It was good because they sorted everything for you. However it did take a long time to get a new instructor after the first one could no longer do lessons. Also they didn’t give the new instructor the... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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After being matched with an instructor, Seb Abbasi, lessons were arranged quickly and with ease. I was provided by plenty of extra resources by Seb and I was able to pass first time after only 9 les... Leggi di più
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I found Lee Moore through BookInstructor.co.uk and had 10 hours of driving lessons with him. I passed my driving test first time. Lee was very patient, calm, professional and supportive throu... Leggi di più
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Rubia is a very relaxed and complementary instructor. I think highlighting where I was doing well really helped me learn which is better than other instructors I have had who often say something along... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
We make it easier for learner drivers to find available driving instructors in their local area. Book lessons using our booking system and save the hassle of sending out enquiries to fully booked driving instructors.
Informazioni di contatto
Adamson House, M20 2YY, Didsbury, Manchester, Regno Unito
- admin@bookinstructor.co.uk
- bookinstructor.co.uk
4,4
Eccellente
2K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Excellent instruction - Adiel Khan
Adiel is an excellent driving instructor and a natural educator. He is well-humoured, patient, and knowledgeable. He offers clear instruction, thoughtful and valuable feedback. He developed my driving not only to reach the standards needed to pass my test, but to hopefully be a safe and competent driver going forwards.
I feel that his calm manner helped to build my confidence and gave me the 'toolbox' needed to go into my test with the ability to show off my abilities and impress the examiner.
I am genuinely grateful that I found Adiel, and would wholeheartedly recommend him to anyone learning to drive.
1 luglio 2026
Non scritta su invito
Risposta di Book Instructor
Hi Matt,
Thank you for your 5-star review!
We really appreciate your feedback and will pass your kind comments on to your instructor.
Warm regards,
Book Instructor
Based on today’s experience with Sarah
Based on today’s experience with Sarah.
Really helpful with communicating back and forth in resolving my query.
Thankyou
1 luglio 2026
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Risposta di Book Instructor
Hi,
Thank you for your 5-star review.
We really appreciate your feedback and are delighted to hear about your positive experience. We will be sure to pass your comments on to Sarah.
Warm regards,
Book Instructor
Fancy getting ripped off? These are the guys for you.
I paid £578 to this lot for them to get my son a driving test sooner. It took my son 3 goes to pass his theory before we could book his practical test, since when the law has been changed so that you have to book your own test.
When I asked for a refund because they could not fulfil the service that I have paid for, they have offered me £62, the cost of booking the test itself, keeping the other £500+ and making up some rubbish about this covering admin, VAT and finding an instructor - what they actually did is send me a few and get me to contact them directly.
They're a disgrace and rip off merchants.
Keep your money, find an instructor yourself and don't line their greedy and presumably deep pockets.
30 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Matthew,
The booking that you made for your son included two services. The first is to allocate a suitable instructor and the second is to book a practical test.
The first service was completed when your son's instructor was allocated and you are right that this part of the service is non-refundable once it has been completed. Our terms and conditions are viewable on our website and should be read prior to booking so that they are understood and you are happy to continue with the booking.
We have only allocated one instructor for your son and whilst we do provide their number, the instructor should contact you first to arrange the lesson start date.
Unfortunately, due to changes with the DVSA we are no longer able to book or amend practical tests so you have been refunded for the test fee and we have sent you an invite to our new service which enables you to swap your son's test with another pupil.
We do ensure that costs and services are clear prior to booking and we are upfront about what we can and can't do for a pupil.
Should you like to discuss this any further, please don't hesitate to get back in touch via email.
Kind Regards
Book Instructor
got a new driving instructor jeremy…
got a new driving instructor jeremy mitchell hes patient and explains things thoroughly
1 luglio 2026
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Risposta di Book Instructor
Hi Katy,
Thank you for taking the time to leave a review.
We really appreciate the great feedback about Jeremy and we're thrilled you're enjoying lessons with him.
Kind Regards
Book Instructor
I was linked to the best instructor who…
I was linked to the best instructor who took his time explaining things perfectly.
24 giugno 2026
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Risposta di Book Instructor
Hi Bright,
Thank you for taking the time to leave us a 5* review.
We're thrilled you had a great experience with your instructor and we'll pass your feedback on.
Kind Regards
Book Instructor
My instructor was Seb Abbasi
My instructor was Seb Abbasi, and honestly he helped me so much. He gave me great advice and tips that have really stuck with me and haven’t forgotten for parking and driving on the roads. I also passed first time which was amazing! He is so kind and didn’t make me nervous or uncertain towards the lessons. He’s also very honest and saw that I wouldn’t have needed as many lessons as I had some driving practice prior to the lessons with him and immediately said to do fewer ones instead of all of them (for more money when I didn’t need it). 100% recommend, he’s an amazing instructor!
