Birchwood Motors Recensioni 

194
•
TrustScore 5 su 5

4,8

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Valutata 5 stelle su 5

A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più

Valutata 5 stelle su 5

So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più

Valutata 5 stelle su 5

My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff

Valutata 5 stelle su 5

After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più

Dettagli dell'azienda

  1. Rivenditore di auto
  2. anche in
  3. Rivenditore di auto usate

Scritti dall'azienda

Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.


Informazioni di contatto

4,8

Eccellente

TrustScore 5 su 5

194 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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4,8

Tutte le recensioni

(194)

71 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Volvo XC 70

Great experience buying a Volvo from Morgan.
No issues, efficient and totally trustworthy. Brilliant.

30 agosto 2024
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Risposta di Birchwood Motors

Thank you for that excellent review. I’m glad you had a great experience with us and it was nice to meet you and your wife.

Many Thanks,
Morgan
Birchwood Motors

Valutata 5 stelle su 5

Would highly recommend buying a car from Birchwood Motors

Would highly recommend buying a car from Birchwood Motors. The staff/owners are so easy going, friendly and a real pleasure to deal with. Delighted with my purchase and the fair price I received for my car as part exchange. Great customer service and wouldn’t hesitate to use them in the future and recommend to others. Good luck with the move to the new premises.

30 agosto 2024
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Risposta di Birchwood Motors

Hi Jon,

We are over the moon to hear how delighted you are with your recent purchase. We really appreciate you choosing Birchwood for your new car.

All the best,
Birchwood Motors Ltd

Valutata 5 stelle su 5

friendly

a friendly service and a great little motor, thanks Alex!

27 agosto 2024
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Risposta di Birchwood Motors

Thanks for your review! Pleased to hear you are enjoying the car.

Thanks a lot!

Kind regards,
Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

Outstanding service.

Absolutely brilliant service from beginning to end. Alex was very approachable and knowledgeable, and knew his stuff. The guys were very understanding when having to sort out a little payment hiccup on my bank’s side too.

Safe to say, I’ll be looking here first in the future.

30 agosto 2024
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Risposta di Birchwood Motors

Hi Lloyd,

We really appreciate this review, look forward to possibly seeing you again in the future!

Kind regards,

Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

Birchwood Motors

The Birchwood team are approachable, honest, straightforward, really helpful and sell great cars. Alex picked us up from the train station as we'd travelled up from Devon and he made the whole car buying experience pleasant and easy and we felt comfortable about the whole process.
The Volvo D2 drives lovely and was a great price.
Highly recommended business.

31 agosto 2024
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Risposta di Birchwood Motors

Hi Louise,

I am over the moon to hear how pleased you are with your new car, we really like to make the car buying experience straightforward as possible. As we all know buying a car can be stressful at times, we all really appreciate your kind words.

It was lovely meeting you both!

Thanks for choosing Birchwood.

All the best,
Alex
Birchwood Motors Ltd.

Valutata 5 stelle su 5

We dealt with Alex throughout our…

We dealt with Alex throughout our process, he was friendly and professional. Didn’t rush or push us into making a decision and was knowledgeable on the car. Rest of the team were polite and welcoming. Couldn’t recommend these guys enough, good prices and quality cars.
Cheers Guys!

30 agosto 2024
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Risposta di Birchwood Motors

Hi Zach,

Glad to hear we could make your buying process enjoyable, great to meet you and the family.

All the best,
Alex
Birchwood Motors Ltd

Valutata 1 stelle su 5

I was interested in a car but was unable to view online right away

I was interested in a car but was unable to view unless I request a video viewing. Only dealer i have come across that I was unable to view the car externally /internally right away

29 agosto 2024
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Risposta di Birchwood Motors

Hi Dave,

Unfortunately, it seems this review was meant for a different dealership as we would never decline a video call to allow a buyer to assess the condition of a vehicle. We also have no record of speaking with yourself. We would greatly appreciate it if you would remove this review.

Kind Regards,
Morgan Wilce - Director

Valutata 5 stelle su 5

Top customer care from this company

Top customer care from this company. Definately a 5 star service and a big thank you to Dean who went above and beyond to make sure everything ran smooth.
Would defiantly recommend!!!

29 agosto 2024
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Risposta di Birchwood Motors

Hi Manda,

Thanks a lot for the review, we really appreciate it.

Kind regards,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Easy PX and purchase, would recommend!

Alex was very helpful and very responsive to any queries I had. The px went through very easy and the car I purchased was exactly as described in the advert. Would definitely recommend buying a car here!

24 agosto 2024
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Risposta di Birchwood Motors

Hi Connor,

Glad to hear your pleased with your new car, thanks for recommending us.

