Montre commandée et reçue dans les délais. Je n'ai rien à dire sur la qualité des matériaux mais elle n'est pas comme sur les photos du site officiel. Raison pour laquelle je souhaite la renvoyer... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I've had 3 strokes in the past one year. I dont go anywhere as only one arm is left working and both legs, my diaphragm, my vocal chords are all paralyzed. The point is I dont need another watch. I h... Leggi di più
De même que les avis précédents, des frais de douane de 71€ pour une montre à 250€, ça fait cher. Malgré la qualité du produit, je déconseille donc. In English for european customers : custom tax fee... Leggi di più
If I could put zero stars I would. The watch I received is broken and completely unusable, even more disappointing is their customer support. It is nonexistent. I have sent numerous emails with only... Leggi di più
L'azienda ha risposto
2,3
Scarso
100 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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Dreadful experience; be very careful.
Dreadful experience.
Order was slow to arrive & looked very different to advertising pictures, so was unusable.
Money had been paid to UK but (self-pay) return address was Hong Kong, with caveats that would give them easy get-outs.
I would advise prospective purchasers to be very certain of their desire & the risks before parting with money. 🥵
7 luglio 2025
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Risposta di AVI-8
Thank you for your feedback. We are sorry to hear you were disappointed with your order. We strive for complete customer satisfaction, so we have looked into your specific case to understand what happened.
We would like to provide some clarity for you and other readers:
Delivery Speed: Our records show your order was placed on June 22nd and delivered on June 26th. This is a 4-day delivery window, which is well within and even faster than our standard 5-10 business day delivery policy once dispatched. We are proud of our efficient shipping process and are confident this was not a delay.
Product Appearance: We make every effort to represent our products accurately through high-quality photographs. However, we must note that the appearance of a watch's color and finish can be affected by many variables, including your screen's display settings, lighting conditions, and angle of view. We always recommend viewing the product images as a guide to the design, understanding that there may be slight perceptual differences in person.
Return Policy: Our return policy is clearly stated on our website. To be fair to all customers, we accept returns for items that are incorrect, faulty, or not as described. As the item you received was the correct model and in perfect working order, but the return was based on a subjective color difference seen in person, it did not meet the criteria for a free return label from our UK hub.
Therefore, to facilitate a return, we provided the address of our central returns hub in Hong Kong, as is standard for international e-commerce businesses. The customer is responsible for the return shipping cost in such cases, which is a common practice to prevent misuse of free returns.
We regret that we could not meet your expectations on this occasion. We are always reviewing our policies to ensure they are fair and transparent.
Risposta di AVI-8
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you’re disappointed with your watch. At [Your Brand Name], we take pride in the quality of our products, and it’s concerning to learn that we did not meet your expectations.
We’d really appreciate the opportunity to understand what went wrong and make it right for you. Could you please email us directly at info@avi-8.com with your order details? This will help us look into your specific case and find a solution.
We’re constantly working to improve our products and customer experience, and feedback like yours, though disappointing, helps us do better.
Using a name to sell not to commemorate
Purchased Spitfire Lock as related to the flying ace. Got the watch, which looks good but no reference to Eric Lock on the watch at all. As this is to commemorate him, surely should be some reference, even if on the back!!!!!!!!. Very disappointed as it looks like they using his name to sell but can't be bothered to even add his name to the fac
4 agosto 2025
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Risposta di AVI-8
Thank you for your review and for sharing your expectations regarding the Spitfire Lock Chronograph. We are sorry to hear that the watch did not meet your hopes for a direct commemoration of Squadron Leader Eric Lock.
We would like to clarify the intention behind this timepiece, as outlined in our product materials. The Spitfire Lock Chronograph is designed as a tribute to Eric "Sawn Off" Lock and his incredible legacy, with its inspiration drawn from the aesthetic and spirit of the Spitfire cockpit he would have flown, rather than being a literal, engraved commemorative piece.
