Ryan repaired my lock very quickly and stayed past 5:30 to get the job done even when I came in late to the Kensington High Street branch. I could not be more thankful of his efforts and his professio... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Banhams service engineer Steve was excellent on this visit. He visited our property twice nine and 10 years ago when we moved in and he is the best to service engineer we have ever had from Banham... Leggi di più
L'azienda ha risposto
Your engineer arrived at 10:30 which I was pleased with. He has been here before. Very pleasant man who did thorough check and replaced batteries. I’m also grateful to Elizabeth Doyle for bringing m... Leggi di più
L'azienda ha risposto
The same engineer services our alarm yearly, he is very reliable and does a thorough job. Incredible how he remembers the quirks of my house and alarm from before! Many thanks.
L'azienda ha risposto
Dettagli dell'azienda
- Servizio di sicurezza
- Fornitore di porte
- Fornitore di serrature
- Fornitore di sistemi di sicurezza
- Installatore di sistemi di sicurezza
- Servizio di fabbro per emergenze
Scritti dall'azienda
Banham Security is a leading provider of security solutions, offering a wide range of services including locks, safes, alarms, gates, CCTV systems, and more. With over 90 years of experience in the industry, Banham has established itself as a trusted and reliable name in security. At Banham, we are committed to providing our customers with the highest level of service and quality products. Our team of experts is dedicated to ensuring that your property is secure and protected at all times, with a focus on innovation and customer satisfaction.
Informazioni di contatto
20 Thornsett Road, SW18 4EF, London, Regno Unito
- 020 7622 5151
- customerservice@banham.com
- banham.co.uk
4,6
Eccellente
6K recensioni
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Speedy and free
After we confirmed the appointment, we had to alter the timing at short notice. Despite that, the Banham's engineer managed to get to us, did the job quickly and left us with a few minutes to spare.
On our return, we found his complete report -- and the invoice was Zero.
12 agosto 2026
Risposta di Banham Group
Good Afternoon,
Thank you for your review.
We're pleased our engineer was able to accommodate the last minute change to your appointment and complete the work quickly and efficiently. It's great to hear everything was completed smoothly and that you were happy with the service provided.
Thank you for choosing Banham!
Kind regards,
Banham Customer Service Team
Prompt efficient engineer
Prompt efficient engineer. Only complaint was with customer service I hadn't had service in the previous year and had to phone up to get an appointment.
13 agosto 2026
Risposta di Banham Group
Good morning,
Thank you very much for taking the time to leave us a 5-star review. We're always grateful to receive feedback and suggestions from our customers and we will make sure that your comments are passed onto our management team.
Kind regards
Banham Customer Service Team
I popped into the Banham Earlsfield…
I popped into the Banham Earlsfield showroom today to get a key cut. I was welcomed by a lovely member of staff called Amie. Amie was really helpful, professional and polite. The key cutting process was done with In 10mins of payment and that included 2 none Banham keys that I needed cutting. The price was very reasonable for such a professional and speedy process. I would definitely recommend Banham locks.
13 agosto 2026
Non scritta su invito
Risposta di Banham Group
Good afternoon Adam,
Thank you for taking the time to share your experience with us.
We're delighted to hear that Amie made you feel welcome and provided such helpful service during your visit to our showroom. It's great to know that your key cutting was completed quickly and efficiently, and that you were pleased with the overall experience.
We'll be sure to pass your kind comments on to Amie and the team. Thank you for your recommendation and for choosing Banham.
Kind regards,
Banham Customer Service Team
Efficient alarm service
Kept informed re arrival. Efficient & knowledgeable & good communication from engineer.
11 agosto 2026
Risposta di Banham Group
Good Afternoon Pauline,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards,
Banham Customer Service Team
Nice man explained what was wrong and…
Nice man explained what was wrong and generally did a good job.
Now will some one answer my letter asking for a replacement key to the concertina security gates in my Banham secured barn.
Thanks,
Brian True-May.
12 agosto 2026
Risposta di Banham Group
Hi Brian,
Thank you for your review and for your positive comments about our representative. We're pleased to hear that the issue was explained clearly and that you were happy with the service provided.
We can see that a member of our Locks Team has already been in touch with you via email regarding your request for a replacement key. If you haven't received the email, please check your junk/spam folder, or feel free to reply to our latest correspondence, and we'll be happy to assist further.
Kind regards,
Banham Customer Service Team
Your engineer was polite and efficient!
8 agosto 2026
Risposta di Banham Group
Good afternoon,
Thank you for your feedback. It's great to hear that our engineer was polite, efficient, and made a positive impression during their visit.
Thank you for choosing Banham!
Kind regards,
Banham Customer Service Team
We have been with this company for over…
We have been with this company for over 25 years and have never experienced any problems with them. Engineers who service our system are friendly, polite and efficient. Totally recommend.
10 agosto 2026
Risposta di Banham Group
Good afternoon Alan,
Thank you for your wonderful review and for being a valued Banham customer for over 25 years!
We're delighted to hear that you've consistently had a positive experience with our service and your recommendation means a great deal to us.
Thank you for your continued trust and support.
Kind regards,
Banham Customer Service Team
Alarm changes
I needed a change to my alarm configuration and Craig from tech services did a brilliant job of sorting this for me; quick, simple and completed 👍😊🙏
10 agosto 2026
Non scritta su invito
Risposta di Banham Group
Dear Paul,
Thank you for taking the time to leave a review.
It's wonderful to hear that Craig was able to help with your alarm configuration and make the process quick and hassle-free. We'll be sure to pass on your kind feedback to him.
Thank you for your support and for choosing Banham!
