Berry Heathrow BMW Recensioni 

Polite advisors. But service prices are too high.

3/5 Stars

Visited this dealership for the first time yesterday. Booking the appointment was straightforward, I dropped the car off early in the morning, and it was ready for collection later that day. For a routine service, the process was smooth until an issue was identified with one of the tyres.

I have BMW Tyre Insurance, which should cover this type of replacement. However, the dealership wanted me to pay for the tyre replacement upfront and then claim the cost back from the insurer myself. When I contacted the insurer, they advised that they simply needed to speak with the technician and receive some information to authorise the claim. The dealership stated that they do not contact insurers directly and would only provide details and photographs after a replacement had been ordered and paid for.

This left me stuck between the dealership and BMW's own insurance provider. If the insurer ultimately declined the claim, I would have been left out of pocket. Rather than take that risk, I chose to collect my car without proceeding with the tyre replacement.

I've since booked an appointment with my usual BMW dealership, which handles the entire insurance process on the customer's behalf and makes the experience far simpler. As a customer, I don't think I should have to act as the go-between when both parties are part of the BMW ecosystem.

I may have had a different experience if I were a regular customer of this dealership, but for anyone relying on BMW tyre insurance, it's worth understanding the process in advance.

The reason for the reduced rating is the tyre insurance experience. In addition, when I collected the car, nobody asked why I had decided not to proceed with the recommended work or whether there was anything they could have done differently. I simply collected my keys and left.

Overall, the service itself was efficient, but the handling of the tyre insurance claim was disappointing and made what should have been a simple process unnecessarily difficult.

I’ve been a regular BMW customer for some time, and I can honestly say that BMW Berry Heathrow has given me one of the best experiences I’ve ever had.

From the moment I arrived, I was impressed by the professionalism, communication, and genuine care shown by the team. Gracie Spindlow and Cameron were absolutely brilliant from start to finish. Gracie kept me fully informed throughout the process, explaining clearly what needed to be done, while Cameron worked extremely hard to diagnose and repair my car. They both went above and beyond and never gave up until everything was done properly.

What impressed me most was not only how well they looked after my car, but also how well they looked after me as a customer. They were friendly, patient, respectful, and always kept me updated. The customer service was genuinely excellent.

If I could give BMW Berry Heathrow a rating, it would be 100 out of 100. I’m extremely happy with the result and with the whole experience from start to finish.

A huge thank you to Gracie Spindlow and Cameron for their hard work, dedication, and outstanding customer service. They are both a real credit to BMW Berry Heathrow and clearly take great pride in what they do.

I would highly recommend BMW Berry Heathrow to anyone in the local area and surrounding areas. If you want a team that genuinely cares about its customers, communicates properly, and goes the extra mile to get the job done right, I would definitely recommend them.

Gracie Spindlow and Cameron are absolutely fantastic — brilliant people, brilliant service, and a real credit to BMW Berry Heathrow. 100/100!

Amazing staff, really took care of me as a customer.
Shout out to Cameron and Avneet, gangsters.

I booked my BMW service in advance and was given an appointment for 10th August.I had already arranged my day off work around this appointment.

When I arrived on 10th August, I was told there was a no booking under your name and that there appeared to be an issue with my booking.I explained that I had made the booking the previous week, but there had clearly been a lack of communication between the staff.

They eventually managed to carry out the service, but the overall experience was disappointing. I did not receive clear or timely information about my service, and the confusion on the day caused unnecessary inconvenience

I am not happy with the service experience or the communication, and I hope BMW can improve how bookings and customer information are handled in the future\.

Most pathetic service I have ever come across. After calling BMW 7 time just to get an estimate of their recommended repair service and wasting one hour of my time, I have failed to get hold of the information I needed. Never expected that from a brand name like BMW. Berry Heathrow is useless. Total wastage of time.

I ordered a new BMW iX3 in September 2025 for delivery in March 2026.In March 2026, I was informed that Berry BMW had ordered the wrong specification vehicle. The dealership accepted that this was their error and advised that a replacement order would be placed, with delivery expected in June 2026.Despite the significant inconvenience, compensation was initially refused. After further discussions, the dealership eventually agreed to provide a Pod Point charger as a goodwill gesture.From June onwards, the expected delivery date was repeatedly pushed back, typically every couple of weeks. When the car finally arrived in mid-July 2026, I was then told that the charger would not be available for a further three weeks because it had not been ordered. By that stage, the vehicle would effectively miss most of the benefit of receiving a new registration plate.Throughout the process, I found communication poor and the overall level of customer care disappointing. Rather than taking proactive steps to resolve problems of their own making, I felt I was constantly chasing for updates and commitments were repeatedly missed.In the end, my deposit was returned and the vehicle was advertised for sale on AutoTrader at approximately £1,500 more than my agreed invoice price.My dealings were primarily with sales representative Andy R, sales manager Keith C and Head of Business Spencer J.Unfortunately, this was one of the most frustrating vehicle purchasing experiences I have had, and I would not recommend Berry BMW based on my experience.

Parts department need their staff to answer the phone within 3 rings and NOT put you on hold as soon as they pick up. Have been holding for 10 minutes listening to the automated message Grrrr! Have now hung up.
When you visit in person, there are at least three people milling around in the background but not serving the counter.
When you finally get to speak with a member of staff they are responsive. Overall they need to shift gears and speed up - it's not difficult!

