The location of the hotel is in a rundown area. It’s next door to a disco which operated on the second night well into 11pm right under our balcony. We had to change rooms. Food was unpredictable, h... Leggi di più
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Scopri cosa dicono le persone
Eva Pedro was helpful when I phoned from Malta regarding return boarding passes.. The hotel 'Conifer' has offered a good service with food, cleanliness. There has been several school parties which... Leggi di più
The attention to detail and proactive approach of Eva Pedro was truly remarkable. She went above and beyond to ensure my issue was resolved. Truly exceptional service. From start to finish she was ver... Leggi di più
My initial booking was with Thomas who was able to provide me various options that suited our needs. Unfortunately once I had chosen one and wanted to book it wasn't actually available. We were pr... Leggi di più
Dettagli dell'azienda
Informazioni di contatto
4,3
Eccellente
2K recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Dania was very helpful and professional…
Dania was very helpful and professional in her knowledge of my query
9 maggio 2025
Non scritta su invito
They are not trustworthy
We went to Poland. 1st to 5th April 2024. The review won't let me go back to then, so I'm putting it down as May 2024.
When I was paying for me part of the fee, they told me that my colleague owed his final payment of £44:00, so i paid it. This was a lie, and to this day they have refused to refund the money, even though two people dropped out and they pocketed their payment too. I will be going through the Financial Ombudsman. The amount is small, but it's the principle!
We requested to change hotels before we left. They agreed, but didn't tell us that it was with an additional fee.
When we got to the hotel, they tried to cram us into 2 hotel rooms although we had paid for 3 and we had to make calls back to the UK before we could book in, as the hotel wouldn't give us 3 rooms.
All-in-all, we won't be using them again!
4 maggio 2024
Non scritta su invito
Very professional company to deal with…
Very professional company to deal with , great trips at great prices
1 maggio 2025
Non scritta su invito
Dania was very helpful
22 aprile 2025
Non scritta su invito
Very helpful and understanding
Very helpful and understanding. Holiday booked at ease with a good price and good service
19 aprile 2025
Non scritta su invito
I had queries that were not covered in…
I had queries that were not covered in the paperwork but found Eva P very helpful and she dealt with it efficiently.
18 aprile 2025
Non scritta su invito
Remo has given me all answers on my…
Remo has given me all answers on my questions on %100
14 aprile 2025
Non scritta su invito
Very happy with the service Linda…
Very happy with the service Linda Frances provided. She was very polite, professional and swift whilst dealing with query.
14 aprile 2025
Non scritta su invito
Eva from customer service dealt with my…
Eva from customer service dealt with my issue. She adopted a patient, courteous, well mannered attitude. However I am still to experience the city break.
12 aprile 2025
Non scritta su invito
Dania was very prompt when dealing with…
Dania was very prompt when dealing with my enquiries and sent our boarding passes as promised today.
31 marzo 2025
Non scritta su invito
Dania was very helpful today
31 marzo 2025
Non scritta su invito
Helpful agent
Dania has been very helpful in sorting our queries. One of the better agents this company has!
31 marzo 2025
Non scritta su invito
Prompt service
Dani’s dealt with my query very quickly and to my satisfaction.
28 marzo 2025
Non scritta su invito
Always quick to reply to any queries…
Always quick to reply to any queries and resolve any worries. Sometimes their English is hard to understand, but emails are better and very quickly answered. Staff try so hard and are very patient, helpful and courteous.
25 marzo 2025
Non scritta su invito
Good service by Dania prompt reply
24 marzo 2025
Non scritta su invito
I was pleased with Dania help today…
I was pleased with Dania help today with my holiday booking.
24 marzo 2025
Non scritta su invito
Prompt reply and resoved the…
Prompt reply and resoved the problem.Also explained the travel itenary and advised me how I could print them.
Very polite
This was Linda Francis
23 marzo 2025
Non scritta su invito
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