Berry Chiswick BMW Recensioni 

⭐ 1/5 – Avoid This Dealership at All Costs Bought this BMW i7 used, at 1.5 years old, from an official BMW dealership — thought that meant peace of mind. This model costs over £150,000 when new, yet even at just 1.5 years old it has caused nothing but problems. *. 5 breakdowns in one year of ownership.
* Feb 2026: warranty repair for faulty motor brushes.
* Three weeks ago: identical fault returns, car towed in, completely dead.
* Dealer “cleans” the brushes again — fault reappears immediately after test drive. Car has now been held for 3+ weeks, no proactive contact. 5. Same repair, warranty just expired — now they want me to pay.
* Price changed FIVE times: £2,000 → £3,000 → £4,000 → suddenly “50% off” to £800. Same fault, same fix, five different numbers — that’s not a quote, that’s a shakedown.
*. Head office: Called BMW UK, waited a week, got someone with zero knowledge of my case who just said “sort it out with Chiswick yourself.” I’ve driven 30+ cars over a 10-year career, including nearly every Mercedes S-Class from 2014–2025. I know a well-run dealership when I see one. This isn’t one. Left without my car — my income — for three weeks, dealing with a dealer who won’t commit to a price and a head office that won’t take responsibility. Do not trust BMW Chiswick. Do not trust this brand’s after-sales service.

Berry bmw Chiswick reminds me of kindergarten to be honest never have I had to chase a salesman in my life to buy a used vehicle! You enquire about a vehicle yes it’s available get a confirmation email on Saturday come Monday all day I’m chasing the salesman then finally Tuesday get told the vehicle is sold??? Then on Thursday get a call the finance hasn’t been approved so available we need a £1000 deposit straight away so I paid deposit within 10 minutes then decided we didn’t like the way we have been treated so decided we didn’t want the vehicle so rang let them know asked for our deposit back 8 days so far and many phone calls to the playground and still haven’t received our deposit refund! Excuses every time asked several times to talk to the headmaster (manager) seems they don’t work a lot as never available. My honest opinion is go to a professional dealership and see the difference how your treated we did and bought a brand new car.

I'm really satisfied with the help in purchasing a new X5
Mr Mohamed and Mr Joe really helped to complete everything. All my questions have been answered with explanations. Maybe for someone it’s simple but for myself was a bit difficult to choose which car is right for me. Mr Joe is the guy who drives the newest BMW and he's advises were right as he knows what emotions I was a looking for. Mr Mohammed completed the entire purchase procedure.
To sum up, I have a car that I'm happy with without the unnecessary hassle of signing a contract.

Excellent service department

Excellent and professional

Avoid at all costs. Crooked liars and horrible people. They discriminate against disabled people. They said there’s been a communication breakdown on their end so at least acknowledged one part of their non existent customer service. They caused a fault in my locking system which stemmed from a service reset that left me unable to unlock my car for 5 days. I rented a van to accommodate my disabled partners wheelchair because they didn’t contact me as promised. I drove there on the morning after and they didn’t have a clue why I was there?! They assured me a manager would be in contact but again, no communication. I ended up getting a local mechanic with more knowledge than all of these unpleasant people put together who sorted out the problem right away. I’m now in a dispute of which the motor ombudsman is involved. Will update once proceedings have settled. ABSOLUTELY DISGUSTING. SHAME ON YOU BMW CHISWICK. MY CAR IS NOW UP FOR SALE. GREAT JOB TRISTAN AND TEAM(NOT).

For today I have booked an appointment for a oil change at this place. The day before I had to “check in”through the app. During this process I left a message for the engineers that I want them to check my cooling system because two weeks ago I had to top up the coolant and I’m really interested where that liquid has disappeared.
Today I’m turning up in the morning, nobody knows anything about this message.
Then (probably some kind of a manager of the service) someone met me saying that my oil change is not due until next year (!). Not at a certain amount of miles but next year (🤷🏻‍♂️). Then why did they allow to book a service? Anyway
I asked to check the cooling system, he said they will call until 3pm.
At 4.30 I decided to not wait any longer so I just turned up and bumped into this manager (?). I told him that in case they lost their internet and phone connection I’m here to pick up my car. He sat me down and miraculously in 15 minutes I received a “health check video “ (very impressive) in which I haven’t heard a word about the cooling system check.
So now I don’t give a flying F… about the warranty anymore and the service package that I paid a grand for I’m going to a independent workshop and do the oil change and check the cooling system.
Never come back here!
This review was not published by google so let’s see if it goes through here.

AVOID. Their service broke a button in my car during a routine MOT. Berry didn’t acknowledge their mistake.

i found the service department very helpfull.

We had an issue with the car, it was collected and the team from the guy collecting it and worked on it was fabulous, Jessi went the extra mile to get it done and always keep us informed, well done!

I used to take my car to this garage for many years but changed to one closer to home which was awful!!

I moved back to Berry Chiswick which is out of my way. However the service and customer service is second to none. I was late but it was not a problem.

George who was excellent looked after me, provided me with a room to work from and kept me updated.

This is how customer experience should be. Thank you.!!

Impressed with staff on site directing car into parking area. Key handover was quick and efficient and advised as to when work was due to be completed. Work completed on time and to a high level

It’s was very good customer service and professional people working there

George Schwartz of BMW Service was very attentive and provided me with an excellent service given that there were challenges that needed to be overcome.

I purchased a brand-new electric BMW i5 from Berry BMW Chiswick and took delivery on March 30,2026. Unfortunately, the entire experience has been incredibly disappointing.
Right from the start, there were significant issues. The car was handed over with missing physical keys, and shortly after, the safety sensors began malfunctioning.
I returned the car to the dealership in April. While a senior technician took the vehicle home overnight to run diagnostics, the fundamental issues remained unresolved. The sales and service teams completely failed to provide an adequate solution or acceptable customer care for a brand-new, premium vehicle.
Because of the dealership's ongoing failure to rectify these faults, I have had to escalate the matter and submit a formal complaint to the Financial Ombudsman Service regarding my finance agreement.
I expected much better quality control from BMW and a much higher standard of aftercare from Berry Chiswick. Based on this experience, I absolutely cannot recommend them.

Appalling service - took the car in for an MOT on a Tuesday, and after multiple unanswered phone calls it was eventually returned on Friday afternoon after simply replacing ONE tyre. No email, no communication, and the car didn’t even get its supposed complimentary clean. Will never use it again. BMW pride itself on a premium product and the fact you should use a BMW garage. Well, don’t use this one.

Recently purchased a BMW iX and I have to say both the vehicle and the service experience have been excellent. The iX itself is an outstanding piece of engineering — incredibly refined, quiet, comfortable and packed with genuinely impressive technology. The driving experience feels modern and effortless, while still retaining that premium BMW feel and road presence.

A particular thanks to Joe, who was professional, knowledgeable and patient throughout the process. He took the time to explain the vehicle properly, helped with the setup and features, and made the whole experience feel smooth and well managed from start to finish. Nothing felt rushed or overly sales-driven.

Overall, a very positive experience and I would happily recommend both the BMW iX and Joe’s service to others considering the move to electric.

Very supportive, as you’d expect from a premium brand. No fuss ,

Always good service when I visit here , totally professional, friendly, and efficient. Cant fault them in any way.