AVI-8 Recensioni 100

Very poor customer service - claim they can't deliver and I can't get ANY information about them because of that idiotic app, Shop.com!! Won't buy ANY products from ANY manufacturer that uses Shop.com!! and wonder if I'll EVER get my watch!!

I saved up to buy an automatic wind watch. The reviews are all good on their own web page. The watch gains time a 5 mins a day. The customer service are not interested. the warrantee is useless. Avoid buying from this crap company!

Un service client des plus inconvenants. Une considération cliente minime, servie à coups de réponses automatiques. Je n’achèterai plus chez eux.

Frais de douanes surprise! Super.

J’ai acheté deux montres en 2022 sur un délai de 15 jours.
Délai de livraison impeccable et packaging correct.
Mais comme beaucoup de critique lues ici , j’ai eu deux fois à payer des frais de douanes un mois plus tard de l’ordre de 65€, ce qui refroidit un peu l’engouement pour en acheter d’autres.

- Une montre achetée à plus de 200 € et 2 mois après reçu une facture de frais de douane à 60 € !?
QUELLE HONTE SHAME AVI-8, I regret my purchase.

- Le site n'avertit pas ses clients de ça et vous dis frais de livraison offert...

Je ne recommande pas / I don't recommend.

I don't even want to give 1 star, they are so bad they deserve zero. My son ordered 2 watches, they arrived at FedEx in the UK, who seem to have been unable to deliver them but you can't get any help from FedEx to resolve. Avi-8 provided zero assistance. And now the watches are on the way back to China apparently! Zero stars for customer service. Now he will have to wait on a full refund!!

My friend has a huge interest in aviation and got one of their models apparently it kept breaking and having to be sent back 2 times - best joke is they didn't even bother returning it after it was sent in the 2nd time

I can't remember anything about which one he got; I don't understand anything nor care about watches but had to write this and make sure everyone's aware!

This company is in breach of UK consumer rights, and they refuse to accept it. If you purchase a watch from them, be aware that they will ignore your consumer rights and refuse to accept any responsibility under UK law.

My watch broke within the 6 month warranty of ownership, and I spent 9 months going through Avi-8's recommended repair services, to no avail. The watch was professionally repaired 3 times and returned to me. Each time it was returned, it malfunctioned again.

Avi-8 offered to replace the watch, however I no longer had any confidence in the quality of their timepieces and requested a refund. Under UK Consumer Rights law, consumers are entitled to a full refund for faulty devices - however Avi-8 refuse to accept this responsibility.

After many emails and legal letters pointing out their breach of UK consumer rights, they have stopped responding to me.

I would highly recommend avoiding purchasing their timepieces. They are of poor quality and when something goes wrong, they refuse to accept that they are legally responsible to resolve the issue.

Très belles montres et de qualité. Le service client et le CM son réactifs et très aimables.

Cependant je me suis fait avoir sur les frais de douanes ! Environ 60€ de plus a payer APRES la livraison car départ de Hong Kong...
Evidemment ces informations ne sont écrites que dans les conditions d'expédition que personne ne lis, un petit message sur le site à la commande ne serait pas de refus !

Watch order is very late, invalid FedEx tracking # ,
Do not know what happened to the watch.
Very unhappy so far

De même que les avis précédents, des frais de douane de 71€ pour une montre à 250€, ça fait cher. Malgré la qualité du produit, je déconseille donc.
In English for european customers : custom tax fees to be paid : 71€ for a 250€ watch, this is a lot. I didn't see any warning concerning this when I purchased online on avi-8 website, thougth there should be a warning in capital letters. But avi-8 will probably say there is a warning, which is probablbly written in super tiny letters hidden somewhere ... Not european customer friendly

The Atlas Dual Time stands out and gets noticed. It's highly detailed and multi colored face attracts attention. I got the Black Ops, which is black on black with grey hour and minute hands, a red secondary timezone hand, and a yellow chronograph hand. There are also three additional dials for the seconds, the hour marker for the chrono and a 24 hour dial. The overall look and feel of this watch exude aviation. the unidirectional bezel and the aviation inspired look of the inner dials paired with the yellow outlined date window make you want to be in the air. The strap is a nice thick leather and the square shape of the case with the single red 2h button complete the sportiness of this model. Every time I wear this, people stop me and ask what it is. The answer I tend to give is "Affordable Awesomeness for your wrist". If you're an aviation enthusiast or just a fan of watches that are a bit busy, this is the watch for you.

