Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Leggi di più
L'azienda ha risposto
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We arrived in the early afternoon and attempted to check in, but unfortunately our suite was not ready. Around 3:00 p.m., we were given our room; however, when we checked it, I was not satisfied as... Leggi di più
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Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informazioni di contatto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Molto buono
175 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Pas toujours facile..
Pas toujours facile... en tout cas, moins facile qu'avant. Je préfère réserver sur ordi, mais des difficultés me forcent à réserver sur mon cellulaire... Je déteste.
Aussi, les prix ont augmenté et malgré qu'on me dit que je suis "platine", j'ai rarement de meilleurs prix ou services qu'avant.
Une fois, j'ai voulu réserver et je ne pouvais pas voir mes nuits gratuites accumulées...
Donc, 3 étoiles. J'espère que nous recevrons un meilleur service... comme c'était l'an dernier...
7 agosto 2026
Risposta di Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter.
It’s convenient and user friendly.
15 settembre 2026
Risposta di Hotels.com
Hi Mukul,
Thank you for sharing your feedback. We’re glad to hear you found the experience convenient and user-friendly. It’s great to know the process worked well for you.
Thanks,
Hotels.com Customer Support Team
Commons Inn Halifax NS plus Hotels.com…
Commons Inn Halifax NS plus Hotels.com no one would reply or even try to help.
I made a mistake when booking my reservation and accidentally booked Tuesday and Wednesday instead of Wednesday and Thursday. That was completely my fault, and I admitted it when I arrived. I politely asked if there was anything they could do to help, but they refused to make any accommodation or offer any flexibility, despite the room already being prepaid.
To make matters worse, they then charged us nearly $400 for a single night in what was one of the worst hotel rooms I’ve ever stayed in. The room had curtains covering the wall instead of a proper window, mould in the bathroom, furniture that looked decades old, and the bed creaked loudly every time someone moved. It was outdated, worn out, and nowhere near worth the price.
I understand that my booking mistake was my responsibility, but customer service goes a long way. Instead of trying to help, they showed no compassion and then charged an outrageous amount for a room that was in terrible condition.
I will never stay here again and cannot recommend this hotel to anyone.
28 luglio 2026
Risposta di Hotels.com
Hi David,
Thank you for sharing your feedback. We understand your concerns regarding the booking date mistake, the lack of support with your reservation, the charge for the stay, and the condition of the room. We’re sorry this experience did not meet your expectations.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can take a closer look into this for you.
Thanks,
Hotels.com Customer Support Team
Nice hotel.
12 settembre 2026
Risposta di Hotels.com
Hi Dal,
Thank you for sharing your feedback. We’re glad to hear you found the hotel nice. It’s great to know your experience left a positive impression.
Thanks,
Hotels.com Customer Support Team
Was easy to book yes
Was easy to book, once I knew where and what i want..Hopefully check in will be a breeze once I arrive. But I will be using Hotels .com in future
2 agosto 2026
Risposta di Hotels.com
Hi Lalman,
Thank you for sharing your feedback. We’re glad to hear the booking process was easy once you knew what you wanted. It’s great to know you plan to use Hotels.com again, and we hope everything goes smoothly for your upcoming stay.
Thanks,
Hotels.com Customer Support Team
Simple and accurate!
3 agosto 2026
Risposta di Hotels.com
Hi Christian,
Thank you for sharing your feedback. We’re glad to hear your experience was simple and accurate. It’s great to know the process met your expectations.
Thanks,
Hotels.com Customer Support Team
SKYLUX Hotel in Astoria
Booked at SKYLUX Hotel in Astoria
Great price Brand new hotel went in august
Near train accomodations around
Reception Staff very nice and helpfull
Only thing is parking but there is a paying one nearby
4 agosto 2026
Risposta di Hotels.com
Hi Roger,
Thank you for sharing your feedback. We’re glad to hear you appreciated the hotel’s value, convenient location, and helpful staff. We also appreciate your note regarding parking.
Thanks,
Hotels.com Customer Support Team
Was wonderfull
21 agosto 2026
Risposta di Hotels.com
Hi Jagdeep,
Thank you for sharing your feedback. We’re glad to hear your experience was wonderful. It’s great to know your stay met your expectations and left a positive impression.
Thanks,
Hotels.com Customer Support Team
I booked a room with pet frendly but we…
I booked a room with pet frendly but we did not
When we got to the room the desk was closed we were set up with the Security guard he did not went us to take our dog into the room, After half an our arguing we finally got into the room with paying extra for our dog
14 agosto 2026
Risposta di Hotels.com
Hi Johanne,
Thank you for sharing your feedback. We understand your concerns regarding booking a pet-friendly room, the check-in issue when the desk was closed, and the extra charge for your dog. We’re sorry this experience did not meet your expectations.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review the details further.
