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Hotels.com Recensioni 

173
TrustScore 4 su 5

4,0

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Scopri cosa dicono le persone

Valutata 1 stelle su 5

Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

We arrived in the early afternoon and attempted to check in, but unfortunately our suite was not ready. Around 3:00 p.m., we were given our room; however, when we checked it, I was not satisfied as... Leggi di più

Valutata 5 stelle su 5

This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Leggi di più

Valutata 5 stelle su 5

Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Leggi di più

Dettagli dell'azienda

  1. Tour operator
  2. Hotel
  3. Alloggio
  4. Agenzia viaggi
  5. Sito di raccolta di viaggi
  6. Noleggio vacanze

Scritti dall'azienda

With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

173 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(173)

169 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

I booked and paid on line with my…

I booked and paid on line with my visa/debit card when I got to the hotel they want to put a damage deposit on my credit card I said no it is full just bought parts for my business! They said run it anyway so it came back declined! So now they won’t let me stay without a credit card! I said when I paid on line there was no mention of a credit card upon checking in! The clerk said ask for your money back from the hotels.com I already know this isn’t going to happen cause I made a mistake on another site and I was stuck with it ! I said won’t happen told them to give me the money back there going to get paid from this site nope won’t happen! So final they took a deposit of 500 dollars from my account which when I looked at my credit card statement they tried for 150 so why would it be 500 so needless to say we didn’t eat well at the horse show until we got our deposit back to go home not sure if I will use one of these booking sites again and these people they have hired at these hotels need some manners or go back where you came from ! They want to come to Canada but they want to act and change it to be like there country! Then don’t come he if you don’t want to act like a Canadian

7 agosto 2026
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Risposta di Hotels.com

Hi Randy,

Thank you for sharing your feedback. We understand your concerns about the check-in process and related charges.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Valutata 3 stelle su 5

I find your system can be very glitchie…

I find your system can be very glitchie when booking...when looking between places and booking...and if you want to change or adds dates...not easy

16 maggio 2026
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Risposta di Hotels.com

Hi Christopher,

Thank you for sharing your feedback. We understand your concerns about the booking process and updating your reservation.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

Valutata 2 stelle su 5

Storage Unit Converted to Hotel room

Even though the rating for Hotel seemed fine, for some reason, we got a room that felt and was a glorfied closet. Clean and neat though. The bed was a murphy bed but your typical hotel bed, I guess when room required for storage, the bed could be lifted. The TV converter was not working and only after a bit of prodding that situation was better. This room should never have been used for a hotel room, and as we booked way in advance, should only be used say someone understood what they were getting. We did complain at front desk, however no rooms available and we were lucky enough to get the storage room. First expereicne with Hotel.com not good. Price was same as other hotel rooms around 375 per night, location was good

5 settembre 2026
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Risposta di Hotels.com

Hi Nick,

Thanks for sharing your feedback. Your room setup and the TV issue are not the experience we want for customers booking through us. Feedback like this helps us take a closer look at what happened.

Please contact us through our Help Center at ca.hotels.com/helpcenter, so our team can review this further.

Thanks,
Hotels.com Customer Support Team

Valutata 2 stelle su 5

Bâtiment déchu

On y va parce que c’est moins cher et pour dormir seulement! Les lits sont propres et confortables . Pour le reste, c’est désolant.

12 settembre 2026
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Risposta di Hotels.com

Merci de nous avoir fait part de votre expérience. Nous souhaitons que les voyageurs aient pleinement confiance en la qualité et l’exactitude des réservations effectuées via Hotels.com Veuillez nous contacter sur ca.hotels.com/helpcenter afin que nous puissions mieux comprendre ce qui s’est passé et examiner les détails.

Valutata 2 stelle su 5

Your confirmation sheets to print from…

Your confirmation sheets to print from the email is too long. See the "Booking.com" one, it's much better and short.

8 settembre 2026
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Risposta di Hotels.com

Hi Mario,

Thank you for sharing your feedback. We understand your concern about the length of the booking confirmation sent by email.

Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can note your feedback about the confirmation format.

Thanks,
Hotels.com Customer Support Team

Valutata 3 stelle su 5

The hotel was dirty room and the pool…

The hotel was dirty room and the pool was disgusting. Breakfast was not good. Overall bad experience. Sad to pay that much for a night in such a low grade hotel.

13 settembre 2026
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Risposta di Hotels.com

Hi Crystal,

Thank you for sharing your feedback. We understand your concerns about the overall quality and value of your stay.

Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.

Thanks,
Hotels.com Customer Support Team

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