Birchwood Motors Recensioni 

195
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

Sam and the whole team were friendly and helpful. The process from viewing to testing and buying the car was smooth. Excellent communication and transparency.

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

195 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,8

Tutte le recensioni

(195)

72 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service from both Alex and…

Great service from both Alex and Morgan! Had a small issue with the car which was sorted within 24 Hours, very professional and easy to contact after purchase! Would recommend Birchwood Motors.

9 aprile 2024
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Risposta di Birchwood Motors

Hi Nick,

Thanks a lot for the kind words, glad we could make your car buying experience a good one!

All the best,

Birchwood Motors LTD.

Valutata 5 stelle su 5

Highly recommend this company

Highly recommend this company. Alex was a great help made purchasing our car a doddle no hassle from start to finish, very happy with their customer service and approach.

6 aprile 2024
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Risposta di Birchwood Motors

Hi Neil,

Very much appreciated the kind words, glad you guys are both happy!

All the best,

Alex

Valutata 5 stelle su 5

Amazing experience with the whole…

Amazing experience with the whole Birchwood team! Got just the car I was looking for at an amazing price. Also offer part exchange which was a massive help.

29 marzo 2024
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Risposta di Birchwood Motors

Hi Jade,

Thanks a lot for the kind words, glad we could assist you.

Kind regards,

Birchwood Motors LTD

Valutata 5 stelle su 5

So straightforward

So straightforward - price for part exchange was given over the phone so I knew I would be able to afford the car I went to see, car ready and waiting and was exactly as described. Paperwork was accomplished swiftly and expertly, and we were able to drive the car away in a very short time.

26 marzo 2024
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Risposta di Birchwood Motors

Hi Janet,

Glad to hear you were pleased with your experience with us, enjoy the car!

All the best,

Alex

Valutata 5 stelle su 5

Great dealership!

We had an exceptional experience buying a car from Birchwood Motors. Alex's friendliness and helpfulness from start to finish made the process a breeze. They provided us with temporary insurance and tax road, which was a big help. Alex, keep up the outstanding work because you're doing it right!
We haven't detected any issues with the car so far, but we plan to take it to our mechanic for a checkup soon. 
We would unhesitatingly recommend Birchwood Motors to anyone looking for a car. 

23 marzo 2024
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Risposta di Birchwood Motors

Hi Nicolae,

Glad I could make your buying experience a smooth process, Glad you are enjoying the car!

All the best,

Alex

Valutata 5 stelle su 5

Amazing prices, Fab staff

From the moment I walk through the door at Birchwood Motors Cardiff, I was made to feel welcome. The whole experience was so smooth and the handover was faultless and made so easy.

23 marzo 2024
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Risposta di Birchwood Motors

Thanks a lot Janine, glad we made you feel so welcome.

All the best!
Birchwood Motors.

Valutata 5 stelle su 5

Focus T Ecoboost ST-3 Estate

The guys were superb, very professional, trustworthy and they knew what they were talking about. I would definitely buy from them again.

23 marzo 2024
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Risposta di Birchwood Motors

Hi Anna,

Thankyou for the kind words.

Regards,
Birchwood Motors.

Valutata 5 stelle su 5

Nothing was a problem ..Very simple…

Nothing was a problem ..Very simple process ..Very professional during & after the sale..Everything explained ..Should be proud of this company ..From start to finish ,excellent .

23 marzo 2024
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Risposta di Birchwood Motors

Thanks a lot James, glad you are enjoying your new car!

All the best,
Birchwood Motors

Valutata 5 stelle su 5

Hello

Hello, after looking for a Kia Sorento locally to me with no joy I started to look further afield and after spotting one at Birchwood Motors Cardiff which grabbed my attention I spoke to Alex and arranged I would get train down to view it potentially to buy it . Alex collected me from station back to the car , thankfully it was as described and I was really pleased. All the staff there are young but nice people to deal with and would highly recommend this Car Sales thank you Alex and the team, regards Keith

22 febbraio 2024
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Risposta di Birchwood Motors

Thank you for that great review Keith, enjoy the car.
All the best, Alex

Valutata 5 stelle su 5

Highly recommended

Have just bought a van from Birchwood Motors. Alex was most helpful from start to finish. Would happily recommend to others.

5 marzo 2024
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Risposta di Birchwood Motors

Very glad to hear you are happy with your Van, appreciate the kind words. Means a lot.