Kind regards,
Banham Customer Service Team
Poor intruder alarm and customer service
Installed the Banham intruder system worth £3k on 8 July. Couldnt connect to the app to set the alarms (which we later on learnt the engineer should have done it with us on the installation day). Called technical support who confirmed to send engineer on 31 July. The appointment then got moved due to "Due to unforeseen circumstances". At the time they were supposed to come, I got a call saying the appointment needs to be moved again to the next day. The repeated rescheduling is not acceptable.
On the day that the engineer visited (which lasted for about 1 hour), we were repeatedly told that we did not install the app correctly. Turns out it was the alarm panel that has gone faulty. For a system that is worth £3k and it is faulty within one month of installation, I am really doubtful of the quality. They also did not apologise at all when I expressed my disappointment via email.
All in all, both the customer service and hardware quality are extremely disappointing.
11 agosto 2026
Non scritta su invito
Risposta di Banham Group
Dear Joanne,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience with your new alarm system got off to such a disappointing start.
We understand how frustrating it must have been to experience app connection issues, appointment changes, and then discover that the alarm panel required replacement. While we take great pride in the quality and reliability of our products, we recognise that occasional faults can arise, and we're sorry that this, together with the service you received, left you feeling unsupported. This is not the level of service we aim to provide.
We're pleased to see that an appointment has now been arranged with our Installation team to replace the panel, and we appreciate your patience while this is resolved.
Your comments have been shared with the relevant teams as part of our ongoing efforts to improve the customer experience.
Thank you again for bringing your experience to our attention.
Kind regards,
Banham Customer Service Team
Always provides a great service!
3 agosto 2026
Risposta di Banham Group
Good Afternoon,
Thank you for your kind feedback.
We're delighted to hear that you've consistently received great service from our team. Your continued support means a great deal to us, and we look forward to assisting you again in the future.
Kind regards,
Banham Customer Service Team
Had an issue with my house's video…
Had an issue with my house's video cameras and today after almost 1 hour telephonic conversation Mr. Ediz sorted my problem. I was impressed with his general attitude. He was kind, calm, knowledgable and very patient professional. It was a pleasure to deal with him.
11 agosto 2026
Non scritta su invito
Risposta di Banham Group
Dear Erol,
Thank you for taking the time to share your experience.
We're delighted to hear that Ediz was able to resolve the issue with your video cameras and that his professionalism and expertise made such a positive impression!
We'll be sure to pass on your kind feedback to him and the wider team.
Kind regards,
Banham Customer Service Team
Risposta di Banham Group
Good Afternoon,
Thank you very much for taking the time to leave us a 5-star review. We're pleased to hear our team was able to respond quickly and help you regain access to your property.
Kind regards,
Banham Customer Service Team
Risposta di Banham Group
Dear Emma,
Thank you for your lovely feedback. We're pleased to hear our team made such a positive impression and that you found them professional, polite and knowledgeable.
We really appreciate your support, and thank you for choosing Banham.
Kind regards,
Banham Customer Service Team
Banham does provide very adequate…
Banham does provide very adequate security for the home overall. However some of the pitfalls which I have remained to find with the company’s services are:
- Customer support & communication can be improved especially over the telephone
- Engineer visit should be more punctual and better informed ahead of time!
- Company’s protocol should be reviewed overall for the satisfaction of its customers.
31 luglio 2026
Risposta di Banham Group
Good afternoon,
Thank you very much for taking the time to leave us a review, and for your comments. We are always grateful to receive feedback from our customers and will make sure that your review is passed on to our management team.
In the meantime, if you require any additional support, please contact our customer service team at customerservice@banham.co.uk and we shall be happy to help.
We wish you a pleasant afternoon.
Kind regards
Banham Customer Service Team
I called Banham to explain the issue I…
I called Banham to explain the issue I was having with my entrance door. They sent me a locksmith, even though I explained that the issue had to do with the door hinges and that’s where I needed help. I had to pay a lot for nothing, as the locksmith refused to solve the issue - and had to pay for someone else from a different company to come help. I asked Banham to at least offer me a partial refund, as they had mistakenly sent someone who could absolutely not help, but they refused to acknowledge the mistake on their end and refused to offer even a partial refund. I was fully trusting the company given the fact that they usually offer premium services, but I was very wrong.
22 luglio 2026
Non scritta su invito
Risposta di Banham Group
Good morning
Thank you very much for taking the time to leave us a review, and for bringing this to our attention. We are truly sorry to hear about your experience.
Your feedback is invaluable, and we really want to make things right, but as Trustpilot do not provide us with your contact details, we would ask that you contact us directly at customerservice@banham.co.uk so we can address your concerns and find a solution.
Once again, we apologise that our service did not meet your expectations but am confident we can resolve this to your satisfaction.
Kind regards
Banham Customer Service Team
Risposta di Banham Group
Good afternoon,
Thank you for taking the time to leave us this great review. We’re glad to hear you were happy with the service provided and will pass on your comments to our engineer.
Kind regards
Banham Customer Service Team
Good people and helpful
30 luglio 2026
Risposta di Banham Group
Good afternoon,
Thank you so much for taking the time to leave us a 5-star review, We are glad to hear you were satisfied!
Banham Customer Service Team
The engineer called me to say he was on…
The engineer called me to say he was on his way. The annual service inspection was very efficient and the engineer was friendly and respectful while in the house. Everything was checked thoroughly
7 agosto 2026
Risposta di Banham Group
Good morning,
Thank you for taking the time to leave us a 5 star review. We are happy to hear that your annual maintenance inspection has met your expectations and will let the engineer know about your feedback.
Have a lovely afternoon.
Kind regards
Banham Customer Service Team
Risposta di Banham Group
Good morning,
Thank you so much for taking the time to leave us a 5-star review!
Kind regards
Banham Customer Service Team
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