Would give minus stars if I could. Terrible, terrible, terrible customer service, truly a stain on BMW's name. Do not take your expensive BMWs here, they log error codes into your car & encrypt it so that only they can fix it and independent mechanics won't have a clue. The result is you have to pay the extortionate amounts they ask for.
Rachel Liddiard in particular is a horrible part of their customer service team. Rude, mean, speaks to you like you're trash, will yell at you. Where do these low-earning sales execs get the audacity from? They can't afford BMWs unless they run scams like overcharging people. No sense of how to speak to a customer at all. BMW should revoke their license from Berry Heathrow until they let go of all their staff and retrain new people.

Do NOT take your BMWs here unless you want them to DAMAGE your car and claim it can only be fixed once you pay them thousands and thousands of £££. They withhold your keys, I had to threaten legal action & that's when I got my keys - after 4 hours of them harrassing me. Terrible experience.

Staff were friendly, welcoming and professional. The gentleman who was dealing with my booking in my vehicle for a diagnostic check answered all my questions in great detail. Thankfully my car was ok. Overall, a great first experience of Berry Heathrow. I will definitely be taking my car to them in the future. Thank you

Came in for routine Oil change and MOT. Good communication on issues found during diagnostics. Issues I raised were addressed by the service team. Service was completed in reasonable time. Would use them again.

I had an outstanding experience working with Kiran Shaheen at Berry BMW. From start to finish, the level of customer service was exceptional. What really stood out was how responsive and attentive Kiran was — every phone call and email was returned promptly, every question was answered thoroughly, and I never felt pressured at any point during the process.
Buying a car can sometimes feel stressful, but Kiran made the entire experience smooth, professional, and genuinely enjoyable. Kiran took the time to understand what I was looking for, kept me informed throughout, and went above and beyond to make sure everything was handled perfectly.
It’s rare these days to find someone so reliable, communicative, and committed to customer satisfaction. I truly appreciated the honesty, professionalism, and attention to detail.
I would absolutely recommend them to anyone looking to buy a vehicle. Exceptional service from beginning to end!

I purchased my mini countryman from berry Heathrow
Humza couldn’t have been more helpful answering all my questions and making my purchase very smooth and easy and absolutely love my new car 😀

Very good I am happy

Amazing experience with Berry Heathrow BMW! 🚘
Very professional, friendly and helpful staff from start to finish. The whole process was smooth and stress-free, and the work done on my car was excellent. Everything was completed to a very high standard and the car came back looking and driving perfectly. Great communication, fast service and a really welcoming atmosphere. Highly recommend! 👌

We are extremely disappointed with our experience regarding our 2018 BMW Plug-in Hybrid and the level of support received from BMW.

We purchased the vehicle through BMW Approved Used approximately four years ago, with the expectation that a premium and reputable manufacturer would stand behind the quality and longevity of its vehicles. The car is only 8 years old, has covered just 58,000 miles, and has been well maintained.

Unfortunately, we have now been informed that the vehicle has suffered a significant EKK fault, with repair costs quoted at approximately £10,000. Without proceeding with repairs, we have effectively been told the car is economically unviable — something we never anticipated for a BMW of this age and mileage.

What has made this particularly difficult to accept is that, during discussions, it was acknowledged that issues of this nature have been documented with hybrid vehicles. Despite this, and despite the relatively low mileage and age of the car, BMW have not been willing to offer goodwill support or assistance outside of the hybrid warranty period, which expired after 6 years.

We fully appreciate warranties have limits; however, we expected greater support from a prestige manufacturer when faced with a major fault of this scale on a relatively modern vehicle. As loyal customers, we feel disappointed that no responsibility or meaningful assistance has been offered for what appears to be a serious and costly issue.

Our experience has unfortunately left us questioning the long-term durability of BMW hybrid vehicles and the level of aftercare provided once warranties expire. We had always associated BMW with quality, reliability, and strong customer service, which makes this outcome all the more disappointing.

Great service from Stuart Rolfe and BMW Berry Heathrow with my bmw 223 X drive. A great guy to deal with kept me totally up to date in a very professional way and the team delivered my new car perfectly to the North of England. Well done Stuart and thank you very much.

Where do I start?

I wasn’t even seriously planning to buy at first- I was just browsing the website for a car I liked. One listing caught my eye, but it didn’t have any photos, so I requested a video, not really expecting a response.

To my surprise, Ali Syed got in touch and sent me a full video tour of the car. Honestly, the way he presented it and explained everything completely sold me. I ended up putting down a deposit straight away and arranged a visit to the showroom for a test drive.

When I arrived, it was already past closing time, but Ali and his manager were incredibly patient and took the time to walk me through everything and complete all the paperwork without rushing.

If you’re lucky enough to deal with Ali, you’ll be in great hands—he genuinely looks after his customers and goes the extra mile.

Thank you, Ali, for all your time and effort in helping me get my dream car!

everyone was super nice and helpful, answered every question with loads of patience and kindness. ayub delivered top class customer service and made me feel really valued as a customer from start to finish. made the whole experience seamless for me as someone who is not super knowledgeable about cars. 10/10.

1st class service
Also competitive pricing