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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Assistenza agli anziani
  2. Residenza assistenziale
  3. Centro di consulenza per i consumatori
  4. Casa di riposo

Scritti dall'azienda

Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.


Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

137 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Ha risposto al 50% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 4 stelle su 5

A useful service when trying to choose care.

Their forms were clear and easy to complete. They asked sensible questions about the type of help I needed and what I could afford to pay. They asked relevant questions about my home situation without being intrusive or personal.
The shortlist was about the right length, not overwhelming however, some of the businesses did not provide care in my area, or did not provide all the services I needed.
It was good to get follow up contact.

8 luglio 2024
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Risposta di Autumna

Hi Kay, we are really pleased to hear that you found both our form and service helpful and sensitive. Sometimes we only have certain information about providers, but glad to hear the majority of services were in the right area for you. Do get back in touch if you need any help now or in the future.

Valutata 5 stelle su 5

Quick response from care homes…

Quick response from care homes available in the area

10 luglio 2024
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Risposta di Autumna

Really pleased to hear that you received quick responses from the care homes- we know how important this is for finding the right care. Please do come back to us at any time if you have any questions or would like any further support!

Valutata 5 stelle su 5

Assistance in identifying possible…

Assistance in identifying possible residential faciyis always helpful

17 giugno 2024
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Risposta di Autumna

Hi there. Really glad to hear that you found our service helpful and we could assist you in identifying some possible options. Please come back to us at anytime should you need any further help!

Valutata 5 stelle su 5

Autumn we're caring and helpful ,

Autumn we're caring and helpful ,

1 luglio 2024
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Risposta di Autumna

Thank you very much for your feedback and we are so glad to hear that you found our service caring and helpful. Please do come back to us anytime if you need us.

Valutata 4 stelle su 5

No Respite for Caregivers

I’m finding it difficult to understand why Nursing Homes for Parkinson’s Patients have problems providing respite for the caregivers to have a necessary break from caring.
Respite is essential for full time family Carers. We need a break or we will break!
Autumna saved me time by researching the homes for me. But unfortunately they weren’t able to help.
To be honest, they came up with the same answers as I did! There is no Respite beds in Nursing Homes because the Nursing homes are prioritising Permanent patients. So where does that leave myself and other full time carers!

14 giugno 2024
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Risposta di Autumna

Hi Susan, really sorry to hear about this. We are finding that most homes are asking for 1-2 weeks notice when asking for respite which I know is short notice when you are trying to book a holiday or have a break. Please come back to us nearer the time of your break and we can look again for you. We can also look at alternatives such as respite home care or live in care if this is a possibility. We are here for you if there is anything else that we can do. Best wishes, The Team at Autumna.

Valutata 5 stelle su 5

Very quick response to give nearest…

Very quick response to give nearest homes availability

15 giugno 2024
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Risposta di Autumna

Really pleased to hear that you found our service helpful- we understand how important it is to reach out quickly when you are looking for care. Please come back to us whenever you need. Best wishes, the Team at Autumna.

Valutata 5 stelle su 5

Prompt and efficient service

I received a sensible number of options via email. Many of the places also sent a personalised follow up email asking if they could help any further . My mum is currently sorted in a rehabilitation facility but should I need to explore care in the future I would use this site again .

13 maggio 2024
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Risposta di Autumna

We are really pleased to hear that you were happy with the options received and that you received support from our follow up team. We are always here to help you now and in the future! Warmest wishes.

Valutata 5 stelle su 5

Helped find care for my dad

I tried a few different services to help me find care for my dad and I gave autumna a call last Saturday. The lady I spoke with was very helpful in putting me in contact with some care homes who I hadnt found already. Managed to sort something already and dad will move in soon. Relieved how quickly they helped me find homes who could help.

11 maggio 2024
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Risposta di Autumna

Hi Arthur. We are so pleased to hear that you found the service helpful and we are always here should you need any further support! Best wishes for your dad and we hope all goes well with the move.

Valutata 1 stelle su 5

Patronising& discouraging group.

Newly in receipt of an inheritance,I filled in a query form for modest purchase in Newcastle.
I received a most discouraging message,advising me to ask the Council to house me!
I am housed,I do not need your patronage..
If people with £ 100,000 are too poor to apply,don't include this range in your selection.
Their e mail reply,suggested I might find more money!

