!!!AVOID!!! Excessive over weight charges which are completely fictitious and difficult to disprove. Very expensive overweight charges which in most cases are not accurate and difficult t... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Absolutely stellar service start to finish. The sales team were incredibly helpful and knowledgeable around what services were available and which ones would be best for me. The Customer Service team... Leggi di più
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Since making contact with better waste solutions I have dealt with Robbie in Sales & Donna in customer services. Both have been very easy to deal with, even after some small teething problems with th... Leggi di più
L'azienda ha risposto
Friendly helpful service We are a new customer to Better waste and so far our experience has been fantastic, our first point of contact with Robbie was great he answered all of our questions and h... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Please note we are no longer actively requesting Trustpilot reviews as we have switched to the Feefo platform. We are committed to deliver a service we are proud of, and Better Waste Solutions is all about just that – giving you a better waste solution, for the long term. We are a waste management service, which means we partner with licensed collection companies in the UK who we trust to represent us and deliver what you expect. Better Waste Solutions offers a range of national business waste services, and if we can’t give you what you need, we probably know someone who can.
Informazioni di contatto
Metropolitan House, Longrigg Road, Swalwell, NE16 3AS, Gateshead, Regno Unito
- 0330 390 7540
- csteam@betterwaste.co.uk
- betterwaste.co.uk
4,0
Molto buono
323 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great service provided and very…
Great service provided and very efficient staff who are always friendly and polite.
20 aprile 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your feedback, it's great to hear how happy you are with our service. Our dedicated Customer Service Team is here to help of you ever need us.
Kind regards,
The Better Waste Solutions Team
Very happy with the service I receive…
Very happy with the service I receive from all the staff at better waste solutions any problems that I have with my waste collection I know a quick phoned call or email to them and they will sort it out and always keep me updated they are very professional and friendly .
20 aprile 2023
Risposta di Better Waste Solutions
Good afternoon Derek,
Thanks for your feedback, it's always lovely to hear from our customers and how they find our service, we know keeping you up to date is important, we're here to help when you need us.
Kind regards,
The Better Waste Solutions Team
Good service from pleasant staff
Good service from pleasant staff. (Katie) Made all the difference. Could have gone direct but decided to trust you.
20 aprile 2023
Risposta di Better Waste Solutions
Good afternoon,
Thank you for your feedback, we're really glad you came to us for your waste services. I've passed on your comments to the team, especially Katie, they've really made their day.
Kind regards,
The Better Waste Solutions Team
Avoid this company
Avoid this company! No customer loyalty. Just out for money!!!!!!
Seems as though the customer is not valued or respected. Everything comes with an additional charge. We are a Small independent business wishing we had never used this company.
12 aprile 2023
Non scritta su invito
Risposta di Better Waste Solutions
Good morning,
I am sorry to hear you feel we have no loyalty or respect for our customers, I can assure you this is not the case at all.
The bin is always your responsibility and it is unfortunate that it has been lost or stolen, however the cost to replace it is passed onto us by the supplier and therefore we need to pass it onto you. You may be able to claim on your business insurance if you need to, however, this would depend on your policy.
We do try our best to help where possible, and I can see my colleague is working with you to find a solution that will meet your needs.
Kind regards,
The Better Waste Solutions Team
Very Helpful service
Very Helpful service, they were able to find me a solution to a waste collection. I had gone direct to a few company's but only better waste solutions had been able to match all the needs of my clients request.
They were also able to find a service at a much more affordable rate than some other company's.
They were always in contact with us, and making sure collections were being completed.
Will definitely be using this service again if we have a need in the future.
5 aprile 2023
Risposta di Better Waste Solutions
Good afternoon,
Thank you for such great feedback, the waste needs of our customers can be very unique and I'm glad we were able to find the perfect service for your client.
We're here to help should you need us in the future :)
Kind Regards,
The Better Waste Solutions Team
Absolutely fantastic
Absolutely fantastic, regular updates. Brilliant customer service, definitely recommend them
13 marzo 2023
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your great review, I'm so glad to hear you have found our service to be brilliant. I've passed on your kind words to the team, I know they made them smile :)
Kind regards,
The Better Waste Solutions
Great company to work with
Great company to work with. Explained everything they would do and kept me up to date on all things relating to collections. Which meant I never had to worry. Brilliant company.
9 marzo 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your great feedback, I'm glad we've helped keep your waste needs worry free, it frees up important time to work on other things. Your kind comments have been passed to the team and we're here to help if you ever need us.