The design details you see are specifically intended to honour that history:
The "clean, symmetrical and highly legible twin-register dial layout" is drawn from the Spitfire's cockpit gauges.
The "42mm case is inspired by the Spitfire's famous curved silhouette."
The "micro detailing on the case sides are designed to recreate the panels on the aircraft."
We recognise that our product description may have led to a different expectation for a physical engravement, and we sincerely apologise for any disappointment caused by this misunderstanding. Your feedback is invaluable, and we will ensure the inspiration for our tribute designs is communicated with even greater clarity in the future.
We are truly sorry that this did not resonate as intended.
Beware of returns
Hidden Return Policy
I have EIGHT AV-8 watches over a five year period, and I am delighted with the products.
I purchased a GMT, and was so delighted with it, I decided to buy the same watch again in a different colour.
When I received the watch, the colour green was very muted compared to the photographs online.
I decided to return it for a refund.
Whilst their website mentions that customers will be responsible for the cost of returns, it completely fails to disclose that returns must be shipped to Hong Kong.
I was astounded to find that the cheapest means of return was £25!!!
Despite writing to AV-8 to complain, my comments about the cost were ignored.
They have now lost a regular and repeat customer.
I will not be purchasing any more of their products.
As a regular customer, I do not feel that they have provided a good service. I assumed that the returns were either the UK, or Europe - NOT Hong Kong!
Unless you are absolutely certain that you will be keeping the watch before you order it, buyers beware of the high costs of returns!
20 luglio 2024
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Risposta di AVI-8
Thank you for your review and for your loyalty over the years. We are genuinely sorry to hear that your recent experience has led you to feel this way, and we appreciate you bringing your concerns about our return process to our attention.
We are sorry the colour of the watch did not meet your expectations based on our product imagery. We strive to represent our products as accurately as possible, but we acknowledge that screen settings and lighting can cause variations in perception.
Regarding the return location, our policy is not hidden. Our Refunds Policy, which is accessible via a clear link in the website footer. We include this information to be fully transparent with our customers about the process before a purchase is made.
We understand that international return shipping costs can be unexpected and frustrating. As a gesture of goodwill for a valued repeat customer, we would have been happy to explore solutions, such as offering a partial shipping credit or a discount on a future purchase, had this been raised with our customer service team as a specific request.
It is disappointing to learn that you will no longer be purchasing our products. We have valued your patronage over the last five years and are saddened to have lost your trust over this issue.
I returned the watch to solar the…
I returned the watch to solar the distributor of av1 watches in hongkong still waiting on my refunded numerous emails to them no reply.Do not buy these watches they are shipped from hongkong unknown to me and also they wiil not go through customs as unknown to me as it has a battery inside the watch I am stiil £125.00 out of pocket plus £20.00 postage
16 maggio 2025
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Risposta di AVI-8
We are very sorry to hear about the significant difficulties you have encountered with your return and refund process. This is certainly not the experience we want for any of our customers, and we understand your frustration.
To resolve this for you immediately, we need to locate your order in our system. Unfortunately, we have been unable to find it based on the details provided in this review.
Please could you email our dedicated customer service team directly at info@avi-8.com from the email address you used to place the order? Please include your full name and order number, and use the subject line "Trustpilot Refund Query".
This will allow our team to prioritize your case, track your returned parcel, and process your refund without any further delay.
We have escalated this internally and will ensure someone personally oversees the resolution of your case once we receive your email.
Thank you for your patience, and we apologise again for the inconvenience caused.
First Impression
First impressions of the watch are good. Looks great and for the sale price of £209 would be 4 stars. But it's full price is £440 and had I paid that I'd not be so happy.
As I said it looks great, but when compared to £400 Bulova I have, the Bulova just looks in a different class.
Have read reviews about the lasting quality and poor customer services, but as I've only had it 3 days I can't comment as it's all working fine.
6 maggio 2025
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Risposta di AVI-8
We are sorry to see that your watch has experienced condensation inside the crystal.
