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Valutata 1 stelle su 5

It pains me to do this because we love the product so much, but this last experience was horrendous and we will not be buying from them again. They’ve clearly been sold or are running their stock down... Leggi di più

Valutata 1 stelle su 5

Absolute scam. Someone higher up needs to get involved in taking this website down. It’s obvious that this company is directly scamming people out of their money. Don’t have your car freshener you bou... Leggi di più

Valutata 1 stelle su 5

I placed an order on October 3rd and still haven’t received it. I’ve sent two emails, but I haven’t received any response from them. There is no sign of the order, no refund, and absolutely no communi... Leggi di più

Valutata 5 stelle su 5

I was uncertain about purchasing this thinking it wouldn’t smell like the perfume at all, boy was I wrong! It’s 100% exactly the same as black opium and my car smells amazing! It’s as though I’ve spra... Leggi di più

Dettagli dell'azienda

  1. Negozio di accessori per auto

Scritti dall'azienda

The U.K.'s leading luxury car freshener brand as seen in GQ, Vogue, TopGear & AutoExpress. Our oil based air fresheners are inspired by some of the most exclusive perfumes, aftershaves and ouds. Give your car a touch of luxury. Free U.K delivery - Worldwide shipping available.


Informazioni di contatto

1,8

Scarso

TrustScore 2 su 5

189 recensioni

5 stelle
4 stelle
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

1,8

Tutte le recensioni

(189)

22 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Reliable Service When I Needed It Most

Had an issue once where an item was delayed due to stock. I messaged them on Instagram at night expecting radio silence. Instead, they responded fast, explained what was going on, and made sure a replacement was sent next day. That turned a frustrating situation into a good experience.

2 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Home Cologne Range Also Solid

After liking my car fresheners so much, I tried their Home Cologne line. The scent carries well through the living room without being overwhelming. Definitely works well for indoor spaces and gives good value.

2 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Deluxe Diffuser That’s Easy to Refill

Bought the Deluxe Car Mist diffuser as a tester. Refilling is surprisingly simple, and I’ve tried three different scents now all good. Customer service helped me pick the right refill when my first scent didn’t quite match my tastes.

30 settembre 2025
Non scritta su invito
Valutata 5 stelle su 5

Great Fragrance and Long Lasting

I tried one of the “Million”-inspired card fresheners from Car Cologne last week, and it still smells great every time I get in the car. It isn’t overpowering, which I really appreciate. Packaging was neat too no leaks or mess.

2 ottobre 2025
Non scritta su invito
Valutata 5 stelle su 5

Million is my go-to fragrance that…

Million is my go-to fragrance that really fills the care with a fresh scent. It’s discreet but make a big difference. Been buying with these guys for years and even brands ( Carfume, Noir, Yankee Candle etc) but always come back to Car Cologne. Nothing compares so save your time and money

7 agosto 2025
Non scritta su invito
Valutata 1 stelle su 5

Do not buy from car cologne!

Car cologne seller are basically theives. Do not buy. The smells are cheap counterfeits of the original and smell disgusting. The deign of the bottles are poor aswell the oil leaks and they don’t close properly. I ordered 3 and wanted to return but it wasn’t possible as they automatically apply a small discount and according to their return policy discounted items are considered sale items and are non refundable so I’m stuck with these cheap car diffusers and I will not be getting my money back from them. Such a rip off! Very sneaky seller. Avoid at all costs!

4 luglio 2025
Non scritta su invito
Valutata 1 stelle su 5

Rubbish product

Rubbish product, minimal smell and form on website to review doesn’t work.
Email sent to company to complain no reply recieved

18 febbraio 2025
Non scritta su invito
Logo di Car Cologne

Risposta di Car Cologne

Hi Justine,
You emailed us on Monday 17th via our contact form on our website and we responded to you earlier today (Tuesday 18th February). We’ll be happy to assist you via email, as we have been doing so far.
Thanks

Valutata 5 stelle su 5

Very reliable products and top customer service.