Kind regards,
The Better Waste Solutions Team
Start Up Challenges
I've recently launched a cafe start up and it has been a challenge with business being slow and therefore having to change my schedules, what bins I actually need and also cancelling collections and throughout the process, the support from Sarah Davidson in the team has been exceptional and shows a real care.
3 marzo 2023
Non scritta su invito
Risposta di Better Waste Solutions
Good morning,
Thanks for your great review, I'm glad we were able to help with some of the challenges you've been facing. Sometimes changes are needed when the waste services start, we're here to help guide you through them. I've passed on your kind words, they have made Sarah's day.
Good luck with the new business :)
Kind regards,
The Better Waste Solutions Team
excellent job Kerry
excellent job Kerry! very professional and always available with quick response!
27 febbraio 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your great feedback, I'm glad to hear you found our team to be professional and helpful, especially Kerry. I have passed on your kind words, I know they will make her day. We're here to help if you need us.
Kind regards,
The Better Waste Solutions Team
Sorted - Not off to the greatest of starts as…
Not off to the greatest of starts as food waste was not collected as they put the gate code in wrong
Would be good to receive a Whatsapp to say this or a phone call to sort the problem
Now sorted and bins being collected from the right place
20 febbraio 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your review, I can see our team are working on this with you and I'm confident this will be resolved for you very quickly and the ongoing service will run smoothly for you.
Kind regards,
The Better Waste Solutions Team
Very efficient service for a good price.
27 febbraio 2023
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your feedback, it's great to hear you found our service to be efficient, we appreciate how important your waste service is for your business.
Kind regards,
The Better Waste Solutions Team
Excellent Service after a difficult start
After a difficult start to no collection I was able speak with the same operator who was extremely professional and helpful and the issue was resolved.
It was easy getting through to the same person every time rather than have to repeat myself to several staff.
Excellent Professional member of your Team - Kerry
22 febbraio 2023
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your great feedback, I'm glad to hear you found our team to be professional and helpful, especially Kerry. I have passed on your kind words, I know they made her day. We're here to help if you need us :)
Kind regards,
The Better Waste Solutions Team
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your review, we know good communication is important for our customers. Our Customer Service team are looking forward to working with you.
Kind regards,
The Better Waste Solutions Team
Now much improved
Since early teething problems, service is now running smoothly and regular bin emptying is taking place. Much improved service.
10 febbraio 2023
Non scritta su invito
Risposta di Better Waste Solutions
Good afternoon,
Thanks for updating your review, I'm so pleased we were able to sort out those teething problems. Our Customer Service Team are here to help when needed, just let us know if you have any questions.
Kind regards,
The Better Waste Solutions Team
My experience
My experience from start to finish was text book customer service excellence. The staff were great and not at all pushy when they said they were going to do something it was done straight away Debbie is a credit to the team. Thank you for your service Carl
9 febbraio 2023
Risposta di Better Waste Solutions
Good afternoon Carl,
Thanks for such a great review, your kind word have been passed onto the team, I know they'll make their day. We're looking forward to working with you, please let us know if you have any questions :)
Kind regards,
The Better Waste Solutions Team
Excellent service
7 febbraio 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your review, I'm glad to hear you have found our service excellent. Our dedicated Customer Service team are here if you need any help or advice for your waste services.
Kind regards,
The Better Waste Solutions Team
What a great company very very helpful…
What a great company very very helpful have loads of advice on what would be the best for my business and extremely helpful with any questions or concerns
1 gennaio 2023
Non scritta su invito
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your kind words, we love helping our customers with their questions, making sure their waste needs are met is what we are here for :)
Kind regards,
The Better Waste Solutions Team
Easy to explain my situation to and…
Easy to explain my situation to and understand my requirements.
17 gennaio 2023
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your review, I'm glad you found we were able to understand your needs. Our dedicated Customer Service team will always be here to help you too :)
Kind regards,
The Better Waste Solutions Team
Everything was made very clear
Everything was made very clear, with constructive advice towards our requirements. Would recommend to others
10 gennaio 2023
Risposta di Better Waste Solutions
Good afternoon,
Thanks for your feedback, I'm glad we were able to advise you on the best service for you. Our Customer Service Team are here to help you if you have any questions.
Kind regards,
The Better Waste Solutions Team
Very helpful with set up
Very helpful with set up, and bins delivered on time, and collected as expected
8 gennaio 2023
Risposta di Better Waste Solutions
Good morning,
Thanks for your review, I'm glad you found us to be helpful, and everything is as you would expect for your waste service.
Kind regards,
The Better Waste Solutions Team
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