Hotel was dirty, hotel staff were extremely rude and obviously racist. Bed bugs in multiple rooms. Ended up changing hotels in middle of night due to trying 3 different rooms all infested with bedbugs... Leggi di più
L'azienda ha risposto
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We arrived in the early afternoon and attempted to check in, but unfortunately our suite was not ready. Around 3:00 p.m., we were given our room; however, when we checked it, I was not satisfied as... Leggi di più
This app makes it easy to find the best, most suitable accommodations when planning a trip. We used it before and during our vacation and were happy with the selections. It’s a quick way to see all of... Leggi di più
Booking on Expedia and Hotels.com has always been 100% reliable. Never had a problem with the booking go missing, the price wrong, or any other problems. Pretty much never book with any other site... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
With Hotels.com, it’s all in the name. Choose from hundreds of thousands of hotels and earn rewards on all of them for every trip. We make it easy to find the right stay, wherever you’re headed. We help travellers book hotels with confidence. Through instant discounts, comparison tools, 24/7 customer service and flexible options, it is easy to find the right hotel for every trip. From earning rewards for your future trips on eligible stays to unlocking Member Prices for instant discounts, we’re here to make booking feel simpler, more valuable and help you save time choosing the right stay. We’ve built Hotels.com to help travellers spend less time comparing endless choices and more time feeling good about the stay they book. With upfront pricing, helpful hotel comparison tools and flexible options when you need them, we make it easier to book with confidence and get more out of every trip. *Subject to Hotels.com Rewards terms and conditions, as explained at www.Hotels.com. Taxes and fees apply to the free night.
Informazioni di contatto
410 Adelaide St W, Suite 610, M5V 1S8, Toronto, Ontario, Canada
- https://www.hotels.com/lp/b/getintouch
- ca.hotels.com
4,0
Molto buono
175 recensioni
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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di Hotels.com
Merci de nous avoir signalé ce problème. Nous sommes désolés d’apprendre que vous avez rencontré ces difficultés et notre équipe s’efforce d’y remédier. Si vous avez encore besoin d’aide, vous pouvez nous contacter sur ca.hotels.com/helpcenter
We like the room overall
We like the room overall, but we noticed a few issues. The water pressure to both the sink and bathtub quite weak. The bathroom door does not lock properly. Could you let us know if there are issues to other room? We were wondering if this room given to us because it was a discount price?
14 settembre 2026
Risposta di Hotels.com
Hi Kim,
Thank you for sharing your feedback. We understand your concerns about your stay experience.
Please reach out to us via our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Very friendly and helpful staff .Rooms…
Very friendly and helpful staff .Rooms were clean and comfortable and quiet.All around great experience.
12 settembre 2026
There’s a good selection of properties
There’s a good selection of properties, with good prices and the booking process is quick and easy.
31 agosto 2026
I was pissed off when i found the price…
I was pissed off when i found the price of the hotel was 60.$$ less that i reserve on hotel .com
26 agosto 2026
Risposta di Hotels.com
Hi Paul,
Thank you for sharing your feedback. It sounds like there were concerns about the hotel price, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team.
Easy booking
Easy booking, the website is easy to navigate and I like that there is an option to pay at the hotel.
11 settembre 2026
I book my hotel for 87 dollars a night…
I book my hotel for 87 dollars a night when i got my invoice it was over $500 , i call and they was spouse to take off $120 and when i checked my credit card it was only $60 taken off. Not good enough.
12 agosto 2026
Risposta di Hotels.com
Hi Maxine,
Thank you for sharing your feedback. It sounds like there were issues with the booking total, and this was clearly not the experience you expected.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
luv accumulating points and free…
luv accumulating points and free nights....they are very customer satisfaction.....appeciate everhting they did for me.....
16 settembre 2026
I had book the wrong date and it was…
I had book the wrong date and it was very complicaded to change it. I had to rebook the good date and i've not be repaid for now ...
10 agosto 2026
Risposta di Hotels.com
Hi Olivier,
Thank you for sharing your feedback. We understand your concerns about the booking date change and refund experience.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can assist you further.
Thanks,
Hotels.com Customer Support Team
Staff was wonderful
Staff was wonderful, we had a nice stay with exceptional Mountain View.
5 settembre 2026
Risposta di Hotels.com
Hello,
Thank you for sharing your feedback. We’re glad to hear you had a nice stay and enjoyed the wonderful staff and exceptional mountain view. It’s great to know your experience left such a positive impression.
Thanks,
Hotels.com Customer Support Team
Excellent in every way
Excellent in every way! Clean and nicely decorated! I will stay here again!
9 agosto 2026
Risposta di Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad to hear everything was excellent and that you found the property clean and nicely decorated. It’s wonderful to know you would stay again at the property.
Thanks,
Hotels.com Customer Support Team
Easy access to hotel rooms but have…
Easy access to hotel rooms but have found that some hotels offer better rates than being advertised on the website.
4 agosto 2026
Risposta di Hotels.com
Hi Malcolm,
Thank you for sharing your feedback. We’re glad to hear you found it easy to access hotel room options. We understand your concern regarding rate differences between the website and some hotels.
Thanks,
Hotels.com Customer Support Team
It’s very easy to research places to…
It’s very easy to research places to stay and once you’ve decided, easy to do book your stay.
15 settembre 2026
Risposta di Hotels.com
Hi Shelley,
Thank you for sharing your feedback. We’re glad to hear it was easy to research places to stay and book once you made your decision. It’s great to know the process worked smoothly for you.
Thanks,
Hotels.com Customer Support Team
Risposta di Hotels.com
Merci de nous avoir fait part de vos impressions. Nous sommes ravis de l’apprendre et nous apprécions cette opportunité de continuer à améliorer Hotels.com.
Risposta di Hotels.com
Hi Ruena,
Thank you for sharing your feedback. We’re glad to hear everything was awesome. It’s wonderful to know you had such a positive experience.
Thanks,
Hotels.com Customer Support Team
Smooth no issues and the room is nice…
Smooth no issues and the room is nice and clean
15 settembre 2026
Risposta di Hotels.com
Hi John,
Thank you for sharing your feedback. We’re glad to hear your experience was smooth, with no issues, and that the room was nice and clean. It’s great to know everything met your expectations.
Thanks,
Hotels.com Customer Support Team
Hope you don’t have to modify!
I tried modifying my stay from 2 nights to 1 and they cannot help. They say I have to cancel and then try and rebook the one day. But no guarantees they can get my one night back.
15 settembre 2026
Risposta di Hotels.com
Hi Mike,
Thank you for sharing your feedback. We understand your concerns regarding being unable to change your stay from two nights to one and being advised to cancel and rebook without any guarantee. We’re sorry this did not meet your expectations.
Please contact us through our Help Center at ca.hotels.com/helpcenter so our team can review this further.
Thanks,
Hotels.com Customer Support Team
My company was awesome
12 settembre 2026
Risposta di Hotels.com
Hello,
Thank you for sharing your feedback. We’re glad to hear your experience was awesome. It’s great to know your stay left a positive impression.
Thanks,
Hotels.com Customer Support Team
The staff was nice and helpful
The staff was nice and helpful. The beds were comfortable and the breakfast delicious even though it was not included in the price, but very affordable.
22 agosto 2026
Risposta di Hotels.com
Hi Louise,
Thank you for sharing your feedback. We’re glad to hear you found the staff nice and helpful, the beds comfortable, and the breakfast delicious and affordable. It’s great to know these parts of your stay left a positive impression.
Thanks,
Hotels.com Customer Support Team
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