5 giugno 2026
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Risposta di Book Instructor
Hi Malaika,
Thank you for your 5-star review.
We really appreciate your feedback and will be sure to pass your kind words on to your instructor. We are delighted to hear that you passed your driving test and wish you all the best for your future driving.
Warm regards,
Book Instructor
Shocking company that did nothing to help
Absolutely shocking from start to finish. I asked in the very first call if there were instructors in our area which the woman on the phone went away and came back to the phone saying yes there was instructors not even just one instructor. 1st of May paid the £40 deposit which we were asked for. No mention of the other £140 had to be paid before anything was done. 3 emails and a final email for the rest of the deposit. I had to continually contact the company for updates myself. No instructor could be found at the initial hourly rate. You asked to increase the hourly rate which we did straight away and changed the start date. Now 25 th June and still no instructor found. Asking again to increase the hourly rate and choose a later date. I have now asked for a full refund. Personally I think I could have done better myself and with less stress to a new young driver. Let’s see how long the refund takes and if I need to chase that up myself too. As others have stated in the multiple negative feedback comments it seems to be a con or almost a scam to get people’s money and hold onto it doing nothing
I agreed to everything you suggested. Increasing the hourly rate for the driving instructor and putting his start date back for even longer. This still doesn’t explain why I as a paying customer should have to chase a response to any kind of question or comment
25 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Rhona,
Thank you for taking the time to leave your feedback.
We are sorry to hear that you feel disappointed with your experience and we understand your frustration with the time taken to allocate an instructor.
We would like to reassure you that we are not a scam. We are a genuine driving lesson booking service that works with DVSA-approved instructors to help learners find available tuition. Instructor availability can change regularly, and while we use the information provided by instructors at the time of booking, occasionally availability can change, which can result in delays.
When a booking is made, we allow up to 14 days to allocate an instructor. If an instructor has not been allocated within this timeframe, our Terms and Conditions confirm that a refund can be requested. This is in place to ensure customers are protected if we are unable to fulfil the booking.
In this case, we continued working to find a suitable instructor, including exploring different availability, start dates and hourly rates to try and help secure lessons. We understand that this was not the outcome you were hoping for, and we apologise for the inconvenience caused.
We have now processed your refund request and will ensure this is handled as quickly as possible.
We wish the learner the very best with their driving journey.
Kind regards,
Book Instructor Team
Simon is very patient and…
Simon Ashley is very patient and knowledgeable. He’s super friendly and makes you feel comfortable.
He’s always on time never lets you down and his rates are very reasonable.
Overall I would highly recommend Simon as an instructor because my daughter passed first time and he was very encouraging along the way. He’s a great teacher
1 giugno 2026
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Risposta di Book Instructor
Hi Samantha,
Thank you for your 5-star review.
We really appreciate your feedback and will pass your kind comments on to your instructor.
Warm regards,
Book Instructor
I just had a call with one of there…
I just had a call with one of there colleagues named Tina was very helpful and now have booked an instructor
22 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Sunny,
Thank you for your review.
We appreciate your feedback and will ensure that it is passed on to the relevant team.
Warm regards,
Book Instructor
Fast response l am grateful .customer…
Fast response l am grateful .customer service is top notch
18 giugno 2026
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Risposta di Book Instructor
Hi Caroline,
Thank you for your 5-star review.
We really appreciate your feedback and are delighted to hear about your positive experience.
Thank you for taking the time to share your thoughts with us.
Warm regards,
Book Instructor
great customer services.
great customer services.
Really helpful staff, easy communication.
17 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Ahmad,
Thank you for your 5-star review.
We really appreciate your feedback and are delighted to hear about your experience.
Warm regards,
Book Instructor
Risposta di Book Instructor
Hi,
Thank you for your 5-star review.
We really appreciate your feedback and are delighted to hear about your positive experience. We will be sure to pass your comments on to the team.
Warm regards,
Book Instructor
Thank you for the information Tina you…
Thank you for the information Tina you really helped me with all the questions I had about book an instructor.
16 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Ginny,
Thank you for your 5* review.
We appreciate your feedback and are glad we could help.
Warm regards,
Book Instructor
I had a great experience with bookinstructor
I had a great experience with BookInstructor. Communication was excellent throughout the whole process, and they always replied quickly to any questions I had. The booking system and tools were easy to use, and they were really fast when it came to arranging retests and finding cancellation slots.
