A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by... Leggi di più
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So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site... Leggi di più
My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget. The whole buying process was straightforward and professional, with no... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Birchwood Motors is an independent used car dealership based in Cardiff, South Wales. We offer a wide selection of quality used vehicles, with a focus on competitive pricing, thorough preparation and straightforward customer service. We understand that buying a car is a significant decision. Our aim is to make the process as simple, transparent and enjoyable as possible, whether you are purchasing your first car, upgrading your current vehicle or buying from further afield. Every vehicle is carefully selected and prepared through our dedicated Preparation and Aftersales Centre before being offered for sale. Our preparation process includes mechanical inspections, cosmetic preparation and quality-control checks, helping us ensure that each vehicle meets the standards our customers expect. Our experienced team can assist with part exchanges, vehicle finance and additional warranty options. We take the time to understand each customer’s requirements and explain the available options clearly, without unnecessary pressure. Finance is subject to status and terms and conditions. Our relationship with customers does not end when they drive away. Our dedicated aftersales team is available to provide ongoing support and help resolve any concerns that may arise after purchase. Customer feedback is extremely important to us. Every review helps us understand what we are doing well and where we can improve. We are proud of the reputation we have built, but we also recognise that maintaining trust requires consistent standards and a willingness to listen. Whether you visit us in person or purchase remotely, our goal is the same: to provide a reliable vehicle, excellent value and a level of service that gives you confidence in choosing Birchwood Motors.
Informazioni di contatto
The Filling Station, Penarth Road, CF11 8TW, Cardiff, Regno Unito
- 02921 202 902
- sales@birchwoodmotors.co.uk
- birchwoodmotors.co.uk
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Professional and helpful
Professional and helpful. Happy with the new (to me) car!
My experience was amazing getting my…
My experience was amazing getting my new car and selling my old one the process was very easy as the stuff are very kind and friendly never met anyone sweeter than the staff
Nice and easy
Nice and easy. Very comfortable and trusting service.
A reassuringly great experience
A transparent, honest, fast and totally customer-focussed, non-pushy and not-oleagenous experience. We’d been looking at the same car in various other second hand car dealerships and this one was by far the best experience. The price wasn’t the cheapest, but fair when the difference was explained. We also admire that this is a business started and owned by young people, employing young people all from the area and doing really well. Finally we totally applause their commitment to EVs: those emissions impact their future so we totally get it.
So glad I went to Birchwood Motors in…
So glad I went to Birchwood Motors in Cardiff it was so worth traveling 2 hours to get there. When arriving, the site looked very clean with some real decent cars,security fencing around the site which looked very secure, when I walked in the car I had put a deposit on the evening before was waiting for me in a little up garage on its own, wow it looked really good .
I was looking around it on my own undisturbed, I went in to the office to speak to Sam who greeted me with a friendly smile he gave me the keys and put the trade plates in and off we went on our test drive, the car didn't disappoint. I was happy with the car and purchased it there and then and drove it home within an hour.
What a gem of a place so glad I came across you, I looked at other cars at some places where if I hadn't of put a deposit down I would of just turned round .
I would certainly recommend Birchwood they are truthful and honest .
Love my new car!
I was feeling pretty anxious and overwhelmed about buying a new car, but the team at Birchwood Motors made the whole experience so much easier. They were knowledgeable, friendly, and had a great selection of cars, which helped me feel much more relaxed and confident about my decision.
The car I bought was exactly what I was looking for, and the service I received throughout was excellent. I’m really pleased with my new car and would definitely recommend Birchwood Motors to anyone looking for a great car-buying experience.
Very efficient communication before the…
Very efficient communication before the visit. Reserved car was ready and well presented. Friendly and knowledgeable staff.
What a great car buying experience!
After a while searching, I found the perfect EV at Birchwood at the right price and they put together a deal around my budget.
The whole buying process was straightforward and professional, with no pushy salesman.
The car has been excellent and I love it!
Thanks Birchwood… I will definitely recommend you 100%.
Luke Fallows is an amazing staff with…
Luke Fallows is an amazing staff with excellent customer skills. He genuinely care about his customers and aims for customer satisfaction. My family is well pleased with his service and would like to highlight this to the manager.
Many Thanks
JOYCE
I purchased an Audi q3 around a month…
I purchased an Audi q3 around a month ago, very happy with the car , it came with a full service and mot , Sam was super helpful and the car was ready in a few days, class service .
Alex was great
Alex was great, breath of fresh air at this dealership. Answered every question would definitely buy my next one from there
Highly recommend Birchwood Motors
Highly recommend Birchwood Motors. Super responsive and really helpful right from the beginning. Really pleased with my first car and Sam made the whole experience easy. The sale didn’t feel pressurised at all and they even went the extra mile by dropping it off for me. Thanks very much Sam and all at Birchwood, will be recommending you to family and friends!
Amazing experience with birchwood
Amazing experience with birchwood, from start to finish they was good a communication. Showed me the car had a test drive was very helpful. Would highly recommend and a big thank you to Sam who got everything in order for me
Very easy transaction
Very easy transaction. Emails back and forth with questions answered were prompt, when enquiring about the vehicle.
Come down to view and test drive car was ready and placed next to another vehicle of interest for comparing. Advisor was swift, thorough.
Coffee and water and seating available whilst part ex car was checked.
Dealt with Sam over emails and enquires who was great. And then Alex on day of purchase who was also very good 😊
Excellent service from start to finish
I had such a positive experience buying my car from this dealership. The whole process was straightforward and stress-free, and I couldn’t have asked for better help from Alex.
Alex was incredibly friendly, helpful and patient throughout the whole process. He answered all of my questions, made sure I understood everything and never made me feel pressured into anything. He genuinely went above and beyond to make sure I was happy with my car.
I’m really pleased with the car and the service I received. I would definitely recommend the dealership, and especially Alex, to anyone looking to buy a car. Thank you for making the whole experience so easy and enjoyable! 😊
Alex was attentive to all my concerns…
Alex was attentive to all my concerns and answered me accordingly.
Great company
Great company, very smooth process. Sales guys weren't pushy at all and he car is perfect. Alex and Sam especially were great!
Great service
Great service , very easy , slight error in info but apart from that first class , I’d buy from these again 💯.
Lovely sales team and extremely helpful
Lovely sales team and extremely helpful.
Alex Goodman especially, helped me get my first car and the process was very professional
Very helpful staff and accommodating…
Very helpful staff and accommodating aswell. Especially with Alex Goodman
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