All the best,

Alex

Valutata 5 stelle su 5

Lovely car garage

Lovely car garage. Didn’t feel pressured into buying any thing cars are well looked after, really enjoying my new car from them 👍

26 gennaio 2024
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Risposta di Birchwood Motors

Thankyou for the review Gemma,

Glad to hear your enjoying your new car.

All the best,

Birchwood Motors.

Valutata 5 stelle su 5

Birchwood Motors

The guys were very pleasant & especially very helpful sorting out any issues I had transfering a private number from 1 vehicle to another

17 febbraio 2024
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Risposta di Birchwood Motors

Hi Paul,

Glad we could assist you.

Kind Regards,

Birchwood Motors.

Valutata 5 stelle su 5

Great dealership!

Very friendly staff, not pushy about the sale and offer a genuine standard of service you'd look for. The cars there seem well looked after, good history, always clean, and good finance options available.

24 febbraio 2024
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Risposta di Birchwood Motors

Appreciate the kind words Ryan,

All the best,

Birchwood Motors.

Valutata 5 stelle su 5

Great car , great service.

Me and my wife were so pleased with the care and professionalism alex showed to us all throughout us test driving the vehicles we were interested in with no hard sale pitch and no hassle . We are very happy with our lovely new car.

24 febbraio 2024
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Risposta di Birchwood Motors

Thankyou Mike, means a lot.

Glad to hear how happy you are with the car.

Kind Regards,

Alex

Valutata 5 stelle su 5

Alex was super helpful and kind…

Alex was super helpful and kind assisting me to part ex my vehicle and purchase my new Captur. Outstanding customer service from start to finish. Keep doing what you're doing Alex as you're doing it right.

17 febbraio 2024
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Risposta di Birchwood Motors

Thankyou for the review Caryss, glad you are happy with the car!

All the best, Alex.

Valutata 5 stelle su 5

Purchased a car from here.service was…

Purchased a car from here.service was absolutely amazing.had an issue with vehicle spoke with Alex and it's was sorted straight away with no hassle.couldnt be happier.will definitely be highly recommending them to everyone
Brilliant service
Thanks alex

9 febbraio 2024
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Risposta di Birchwood Motors

Thank you for that kind review, enjoy your new vehicle. All the best, Birchwood Motors

Valutata 5 stelle su 5

Great customer experience

Had a wonderful experience with Alex who was patient and helpful in assisting me and answering all my questions as well as getting me my dream car swiftly.I'm glad I chose Birchwood Motors.thank you

5 febbraio 2024
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Risposta di Birchwood Motors

Thank you for that kind review! All the best, Alex

Valutata 5 stelle su 5

Excellent Service and Car

Accurately marketed car, very attentive staff - Alex was excellent - sorted me the finance deal I needed in the short time frame and was kept abreast of progress at each stage by Alex. Picked up from the train station in my new car, checked it over (very much as described on the advert) took it for a test drive, tax sorted quickly by the team, papers signed and I was on my way as a happy customer. Highly recommend.

26 gennaio 2024
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Risposta di Birchwood Motors

Thank you for the review Ross! I'm glad you had a great experience with us! All the best, Alex

Valutata 5 stelle su 5

Great customer service

I saw a very well presented Audi TT TFSI 2L Sport on AutoTrader, I made an email inquiry and was called back within a few hours. It was over a hundred miles away, so I requested a virtual tour of the car over WhatsApp, which Alex did straight away. I then put a deposit down and made arrangements to go and pick up the car out of hours. I was very grateful that they stayed open for me on a week night. The transaction was smooth and efficient. A few days later I discovered an issue with the center brake light, Alex offered the money for a replacement and fitting, and transferred it so that I wasn't out of pocket.

16 gennaio 2024
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Risposta di Birchwood Motors

Thank you for that lovely review James. I'm glad you are happy with you're new car. All the best, Alex

Valutata 5 stelle su 5

Easy and quick way to buy a car

Saw the on auto trader phoned and ordered without viewing as I live in Liverpool but Morgan sent me a WhatsApp walking around that was just as good once delivery day was arranged alls I had to do was wait...from phone call to delivery 6 days now thats what I call service thanks to every at Birchwood.

16 dicembre 2023
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Risposta di Birchwood Motors

Thank you for that lovely review Jason, I'm glad you are happy with you new car!
All the best,
Morgan

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