Berry Chiswick BMW Recensioni 

132
TrustScore 4 su 5

3,9

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I’ve now returned to Berry BMW Chiswick for the fifth time to purchase a new car, which really says a lot about the experience they provide. Each visit, whether for a new vehicle or servicing, I’ve... Leggi di più

Valutata 1 stelle su 5

⭐ 1/5 – Avoid This Dealership at All Costs Bought this BMW i7 used, at 1.5 years old, from an official BMW dealership — thought that meant peace of mind. This model costs over £150,000 when new,... Leggi di più

Valutata 5 stelle su 5

Very impressed by the client service received from first phonecall enquiry and subsequent contact. We were made to feel that we are a valued customer buying a quality product. Chris, our sales rep was... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Some excellent interactions with Eni and Melissa at Berry Chiswick as I look to purchase a new M3. Eni very attentive and efficient - some great advice on spec and colour. Also helped with a servicing... Leggi di più

Dettagli dell'azienda

  1. Concessionario BMW

Scritti dall'azienda

Welcome to Berry Chiswick BMW, dedicated to providing great customer service and competitive prices on New and Approved Used BMWs. Our experienced colleagues at each of our Retail Centres will ensure that your purchasing experience is as pleasurable as possible, and that the level of aftercare service during ownership meets these high standards too


Informazioni di contatto

3,9

Molto buono

TrustScore 4 su 5

132 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,9

Tutte le recensioni

(132)

46 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Avoid this dishonest dealership group

Avoid this dishonest dealership group. Pritesh Patel the business manager at Berry Group is not an ethical person and a liar.

Called up about a car that I saw advertised at £33,800. Chris McGinley a sales manger went to check if there was any incentive if I completed the purchase before the month end, before I placed a deposit. Said he’d call back in 10. Within 10 minutes they put the price up by £2000 on Autotrader and the BMW website. After 2 hours they eventually called me back to say there was a glitch in the system and if I wanted the car it had just gone up by £2000. I thought we left these tactics behind 10 years ago, but Pritesh Patel clearly hasn’t.

24 settembre 2024
Non scritta su invito
Valutata 5 stelle su 5

Great experience made by Peter Fraser

I am looking to get an electric car and went to BMW Chiswick and met Peter Fraser one of the sales team.
Really nice guy who clearly knows his job and gave us great advise and information. We also went out on a test drive of an i4 which was not rushed and at least 10 minutes long.
Overall really great experience made by Peter

24 agosto 2024
Non scritta su invito
Valutata 5 stelle su 5

Excellent dealership

Excellent dealership. Busy and plenty of choice. Staff are genuinely pleased to see you and know exactly what they should do to get you the right deal.

13 luglio 2024
Non scritta su invito
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Risposta di Berry Chiswick BMW

Hi Steve, thank you for your fantastic feedback! We are thrilled to know you had a fantastic experience. We look forward to seeing you again in the future!

Valutata 5 stelle su 5

Roger Sterkaj, BMW Berry Chiswick.

Roger Sterkaj is the ultimate sales professional at BMW - Berry Chiswick. On entering the showroom, Roger whose desk is situated almost in the middle of the Sales Team area got up, headed towards us and politely enquired as to how he could assist us. His interpersonal skills are second to none, he took us on a journey of understanding, appreciating, assisting, and satisfaction in ensuring the X3i surpassed our expectations. Roger, you are a gem to BMW- Chiswick Berry, and I would advise your superiors to treasure you, I'm also advising anyone, interesting in purchasing a Beamer, Roger Sterkaj at Berry Chiswick, is the ultimate professional.

25 giugno 2024
Non scritta su invito
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Risposta di Berry Chiswick BMW

Hi Kenneth, thank you so much for your incredible feedback! Your kind words will be passed on. We are so happy to hear that Roger provided you with such a fantastic experience at Berry Chiswick. Enjoy your X3i, we look forward to seeing you again!

Valutata 1 stelle su 5

I bought a bmw x3 from Berry chiswick …

I bought a bmw x3 from Berry chiswick Reg no YE20AYD. in June 2023. Its so disappointing when I went for MOT this year in Heathrow Berry. it's failed due to worn tyres. I only drove for 3000 miles since I purchase the Car . When I bought I did raise the concerns about the tyre. They said they will change with service. But its not done . Sam the salesman reassured. It will be OK. This is the first time we bought the premium cars qnd we trusted the the Sales person and Berry group. But I have changed one tyre with this MOT. And three tyre is advisory need to change. Its quiet surprise with 3000 miles all 4 tyre need to replaced. Not sure how they passed the MOT before the sale. Very disappointed about the purchase from a reputed sales like Bery BMW. I hope you will not repeat this to the other customers . Even the Heathrow team were surprised about the tyre when i did the MoT there. They even mentioned if I were you in this situation I feel the same . Too sacreed to drive this with family Now i have ro replace the tyres.. Please value your customers and their hard work to get rhis money to get premium cars Hope this will not repeat to other customers.
HOPE YOU WILL UNDERSTAND MY frustration

30 giugno 2023
Non scritta su invito
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Risposta di Berry Chiswick BMW

Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with your BMW X3 purchase.

We understand your concerns regarding the tyre condition at the time of your recent MOT. After reviewing our records, we can confirm that the car had traveled 4,209 miles since its last MOT. Unfortunately, during the recent inspection, one of your tyres was found to have exposed cords, which necessitated an MOT failure for safety reasons. We are aware that this tyre has now been replaced.

Additionally, our recommendation to replace the other tyres is due to the presence of deep cuts, which compromise their integrity and safety. To prevent differential issues and ensure optimal safety, we also recommend replacing tyres in pairs on the same axle.

We deeply regret that your initial concerns about the tyres were not adequately addressed at the time of purchase. We take this feedback seriously and are committed to improving our processes to ensure that such issues do not recur for our valued customers.

Your safety and satisfaction are our top priorities. Please do not hesitate to contact us directly if you have any further questions or if there is anything we can do to assist you.

Thank you for bringing this matter to our attention. We hope to have the opportunity to regain your trust.

Valutata 5 stelle su 5

Fantastic service by the Sales exc…

Fantastic service by the Sales exc Sebastian, from our order in January to collection today, from the first few test drives to then keeping us up to date with order process and stages of build the vehicle was and then today the handover process was smooth and informative! No doubt i will have some more questions the more i drive but Sebastian was always happy to help.
Im grateful thanks again for making this process so smooth !

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

I received excellent service from…

I received excellent service from Rafiullah, he was knowledgeable and professional. Providing all the informations I required without being pushy. Berry are lucky to have such a good member of staff. I look forward to taking delivery of my car.

13 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

New car

Peter Fraser was extremely helpful and informative really pleased with the service and the car is great

29 marzo 2024
Non scritta su invito

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