumer service highly recommended.

17 luglio 2024
Non scritta su invito
Valutata 2 stelle su 5

i was sent the wrong item in the post

i was sent the wrong item in the post, i received the savore air condition spray instead of the dry mist, i put in a complaint on the customer support and have heard nothing back as of yet it has only been a couple of days but just thought itd be a-bit quicker.

15 luglio 2024
Non scritta su invito
Valutata 5 stelle su 5

Amazing longlasting fragrances

After finding car cologne on Instagram, I decided to try their Dior savauge inspired card freshener. So I ordered 2 of the savore card fresheners. My order arrived and I couldn’t wait to get one in the car. Omg the smell is amazing! exactly like Dior savauge. The best thing is, it’s not overpowering you and it lasts unlike other car fresheners I’ve had in the past. I’m definitely going to be ordering again in the future. Very easy website to navigate, simple ordering and paying system, amazing longlasting fragrances and fantastic customer service. Honestly stop wasting money on cheap tacky air fresheners, and get these fragrance inspired card fresheners, you won’t be disappointed!. 5⭐️s.

8 marzo 2024
Non scritta su invito
Valutata 2 stelle su 5

Not good enough!

I have only bought the standard car diffuser (and not the electronic one that seems to have caused many issues for buyers). The product itself is good but pricey. My main issue is that the company uses Royal Mail for delivery which is a HUGE negative in my book. My last order was despatched using Royal Mail 48 hour tracked. The package only arrived 6 days later! This is not the first time this has occurred. I have highlighted this to the company more than once but they persist in using one of the worst delivery services. Unfortunately, 'you are only as strong as your weakest link' which means a poor review for Car Cologne!

13 febbraio 2024
Non scritta su invito
Logo di Car Cologne

Risposta di Car Cologne

Hi Mahomed,
Thank you for your feedback - we are sorry to hear you are not satisfied with the delivery service received via our preferred couriers, Royal Mail.
Just to clarify, although we use Royal Mail tracked 48 and 24, our delivery timescales are clearly stated on our website with standard delivery quoted as 3-5 working days and express delivery quoted as 1-3 working days. This is to factor in any potential external delays from Royal Mail. Irrespective of the delivery method we choose to send our parcels, 99% of the time they arrive within the timescales stated on our website - as have 2 out of the 3 orders you have placed - with the exception of your most recent order which arrived 1 working day outside of standard delivery timescales. We could quite easily change couriers at a cost-saving to our business however, the benefit of Royal Mail is that the parcels do safely arrive to our customers with a fully tracked service accompanied by photographic as well as GPS evidence of delivery.
With regards to your concerns about our Electronic Diffuser, in comparison to the amount sold (excess of 10,000), there have been less than 1% which we have had to fix/replace, with the majority being self-inflicted damage.
Thank you for your custom, we hope the above insight addresses your issues.
Kind regards,
CC Team

Valutata 5 stelle su 5

Best cologne always

Always worth the price with every products they produce, been using them for the past 2 years and will never use any other company again.

9 febbraio 2024
Non scritta su invito
Valutata 1 stelle su 5

Don't buy the mist diffuser

I purchased the fragrance mist diffuser for my car as it looked a great product.
I ordered it no issues with delivery.
I charged the product as per instructions and it initially worked perfectly then it stopped putting the fragrance out the very next day a complete waste of money.
I emailed them and they took days to reply and now heard nothing I will be binning this product.

3 febbraio 2024
Non scritta su invito
Valutata 5 stelle su 5

All good with products and shopping experience running good as per star rating given

Everything running smoothly and correct when ordering ,no problems

7 febbraio 2024
Non scritta su invito
Logo di Car Cologne

Risposta di Car Cologne

Hi Clive,
Thank you for your order. We're sorry to hear you order hasn't arrived however, parcels that go missing whilst in transit are out of control as we do not physically deliver the parcels ourselves and rely on a third-party courier company to do this (Royal Mail). You have been in touch with our customer service team who have responded to you within a timely manner advising to allow up to 10 working days at most, as they can sometimes turn up a little later than usual. If it doesn't turn up, we can then send out a free replacement and pursue your initial order with Royal Mail.
We also noticed you've ordered with us several times before and had no issues, so would appreciate if you could also leave us reviews for your previous orders too. Many Thanks :)

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