Bought a Avi8 watch which i like really like the look of.
Ordered from an Avi8 dealer and noticed a fault within days of owning it. Sent the watch for repair under warranty. Its been back 3 times to fix the same fault and returned unfixed. They also kept the watch for months on end!!.
Avi 8 won't replace the watch or acknowledge my complaint.
Useless customer service, useless UK repair centre.
Wouldn't recommend buying one.
Also made several bad reviews on their Facebook page and have now been blocked.??

Super produit mais une facture de frais de douane de 50% du prix de la montre qui arrive 1 mois après le colis, après Noel.
Du coup ce n'est plus du tout le même prix.
AVI-8 refuse de nous rembourser les frais de douane.

J'ai acheté une montre sur leur site en octobre, cadeau de Noël donc pas encore d'avis sur la qualité, mais la surprise est arrivé un mois plus tard avec une facture de plus de 50€ de frais de douane à payer au transporteur ! Soit plus de 30% du prix de la montre ! C'est pourtant annoncé livraison gratuite sur leur site !( Mais faut lire les petites lignes qui excluent les frais de douane selon le pays de livraison).
Dommage mais je ne conseille pas...

Nice looking watch but very poor quality and useless customer service who only answer to say that you have to pay or that they can't do anything for you even for a watch still under guarantee. AVOID!!!!
After 2 weeks the leather of the bracelet started delaminating and falling apart.
After 10 month of not intense wear, as wearing G-Shock for work or normal day, button getting lost without having experience any kind of shock.
Being still in guaranty, trying to call customer service several times without success.
E-mails sent with picture and prove of purchase. Only solution proposed is to sent back the watch at my own cost for repair which I finally did.
WHAT A MISTAKE!!!!
Cost me more than 30€ with tracking to UK and it's now blocked at the distribution office for UK tax payment that they want I pay again for a watch under guarantee!!!

Bought one of their watches about 6 months ago, second hand fell off about 3 months in and now the hour hand is jammed and moves back and forth repeatedly. In this price range I wasn’t expecting high end quality but thought it would at least last a few years! Save your money and buy elsewhere.

Bought a Harrier 2 from ideal world in May 2020 .What a mistake!! 9 week out of the warranty it can't keep time so I sent it off to their service centre & got a prompt response. The estimated repair cost £90 ,quite a shock 😲 so I contacted AV 8 to ask why was it so expensive? ,the reply was that there was no mechanical problem but down to usual "wear and tear " .This is absolute rubbish-I only wear it on special occasions so I doubt it's had 2 months worth of wear .l contacted them again to emphasise my consumer rights & they fobbed me off. My advice is if you're thinking of buying an AV8 watch- don't bother ,save your money & get something else 😉 💩💩💩

I was first drawn to AVI-8 because I am a big fan of vintage aircraft. In this case, the P-51 Mustang. I must've stumbled across the name AVI-8 as they have an edition that mimics features of the original aircraft. I should give them one star for their designs (which I did, gave them one star). For lack of good judgment and a proclivity for collecting watches, I bought over the course of one month 8 different watches, most directly from AVI-8 and a few from private sellers. Had I known then what I know now, I would've still purchased the P-51 "automatic" and called it a day. My experience has been poor, very poor. I fault AVI-8 and, most notably, their US service provider "International Watch Service Center" (IWSC) in Nevada. I purchased an AVI-8 "Pegasus Concept" automatic that had a misaligned dial (which says enough about their QC) and requested warranty service. It was a total waste of time (pardon pun). IWSC is at best a FOS company and at worst a complete bunch of cons. I sent the watch for a "correction" to the dial and received a follow up message that the movement needed to be replaced which, presumably, they billed to AVI-8. It took almost 3 mos. When I received the watch, the dial had not been corrected (and my guess is neither had had the mechanism). I compained wah wah wah via email and was instructed to resend it which I did. Two months later, I got the watch and again the dial was still misaligned. The watches look great but really are not made well. The components are inferior to say the least. AVI-8 does a poor job of providing swift warranty help and, more aptly, chose a repair company in the US that has absolutely no interest in fixing anything. I sincerely hope that the word gets out that they are dishonest, deceptive and immoral.