Thank you for providing the review title, as it helps us clarify an important point. The watch is rated to a water resistance of 5 ATM (50 meters). This classification means it is resistant to splashes, rain, and accidental immersion in water, but it is not designed for swimming, showering, or other water activities.
The development of condensation typically indicates that the watch's water resistance has been compromised. This can happen if the crown was not fully screwed down (if applicable) or if the watch was exposed to water pressure beyond its 5 ATM rating.
While we rigorously test our watches to ensure they meet their stated specifications, we would like to help. Please contact our customer service team at info@avi-8.com with your order number. Our team will review your case and provide you with information on available options to resolve this.
Beautiful looking watch however
Beautiful looking watch however, after only 13 months, it developed a loud rattling noise. I reached out to AVI8 who said it must be sent overseas (possibly for weeks) at my own cost just to determine what the issue is. AVI8 doesn’t have a service centre in Australia.
27 gennaio 2025
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Avoid poor quality Chinese crap
Watch is nice but features are useless. Glow in the dark which they very actively promote is terrible and last minutes.
The watch strap broke at the clasp and their customer service refuse to resolve it under warranty and instead demand £70 for a new strap.
Quality is poor and this is a very very cheap watch sold at a premium
15 febbraio 2025
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Dreadful service
Dreadful service. Bought a watch and the hands got stuck. Within warranty and sent to service centre. Receipt acknowledged. Heard nothing further. Told they were waiting for parts from AVI 8. Contacted them who said I needed to liaise with service centre. I said no as parts due from them. I was then told watch going to Hong Kong for repair. I asked for a refund and they said no as not within 30 days of purchase. I pointed out that the watch isn’t fit for purpose so I am rejecting it and want a refund. I like the watch but have lost faith in the product and service. I will sue if no refund in 7 days.
12 novembre 2024
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the time always late
the time always late. brought it to the service center (of the store which i bought the watch. they said that they already switch the machine with the new one. it didn't take a long time for the watch to be late again.
17 gennaio 2025
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ALERTE ARNAQUEEEEEE !!!!!!!!
Je dois mettre une étoile malheureusement c'est deja cher payé.
Apres avoir subit comme beaucoup d'autres cette arnaque sur les frais d'envoi.
Quelle surprise de voir que en plus d'arnaquer les gens sur les conditions de vente, je me suis fait aussi escroquer sur la qualitée du produit.
Apres avoir porté cette montre au maximum 5 fois, le bouton de remontage a deja sauté... une camelote chinoise ??
Et quand je demande un retour SAV, je dois envoyer un colis de nouveau A MES FRAIS !!!! dans un atelier à Besençon ... Cette expérience d'achat et certainement ce que j'ai connu de pire depuis 20 ans d'achats sur internet.... FUYEZZZ FUYEZZZ C'est une escroquerie organisée
25 dicembre 2024
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Arnaque totale - action en justice
Montre commandée et reçue en juillet 2024. Le site affiche clairement « FREE SHIPPING WORLDWIDE ».
Le mécanisme du mouvement automatique s’est détaché au mois d’août (il n’y a pourtant eu aucun choc). Le service client fait le mort.
En septembre 2024 je reçois un premier courrier de FedEx me réclamant 70€ de frais de douane. Puis un 2eme et un 3eme ce mois de novembre, menaçant d’un recours en justice.
Arnaque totale ! Il est hors de question de payer ces frais de douane non indiqués à la commande ! Surtout pour une montre qui ne fonctionne plus !!
À FUIR !
26 novembre 2024
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Bestelling in november 2024 AVI8
Bestelling in november 2024 gedaan .
Netjes optijd ontvangen. Maar het deed niet aan verwachtingen. Het merk AVI is van goede kwaliteit.
Maar bij dit bedrijf moet je niet terug sturen. Het zit uiteindelijk in Hong Kong..Staat nergens vermeld op hun site . Ingewikkelde verzendinstructies en hoge kosten naar China .Het retourneren is heel streng . Ze verzinnen alles om niet terug te hoeven betalen. Je bent je geld en horloge kwijt . !! AVI is prima , maar koop niet bij dit bedrijf en zoek in eigen land of regio . Beste en betrouwbaar is Amazon.