Very reliable products. Been using these boys for a few years now and the diffusers (3 pack) lasts me a full year which is well worth it. I personally love MDK oud satin mood which is the best. I got the car mist too which is fantastic. When I placed my order this year, it got delayed by a week due to MFK being out of stock but that was explained to me by customer service via instagram very thoroughly and for a token of appreciation they sent it out next day even though I paid for normal service. They even sent out a free air con cologne as a good will which was even better! They looked after me well and couldn’t have asked for a better service. Please use these guys more often as their products are super reliable and customer service is on point and understanding too. Much appreciated!!

5 febbraio 2025
Non scritta su invito
Valutata 1 stelle su 5

Worst customer service I have ever…

Worst customer service I have ever experienced. Previously gave a 1 star review as item was missing and they never got back in touch after several attempts. They eventually got back in touch and explained how they were really busy and could I take the review down which I obliged.
Got an email on 19/1/25 saying that the will be dispatching it in the next 24 hours and it has still not arrived as of 3/2/25. Same story again, been in touch several times and still no response. I don’t care how busy you are it doesn’t take that long to deliver and item and it doesn’t take over 1 week to reply. The products are good (even though the diffuser only lasted about a month) but the delivery times are ridiculous and the customer service is even worse.

19 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Bought the electric deluxe diffuser…

Bought the electric deluxe diffuser just before Xmas very expensive, now there are no refills available and sold out in all smells. Emailed and messaged and had no reply. Don’t know what I’m going to do with a £60 air freshener with no refill.

25 gennaio 2025
Non scritta su invito
Valutata 3 stelle su 5

Great products, slow delivery and poor customer service.

Got an electronic defuser for Christmas so I thought I buy some refills. Website easy enough to navigate, brought 3 bottles and all smell fantastic. Their products are top notch. BUT I given a tracking number and a delivery date which was literally a few days after purchase. However, nothing arrived so I thought I pop them a message….no reply. So sent another messsge….no reply. Went on their Facebook and sent a message….no reply. Tried commenting on a few posts and…..no reply. Kinda gave up after this. Started a charge back with my bank and the following day the tracking updated and the refills arrived a few days later, luckily I managed to cancel the charge back. In summary products are good but customer service is atrocious. I will buy more refills when they’re in stock again and I’ll change my review if the delivery/customer service is better.

1 gennaio 2025
Non scritta su invito
Valutata 1 stelle su 5

Wouldn’t waste your time

Ordered a couple of times from car cologne and needed assistant both times. Ignored both times and out of pocket. Recently received my order, bottle smashed and oil everywhere. I reached out to car cologne only to be ignored. I wouldn’t bother wasting your time.

4 dicembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent product

Returning customer. Have been using Car Cologne products for couple years now. Smells nice, last for a long time. Not only the products are very good but customer service does a great job too. Solved the issue within couple days. Will be definitely coming back again.

6 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Scammers!!! Do NOT use!!

Ordered diffuser reluctantly as the delivery time seems excessive. Well after buying a new vehicle thought I would treat myself. Anyways waited patiently after the ETA day passed and still nothing. Contacted via email, no reply, contacted again, no reply. Tried via X and nothing. Final resort was instagram, and currently 3 days down and no reply. However someone is still leading the marketing as they are plastering products etc all over the internet. DISGUSTING!!! Please please please do not use. Never known anything like it.

Stay well clear!!!! Disgusting company, poor communication and even worse I have been robbed!!!

10 ottobre 2024
Non scritta su invito
Logo di Car Cologne

Risposta di Car Cologne

Hi Tom,
Sorry to hear of your issues. You ordered on 20th October during what is the busiest time of year for us and many online companies. However, we dispatched your order the very next day. Unfortunately, your order was lost in transit with Royal Mail, something completely out of our control as we explained whilst exchanging messages on Instagram (which we responded to in less than 24 hours). Nonetheless, we sent a replacement free of charge and your order arrived a few days later on November 4th. Apologies for the inconvenience caused.

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