Most importantly, they paired me with a great driving instructor who was professional, patient, and helped build my confidence behind the wheel. I’d definitely recommend BookInstructor to anyone looking to get on the road as quickly and smoothly as possible.
23 maggio 2026
Non scritta su invito
Risposta di Book Instructor
Hi Oliver,
Thank you for your 5-star review.
We really appreciate your feedback and will make sure it is passed on to the team.
We are very happy we could help, and we wish you all the best with your driving journey.
Warm regards,
Book Instructor
lessons start in August
I was finding it hard to get an instructor until I found this company and haven learning difficulties i was getting very stressed and ready to give up but I put my hope in them it took in couple of weeks but then I got an instructor thank you for your help
15 maggio 2026
Non scritta su invito
Risposta di Book Instructor
Hi Donna,
Thank you for your 5-star review. We really appreciate your feedback and are delighted to hear that we could help.
We wish you all the best with your driving journey.
Warm regards,
Book Instructor
Sarah M is the Best Customer Service…
Sarah M is the Best Customer Service advisor in the Driving industry. She’s compassionate, professional and patient.
21 agosto 2025
Non scritta su invito
Risposta di Book Instructor
Hi Wandile,
Thank you for your kind review, we really appreciate it!
Kind Regards
Book Instructor
Very poor and would not recommend
Very poor and would not recommend. confirmed availability on 1st June for some lessons and to have the instructor to take to a test, took Deposit immediately. 8th June confirm no instructors available giving 3 options, cancel/postpone test, Refund or Offer to pay an addition £5PH to try and find an instructor. Total scam, try to extort further money out of you and take your money hold it for 14 days. lets see if they actually refund my Deposit. Very poor response given to this review, you offer a service which you take payment upfront but don’t provide the service and then hold the customer’s money for nearly a month, the fact you waited 8 days into a short period of 19 days is exactly why you tried to extort additional money out of your customer which is very poor customer service and bordering on scamming customers. My rating of 1 star is fully justified and customers beware.
8 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Response to updated review:
Hi Charlie,
Thank you for providing your details. You made your booking with us on the 31st May and received a full refund on the 8th May.
We require a small period of time to work on your booking which is either 14 days for a standard booking or less if a test is approaching.
If we are unable to allocate an instructor we offer a money back guarantee.
The email you received offered you a full refund along with two options (increase the hourly rate or postpone your test) to help with allocating an instructor. The only reason we offer these options are to help our customers with their upcoming tests. As you selected a full refund, this was processed immediately.
If you would like to discuss your booking, please contact us at admin@bookinstructor.co.uk
Kind Regards
Book Instructor
Hi Charlie,
I have requested further information from you via TrustPilot so that I can view your booking.
It sounds like you have booked with us on a 'short notice test' and as we were unable to arrange an instructor within the 8 days, you received an email outlining the ways that we could proceed with your booking to try and get you to your test.
Without viewing your account, I can not confirm the terms of your booking but short notice bookings have a shorter waiting period than our standard 14 days term.
The options you received are not a scam nor are we trying to extort money from you.
There is no obligation to accept the additional £5 per hour rate. We offer this as a last attempt to get an instructor in place and we don't make any profit from this - the additional payment will be made to your instructor.
You will see in the email you received that we also offer a full refund if cancelling your test or increasing the rate isn't suitable. If you have responded to us and asked for a refund, this will be with you within 5-10 working days.
I hope once you receive your refund, you will reconsider your 1 star review as it seems unfair given that we have done everything possible to try and help.
Kind Regards
Book Instructor
Risposta di Book Instructor
Hi Maria,
Thank you for your 5* review.
We appreciate your feedback and are glad we could help.
Warm regards,
Book Instructor
Tina is very calm and her communication…
Tina is very calm and her communication level is 100%. She takes her time to listen and explain things. Very good worker
5 giugno 2026
Non scritta su invito
Risposta di Book Instructor
Hi Oluwadamilare,
Thank you for your 5-star review.
We really appreciate your feedback and are delighted that we could help. We will be sure to pass your comments on to the team.
Warm regards,
Book Instructor
Expensive but successful
Quite expensive but got me a driving instructor within the timeframe I required which I was finding challenging otherwise. My experience once with my driving instructor, Tracy Connor was perfect! She was very helpful and patient and got me in perfect condition to pass, I would recommend her to anyone in the area!
1 gennaio 2026
Non scritta su invito
Risposta di Book Instructor
Hi Callum,
Thank you for your 5-star review.
We really appreciate your feedback and will be sure to pass on your comments to the instructor.
Kind regards,
Book Instructor
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