Birchwood Motors Recensioni 

195
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

Sam and the whole team were friendly and helpful. The process from viewing to testing and buying the car was smooth. Excellent communication and transparency.

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

195 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,8

Tutte le recensioni

(195)

71 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

No Sales pressure!

It was a pleasure to meet Alex when I purchased a Volvo XC70, it was a refreshing change not to be hassled by any sales people. I was given the keys to the car, allowed to look around the car in my own time without someone hovering over your shoulder and was told to take it for a test drive and take my time! Alex took the time to show me the service history and answer any questions I had about the car. Super happy with both the customer service and the car!

6 luglio 2024
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Risposta di Birchwood Motors

Hi Sam, Thank you for that kind review, I'm glad you didn't feel pressured. Enjoy the Car! All the best, Alex Birchwood Motors Ltd.

Valutata 5 stelle su 5

Mini Cooper

Bought a Mini from Alex, there was no pressure with the sale left us to make a decision but there to answer any queries. There was a problem with one of the trims but he sorted this out for us straight away. Very good service and definitely recommend.

20 giugno 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Nicola,

Thanks a lot for the lovely words, glad I could assist with helping you guys get the right car. Thanks a lot for recommending us.

All the best,

Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

Bought a lovely polo for my daughter

Bought a lovely polo for my daughter, from Alex at Birchwood Motors.
Service was friendly and professional.
Would recommend.

3 luglio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Gary,

Glad you were happy with our service, over the moon to hear your daughter is pleased with her new vehicle.

Thanks,

Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Just bought a lovely little car

Just bought a lovely little car from Birchwood motors. Alex was great to deal with, can just grab the keys and take time to look at the vehicles with no pressure at all. Cars are in great condition, prices are very competitive, i would definitely recommend to friends and family. Refreshing to have a car buying experience thats enjoyable.

24 giugno 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Peter,

Thanks a lot for the kind words, very much appreciated how pleased you are overall with your buying experience.

Thanks,

Alex
Birchwoood Motors Ltd

Valutata 5 stelle su 5

Bought a Audi Q5 from birchwood on…

Bought a Audi Q5 from birchwood on Sunday we welcomed by staff answered all my questions.. not pushy at all which is unknown in car sales thanks again absolutely love the car runs like a dream 👌

11 giugno 2024
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Risposta di Birchwood Motors

Hi Benjamin,

Extremely happy to hear we made you feel very welcomed, glad your enjoying your new Audi.

Thanks a lot,

Birchwood Motors Ltd

Valutata 5 stelle su 5

Audi SQ5 Purchase

Thanks to Alex for a great purchase experience alongside Morgan, the car was as described and both were supportive throughout the the whole process

25 maggio 2024
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Risposta di Birchwood Motors

Hi Chris,

Really pleased to hear that you are happy with the car, thanks for choosing Birchwood!

All the best,

Alex & Morgan
Birchwood Motors Ltd.

Valutata 5 stelle su 5

Start to finish of buying a car has…

Start to finish of buying a car has been amazing.. Everything was so hassle free to do and simple. Was all done within the day. Alex was friendly and professional. Highly recommend the company. Love my new car, thank you.

30 maggio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Sam,

I really appreciate the kind words, glad we made your experience a hassle free one. Please to hear how happy you are with the car.

Enjoy!

All the best,

Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

I recently bought a used Volvo from…

I recently bought a used Volvo from Birchwood Motors, and I couldn't be happier with the experience. Alex provided excellent service, ensuring the entire process was swift and seamless. They were knowledgeable, courteous, and genuinely committed to helping me find the perfect car. The vehicle was in great condition, just as described, and the buying process was straightforward and efficient. I highly recommend Birchwood Motors for anyone looking for a hassle-free car buying experience. Thank you for making my purchase so enjoyable!

24 maggio 2024
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Risposta di Birchwood Motors

Hi Pierre,

Thank you for that excellent review. We are pleased we were able to make your experience such an enjoyable one.
All the best with your new car!

Kind Regards,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5
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Risposta di Birchwood Motors

Hi Nick,

Thanks a lot, we take pride in our pricing and make sure we give the best possible service.

