Hotels.com Recensioni 

we deleted your app as there is no collaboration from your side when an error was made uppon booking and we have to foot the 400$ bill plus paying another time for a new room, its nasty that you rob people that way I will never use your service ever again!

Easy to book. Super 8 was tidy, good location to amenities, staff very friendly.

Easy to use platform that yields savings. I’ve used it for over 12 years - excellent service. A very wide range of accommodation offering.

About the booking, everything went well; but sometimes, the deals offered are not as good as expected, compared to the rates offered directly by the hotel.
But I'm willing to use again Hotels.com in the future.

Check-in went quickly and smoothly.
After a long day of travelling, I was happy to get to my room and relax.

I was double billed. Hotels charged me when I made the booking.
However I was charged again by the auberge Couvent.
They did not accept that i had already paid thru hotels perhaps because their front desk received info that was incomplete.
They did not accept the receipt I received from hotels, in my email.
I paid up to avoid a prolonged period of discussion especially because their front desk was not well organized and there was also a language barrier.
I have checked my credit card and both charges are on it.
Now, I would like the auberge to refund me the second payment.
Thank you for your help.
Sudipta Maitra

We were booked at a hotel that was fully under construction (SureStay by Best Western Brockville). No, there was no clearly visible posting on the website upon booking. All the windows were taped up with plastic, fork lifts with workers were working. The reception area was in a tiny little space around the hotel it seemed lit a small janitorial closet. The lady at the front desk was kind and I felt bad for her because people would pull into the lot and drive away. The hotel looked dilapidated and deserted. Hotels.com told me the rooms were sleepable, and yes upon first glance they seemed ok, except there was a VERY strong smell of chemicals that being someone with respiratory issues could not endure. After being on the phone for an hour fighting to cancel our reservation we tried to find another hotel in the area but being a long weekend they were all fully booked. We ended up driving an hour to another city to get a room. I’m disappointed that hotels.com could not find us another room, they said we did not qualify or meet the relocation requirements. Although the gentleman on the phone tried to be courteous he was not able to assist us and meet our standards. We were left fending for ourselves. I will not be using hotels.com or any 3rd party booking site again. It’s just too much of a risk and a hassle. I will say the hotel should have worked on sections of the hotel allowing customers to feel comfortable to stay in the u touched side of the hotel. I’m sure once the renovations are done this will be a lovely hotel but during renovations I do not suggest anyone staying here. If I could I would post the pictures we took as proof that my claims are not exaggerated.

Straight forward
Easy experience
No hidden fees

Everything was great, easy booking and everything in one place

Je n’ai jamais pu communiquer avec le personnel de l’hôtel via votre application et il n’avait pas reçu mes demandes.

The hotel looked like a prison dorm very ugly and not very clean

Transparent pricing and easy comparison shopping make it easy to find deals and promotions.
Refrain from disappointing hotels by referring to other travelers' ratings and reviews (regarding cleanliness, service, soundproofing, and transportation).
Flexibility and instant confirmation allow for booking and check-in anytime, with many room types offering a "free cancellation" option, giving you more flexibility in your travel plans.
Member rewards and points system: there's a membership tier system (accumulating points earns you discounts, free upgrades, or late check-out).

It’s so easy to book a hotel even tho, I dont have time

It is easy to navigate and search to specific things we are looking for in our stay, using filters specific to your needs and wants

I overbooked the guests as I was unsure how many would be coming and neither the hotel or hotels.com would do anything about it other then pointing the finger at each other for who to talk to.

The booking process was super quick and easy. Was able to book the hotel from my phone the day before arrival at a hotel that I had been to before and preferred.

How welcoming we were received. Assisting in several different things.

Impossible de me connecter sur mon compte

We like the room overall, but we noticed a few issues. The water pressure to both the sink and bathtub quite weak. The bathroom door does not lock properly. Could you let us know if there are issues to other room? We were wondering if this room given to us because it was a discount price?