Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Leggi di più
L'azienda ha risposto

Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Leggi di più
L'azienda ha risposto
We arrived in the early afternoon and attempted to check in, but unfortunately our suite was not ready. Around 3:00 p.m., we were given our room; however, when we checked it, I was not satisfied as... Leggi di più
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Leggi di più
Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Leggi di più
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
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It was seamless, and the hotel was amazing. Staff didn't treat us any differently even though we booked through a 3rd party site.
I booked and paid on line with my visa/debit card when I got to the hotel they want to put a damage deposit on my credit card I said no it is full just bought parts for my business! They said run it anyway so it came back declined! So now they won’t let me stay without a credit card! I said when I paid on line there was no mention of a credit card upon checking in! The clerk said ask for your money back from the hotels.com I already know this isn’t going to happen cause I made a mistake on another site and I was stuck with it ! I said won’t happen told them to give me the money back there going to get paid from this site nope won’t happen! So final they took a deposit of 500 dollars from my account which when I looked at my credit card statement they tried for 150 so why would it be 500 so needless to say we didn’t eat well at the horse show until we got our deposit back to go home not sure if I will use one of these booking sites again and these people they have hired at these hotels need some manners or go back where you came from ! They want to come to Canada but they want to act and change it to be like there country! Then don’t come he if you don’t want to act like a Canadian

Risposta di Hotels.com
Room was clean and roomy. Great location to casino and mall. Dropped a chunk of money in both of those places!
Booking with hotel.com was easy from starting my search until checking out. I would definitely recommend.
Excellent facilities, grand cuisine, Super friendly staff, pleasant Nature surroundings
I find your system can be very glitchie when booking...when looking between places and booking...and if you want to change or adds dates...not easy

Risposta di Hotels.com
The choice of hotels, the price range , location etc., made it easy to decide on one that suits me in every way!
Even though the rating for Hotel seemed fine, for some reason, we got a room that felt and was a glorfied closet. Clean and neat though. The bed was a murphy bed but your typical hotel bed, I guess when room required for storage, the bed could be lifted. The TV converter was not working and only after a bit of prodding that situation was better. This room should never have been used for a hotel room, and as we booked way in advance, should only be used say someone understood what they were getting. We did complain at front desk, however no rooms available and we were lucky enough to get the storage room. First expereicne with Hotel.com not good. Price was same as other hotel rooms around 375 per night, location was good

Risposta di Hotels.com
The app is so easy to use. Hotels.com always seems to find the best hotels for the best prices. I’ve never used Trivago and never will.
On y va parce que c’est moins cher et pour dormir seulement! Les lits sont propres et confortables . Pour le reste, c’est désolant.

Risposta di Hotels.com
Your confirmation sheets to print from the email is too long. See the "Booking.com" one, it's much better and short.

Risposta di Hotels.com
I have been with Hotel.com for so many years. Their booking process are very smothered I never have any problems with the company.
It's a straight forward booking process which is important to me because I'm not very technical.
The hotel was dirty room and the pool was disgusting. Breakfast was not good. Overall bad experience. Sad to pay that much for a night in such a low grade hotel.

Risposta di Hotels.com
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