Kind regards,

Birchwood Motors Ltd.

Valutata 5 stelle su 5

Bought a great little car with the…

Bought a great little car with the team, it as in great condition and very much as advertised with no hard sell. Alex was extremely helpful and although there was a small mix up with regards the service plan, he was quick to recitify and ensure the car service was covered by them. A rare treat to work with such helpful and trustworthy car dealers.

10 maggio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Scott,

We really appreciate the kind words, glad we could sort out the service plan mix up.

Thanks a lot,

Alex
Birchwood Motors Ltd.

Valutata 4 stelle su 5

Very friendly people answered all my…

Very friendly people answered all my questions and the sale was quick and easy, very nice company !

17 maggio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Niamh,

Thanks a lot for the lovely review, glad we could meet your expectations.

Was lovely to meet you!

All the best,

Birchwood Motors Ltd.

Valutata 5 stelle su 5

The people were friendly and went out…

The people were friendly and went out of their way to answer all my questions about the car. The purchase was swift and didn't take much time at all.

6 maggio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Thanks a lot for the review Bobby, glad we could assist you with purchasing your car!

All the best,

Birchwood Motors Ltd

Valutata 5 stelle su 5

A credit to the motor trade

After chasing around the UK for a very specific spec of vehicle. I had been totally let down at two other dealers trying to sell me substandard damaged vehicles, then I come across what I had been searching for Birchwood.
I found Birchwood Motors a pleasure to do business with. I spoke to Alex, from start to finish. After a mid afternoon call Saturday we travelled down from Manchester to view and purchase the car the very next day. Alex even opened up early on a Sunday morning to accommodate me and the family as we needed to be back in Manchester for a mid afternoon appointment.
Can’t fault the service. Can’t fault the car. Over the moon with everything. Would recommend them to anyone.

7 aprile 2024
Non scritta su invito
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Risposta di Birchwood Motors

Dear Barclay,

I am so happy to hear we could assist you getting the right car and put a stop to your car search.

We always try and go the extra mile for our customers and we appreciate you expressing this in your review.

Lovely to meet you and the family!

All the best,

Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

Top notch.

Guys were great. Great communication and always happy to help. Travelling afar for a car can be tricky but this was fast and no hassle.

25 aprile 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Blair,

Very happy to hear you were satisfied with your purchase from us.
I'm glad to hear your journey all the way from Scotland and back was successful.

Birchwood Motors Ltd

Valutata 5 stelle su 5

Even faster than Amazon Prime!

I was very impressed with the excellent service I received from Birchwood Motors. I spoke to Alex and Morgan late in the day but nothing was too much trouble and amazingly, after purchasing a car at teatime on Monday, it was delivered to my door over 200 miles away by the following lunch time! This was such a relief as I am a carer and urgently needed a car to support my vulnerable clients.
A lovely company to deal with and I couldn't recommend them highly enough.

22 aprile 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Tamsin,

Very happy to hear how delighted you were with our service, you know who to call when you need a new car!

All the best,

Jeff Bezos
(Alex).

Valutata 5 stelle su 5

Really good communication and helpful…

Really good communication and helpful staff. Made the process of financing a car really stress free and car was sorted very fast only took a a few days for it to be delivered. Would definitely recommend.

19 aprile 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Toby,

Very happy to hear how smooth we made everything for you.

All the best,

Birchwood Motors Ltd.

Valutata 5 stelle su 5

Good deal. Good people. Good luck.

A good deal, helpful staff, go the extra mile - literally - and sorted out an admin glitch immediately. Highly recommend them and wish them care and wisdom to grow the business without getting too big and losing the personal touch.

1 marzo 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi John,

We really appreciate the kind words and wishes.

Kind regards,

Birchwood Motors Ltd.

Valutata 5 stelle su 5

Great experience in buying a car

These guys take the car buying experience into the 21st century. Forget all the stereotypes of used car salesmen. This was a great experience from beginning to end, very friendly, and no high pressure sales tactics. Would highly recommend to everyone.

14 aprile 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Andrew,

Glad we could meet your expectations and make your experience a great one.

All the best,

Birchwood Motors Ltd.

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