Thanks,
Hotels.com Customer Support Team
Risposta di Hotels.com
Hi Jean,
Thank you for sharing your feedback. We’re glad to hear the property’s location close to the airport was convenient for your stay. It’s great to know this worked well for your travel needs.
Thanks,
Hotels.com Customer Support Team
Very good staff.
9 settembre 2026
Risposta di Hotels.com
Hi Thomas,
Thank you for sharing your feedback. We’re glad to hear you had a positive experience with the staff. It’s great to know their service made a good impression.
Thanks,
Hotels.com Customer Support Team
Quick,easy & earn rewards.
4 settembre 2026
Risposta di Hotels.com
Hi Richard,
Thank you for sharing your feedback. We’re glad to hear you found the experience quick and easy, and that the rewards were a positive part of your booking. It’s great to know the process met your expectations.
Thanks,
Hotels.com Customer Support Team
Le service client n'a pas répondu a ma…
Le service client n'a pas répondu a ma demande de remboursement auprès de l'établissement du Motel Rideau a Montréal après ma visite . J'ai demander un remboursement car moi et ma belle mère avons jamais dormit dans ce motel miteux dont les lits était pas fait ( usagé) tout la chambre etait pleins de poils.
Nous avons dormit dans la voiture dans un stationnement d'un walmart. Jai envoyé des photos fe la chambre et rien ne c'est passé. Donc pas vraiment a l'écoute des clients!
15 agosto 2026
Risposta di Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d'apprendre que votre expérience avec notre service client n'a pas été à la hauteur de vos attentes. Veuillez nous contacter à l'adresse Hotels.com/service afin que nous puissions examiner ce qui s'est passé et approfondir la question.
Risposta di Hotels.com
Hi Jay,
Thank you for sharing your feedback. We’re glad to hear the property was quiet and a good place to stay. It’s great to know your booking experience met your expectations.
Thanks,
Hotels.com Customer Support Team
Risposta di Hotels.com
Hi Margaret,
Thank you for sharing your feedback. We’re glad to hear that changing or canceling your booking was easy and that your refund was processed quickly. We’re pleased to know the process was smooth and met your expectations.
Thanks,
Hotels.com Customer Support Team
Will never use service again…..paid for…
Will never use service again…..paid for insurance and still out about $800 ….expensive lesson. Been active and happy for more than a decade but with this last event, never again. Am now ensuring any and all I speak to kno me to avoid.
7 agosto 2026
Risposta di Hotels.com
Hello,
Thank you for sharing your feedback. We understand your concerns regarding being out about $800 despite having insurance coverage and your experience as a long-time customer. We’re sorry this situation did not meet your expectations, especially after your many years of loyalty.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further and provide more support regarding your concerns.
Thanks,
Hotels.com Customer Support Team
misrepresentation of hotel location
misrepresentation of hotel location
35 miles out of the way
7 agosto 2026
Risposta di Hotels.com
Hi Martin,
Thank you for sharing your feedback. We understand your concerns regarding the hotel location being misrepresented and being 35 miles out of the way. We’re sorry for this experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Misleading info given
Could not arrange early check in. Said we could use spa at resort, to get ready for event we were attending if hotel had no early check ins on this day.
Hotel had no early check in’s available and we could NOT use spa to get ready. They knew nothing about it.
Why give out total misinformation?
So not pleased!
Desk staff was pleasant and the room was what you would expect.
3 settembre 2026
Risposta di Hotels.com
Hi Wendy,
Thank you for sharing your feedback. We understand your concerns regarding not being able to arrange early check-in and receiving incorrect information about using the spa to get ready for your event. We’re sorry for the confusion this caused.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
I paid for a room I COULDNT STAY IN
I paid for a room I COULDNT STAY IN. When I went to book I chose the current weekend, booked my room for $107... and at some point the booking switched to the weekend after. When I went to check into my room, they refused to give me a room for anything under $600, and refused to give me any refund what-so-ever. Not only did I have to spend $450 (on a MUCH nicer room at a DIFFERENT hotel), but the week after they chatged me the amount of the room. When I tell you my friend and I DOUBLE CHECKED THIS BOOKING AND WERE SHOCKED WHEN THEY TOLD US THE BOOKING WAS MADE FOR THE NEXT WEEK. Will NEVER book with them again.
2 agosto 2026
Risposta di Hotels.com
Hi Jessa,
Thank you for sharing your feedback. We understand your concerns regarding the incorrect booking dates, being unable to stay in the room you paid for, and the refund issue. We’re sorry for this experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
Not finding suitable options
15 settembre 2026
Risposta di Hotels.com
Hi Biju,
Thank you for sharing your feedback. We understand your concerns regarding not finding suitable options on Hotels.com. We’re sorry the available choices did not meet your needs.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further and assist you.
Thanks,
Hotels.com Customer Support Team
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