All the best,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great experience

Great experience buying a car from them. Made a trip up from Hampshire. No pressure sale and very friendly to deal with. Always helpful and very professional. Would highly recommend.

26 agosto 2024
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Risposta di Birchwood Motors

Hi Robin,

Thanks a lot for the kind words, glad we made your trip worthwhile.

Thanks a lot,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great experience .

Great experience recently buying a car from this company. Morgan was very polite and friendly. I travelled up from Exmouth on the train and he gladly picked us up. Over the moon with my purchase. Great communication throughout all the transaction. Highly recommend. Thank you again Morgan . 👍 Dawn

1 agosto 2024
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Risposta di Birchwood Motors

Hi Dawn,
Thank you for that kind review.
I'm glad your experience with us was a pleasant one! Enjoy your car.
All the Best,
Morgan
Birchwood Motors

Valutata 5 stelle su 5

Great experience today with the guys at…

Great experience today with the guys at Birchwood Motors.
Alex was helpful, informative and provided a no pressure sale, it was so relaxed I forgot to ask for a discount!
All jokes aside the car we purchased was priced well and was completely as described over the phone.
Well worth the 7 hour round trip and would definitely use again.

Pete👍🏻

10 agosto 2024
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Risposta di Birchwood Motors

Hi Peter,

Glad your 7 hour trip was worthwhile, we always try to be as truthful as possible with our cars. Pleased to hear it was what you were expecting.

Thanks,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Great experience buying a car from this…

Great experience buying a car from this company. Alex was extremely helpful, stayed open late to accommodate me with no sales pressure. I felt he answered my questions honestly and very helpful on a follow up query. My car was delivered the next day & I love it!

9 luglio 2024
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Risposta di Birchwood Motors

Hello Jane,

Really pleased to hear your enjoying your car, thanks for choosing Birchwood.

Thanks,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Professional business

I had a really positive experience with Birchwood Motors. Alex was the salesman and he was great, very different to most dealerships I have been to. Usually you have the hard sell and it was actually quite relaxed. I suppose you do not have to hard sell when you have reasonable prices to begin with but *speak as you find* Birchwood Motors are top drawer and would recommend to anyone

4 agosto 2024
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Risposta di Birchwood Motors

Hi Alun,

I really appreciate the kind words, means a lot that we could make you feel very relaxed going ahead with the purchase of your new car.

Thanks,
Alex
Birchwood Motors Ltd

Valutata 5 stelle su 5

Excellent service quick and easy and…

Excellent service quick and easy and well happy with the car I would advise anyone to go there

26 luglio 2024
Non scritta su invito
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Risposta di Birchwood Motors

Hi Lee,

We very much appreciate you recommending us to everyone, glad you are pleased.

All the best,
Birchwood Motors Ltd

Valutata 5 stelle su 5

Mercedes C220

Super proffesional and friendly company to purchase my new car. I travelled all the way from Warwickshire based on their excellent reviews and wasn't disappointed when I arrived. Vehicle was as described and is running beautifully very happy with it. The guys even took the time to drop me off and pick me back up from somewhere local. Thanks very much chaps

16 luglio 2024
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Risposta di Birchwood Motors

Hi Adam,

I am delighted to receive such a lovely review, I'm glad we were able to provide you with quality service and a quality vehicle!

Kind Regards,
Morgan Wilce (Director)

Valutata 5 stelle su 5

Great customer service!!

Great customer service

20 luglio 2024
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Risposta di Birchwood Motors

Hi Laura,

Thank you for that kind review, I am pleased you were happy with the customer experience.

Enjoy the car!
All the best,
Morgan Wilce (Director)

Valutata 5 stelle su 5

Very good people to deal with

Very good people to deal with, helpful, polite and gave very good information about the car. Would recommend anyone to go there.

16 luglio 2024
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Risposta di Birchwood Motors

Hi Dave,

Thank you for the recommendation! Enjoy your new vehicle.

Kind Regards,
Morgan Wilce (Director)

Valutata 5 stelle su 5

No Sales pressure!

It was a pleasure to meet Alex when I purchased a Volvo XC70, it was a refreshing change not to be hassled by any sales people. I was given the keys to the car, allowed to look around the car in my own time without someone hovering over your shoulder and was told to take it for a test drive and take my time! Alex took the time to show me the service history and answer any questions I had about the car. Super happy with both the customer service and the car!

6 luglio 2024
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Risposta di Birchwood Motors

Hi Sam, Thank you for that kind review, I'm glad you didn't feel pressured. Enjoy the Car! All the best, Alex Birchwood Motors Ltd.

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