25 novembre 2024
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Risposta di AVI-8
Thank you for sharing your experience. We're glad to hear that you received your order on time, but we’re sorry to learn that it did not meet your expectations.
We understand your concerns regarding the return process and the shipping instructions. We aim to provide clear information, and we regret any confusion caused. Your feedback is important, and we will work on improving our communication regarding returns.
We appreciate your recommendation for shopping locally, and we hope you find a solution that works for you. Thank you for your feedback regarding the AVI brand; we will continue to strive for better service.
Beautiful watch…that’s about it
Beautiful watch…that’s about it. The glow in the dark feature which is a major part of the advertising, worthless. Keep a flashlight nearby. Haven’t had it long enough to determine if it keeps accurate time, but judging from other reviews that is a big NO. My Seiko can be read in the dark all night long, this lasts no more than 2 minutes.
Cannot recommend
21 novembre 2024
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Abysmal customer service
Good looking watch. Loved it. Until it went wrong and wouldn’t work 14 months into a 24 month warranty. Sent it back to the manufacturer who returned it in the same non functioning state saying nothing wrong. Utter rubbish. It didn’t tell the time! Did the process a second time and same outcome.
In the end sent it back to Amazon who were great and refunded the purchase price. So the upshot is don’t by a good looking watch from a poor manufacturer and even worse customer service.
15 novembre 2024
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Attention frais de douane !!!
5 montres commandées à des dates différentes cette année et hier réception de 5 factures FedEx allant de 50 à 60€ !
Avi-8 est au courant de cette situation mais ne prévient toujours pas CLAIREMENT ses clients de ces frais supplémentaires à chaque commande, pour moi ça s'appelle de l'arnaque.
Quand on commande sur un site anglais on ne s'attend forcément pas à ce que les prix indiqués soient HT et non pas TTC et surtout que les articles sont expédiés via la Chine.
Je mets quand-même une étoile pour la qualité des montres mais ce sera clairement la dernière fois que je commanderais sur ce site !!!
9 settembre 2024
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Arnaque aux frais d'expédition !!
Après un achat (qui a mis du temps à arriver), une petite remise et un prix correct avec des frais d'expédition corrects. J'ai reçu une lettre de FedEx me réclamant des frais d'expédition et de dédouanement de 65,28€!!!! La montre me revient donc extrêmement chère!! Et bien sûr cela n'est mentionné nulle part!! Une honte!! Surtout n'achetez pas, vous allez sentir passer la facture par la suite!!
7 giugno 2024
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Acheter sur leur site...frais de douane…
Acheter sur leur site...frais de douane non prévus..
Au bout de 2 mois un bouton tombe tout seul...
pas de prise de garantie...c'est inadmissible...
Apparement seul le mécanisme est garantie...éléments que VAI-8 ne fabrique pas...
ATTENTION ATTENTION
Your AVI-8 International Warranty does not cover, notably:
Defects and damages resulting from misuse or negligence, or from accident,
Battery, case, crystal, strap, or bracelet
Defects and damages caused by improper use, alterations, tampering, dismantling or unauthorised modifications or repairs,
Water damage unless marked water-resistant
2 agosto 2024
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Je n'ai pas bien compris sur quel site…
Je n'ai pas bien compris sur quel site vous l'avez acheter car il serait bien de le noter pour que les autres ne se fassent pas avoir.
Ensuite pourquoi avoir payé les frais de douane 2 mois après alors que l'envoi était gratuit et que vous aviez le produit ?.
Vous en êtes sûr que c'est le site et pas Fedex qui joue à ce jeu car le site vous l'aurez facturé mais comme ils disent envoi gratuit. Il faut se poser les bonnes questions
La cupidité a vouloir tout sans payer vous finissez par le payer cher alors qu'il y a des sociétés Françaises où tout est clair
24 giugno 2024
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