2 maggio 2024
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Risposta di Autumna

Hi Denise, we have reached out to you directly via email to see if we can offer any further support.

Unfortunately, every search is different and whilst some areas of the country have many options available, others have very few. Our search parameters allow a wide selection so that we can support as many people as possible in their search but we are not always able to find appropriate choices based on customer needs.

We are really appreciative of your review as you've helped us identify an area where we can better support individuals by giving a more bespoke set of guidance when we're unable to find appropriate options. Please don't hesitate to get back in contact if you need any further support.

Kindest regards
Roni Statham - Support Team Leader

Valutata 5 stelle su 5

Outstanding customer service

I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advice, when this whole process of trying to sort out the best for elderly parents feels so fraught and stressful, and you don't understand the process or the NHS/Social Services jargon, and you feel like your being pushed into a corner! Thank you Debbie, you made my day a whole lot better! Ros

16 agosto 2022
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Risposta di Autumna

It was my pleasure Ros and I am so glad I was able to help and reassure you. We know how stressful the whole process is and it doesn't help if you have to wait ages to get the answers you need! Hope everything goes well. Debbie

Valutata 5 stelle su 5

Excellent service

I have recently contacted Autumna.co.uk regarding a care placement for my Mum. The response by Autumna was very quick and comprehensive where I received a list of local care providers appropriate to the needs I described in addition, the providers were able to contact me directly (as I requested). The follow up has been helpful and good- I would definitely recommend.

3 agosto 2021
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Valutata 5 stelle su 5

Excellent Service

What an amazing service this company provides.
I was helping my friend research care homes and following a 'bot' conversation Debbie from Autumna contacted me.
For a very reasonable fee, they carried out all the research needed to identify appropriate accommodation for my friend and presented it in a professional, user-friendly report, all within the agreed timescale.
They were very approachable and I would be more than happy to recommend them to anyone seeking assistance with what can be a very stressful and hassle-filled experience.

5 marzo 2021
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Valutata 5 stelle su 5

What a brilliant service !!

What a brilliant service !!
Exactly what people considering a retirement home need as well as their families.
A great web site with really useful links as well as phone numbers for the technically challenged and super personal contact when you phone Autumna.
They certainly helped me work through the issues including many I had not thought about.

11 giugno 2020
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Valutata 5 stelle su 5

Help at last

I phoned Debbie a few days ago. Google kindly suggested the service. I phoned straight away as I have spent weeks trying to get advice. I was very impressed with the help that she gave me very quickly. She made it clear to me what my next steps should be, and sent me a list of local care homes. I has helped me to go on to the next step of contacting places which seem suitable, and am clear what else I need to do.

8 marzo 2020
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Risposta di Autumna

Thanks for the kind words Tom. We were so pleased to be able to clarify the situation for you and suggest how to approach the problems. It was lovely talking to you and we are always here if you need some more help.

Valutata 5 stelle su 5

Working together for improvement.

I have worked with Debbie and her team for a number of years and found this relationship to be refreshing in a sector that can be very demanding. Debbie is more then happy to listen and to work together in trying to shape the future of care today. I am more then happy to recommend Debbie if I was unable to deal with a situation that she may be able to support me with.

25 febbraio 2020
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Valutata 5 stelle su 5

Excellent, Honest & Impartial Advice

Debbie and the team at Autumna offer a wonderful service. Their listings are independent which is a huge selling point when you measure against comparable services. I'm certain that anyone looking for an impartial view of what type of care they need wouldn't go wrong speaking to Debbie and the team at Autumna!

14 febbraio 2020
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Valutata 5 stelle su 5

I have no hesitation in recommending…

I have no hesitation in recommending Debbie and her team, they provide expect advise in a complex industry. The are a shoulder to lead on when you are trying to navigate the emotional rollercoaster of finding care for a loved one.

14 febbraio 2020
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Valutata 5 stelle su 5

Personal Recommendation

I know Debbie Harris personally and I am in awe of her passion and her knowledge within the care industry. I have experienced first hand the complex choices and overwhelming amount of information. With her care and passion I would highly recommend Autumna If I was ever faced with making this this decision again.

9 febbraio 2020
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