I turned to them when I needed help in locating help with finding a care home for my mother. Within 24 hours, I started receiving calls from excellent care homes in the area, and within a week fou... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Autumna we’re amazing. It is hard accepting and then finding care solutions for your parents. I found Autumna to be kind, caring and very knowledgeable. Very helpful navigating these unknown waters... Leggi di più
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I can't thank Debbie enough for her phone call at 5.45 last night - I wasn't expecting a call back that quickly. She listened magnificently to my query and gave me reassurance and calm, sensible advi... Leggi di più
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Excellent independent source of advice - they cannot solve all your problems as the area of residential/ nursing care and social care in general is a mess - but they can help you navigate it. My mothe... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
Find the right Elderly Care with Free Expert Advice and the most detailed searchable Directory of Care Homes, Nursing Homes, and Homecare services in the UK.
Informazioni di contatto
Park House, 89 Warwick Park, TN2 5ET, Tunbridge Wells, Regno Unito
- 01892 335 330
- info@autumna.co.uk
- autumna.co.uk
4,6
Eccellente
137 recensioni
Ha risposto al 50% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Easy to use and helpful
Easy to use and helpful, responsive customer service.
11 novembre 2024
Non scritta su invito
Risposta di Autumna
Hi Alex, Really happy to hear that you had such a positive experience with it and thanks so much for the lovely review. Here anytime that you need us!
Always prepared to listen and respond…
Always prepared to listen and respond appropriately
25 novembre 2024
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Risposta di Autumna
Thank you Walter! we are so glad you felt listened to and happy to help anytime.
Response was exceptionally quick and on…
Response was exceptionally quick and on a Sunday.
List supplied was mostly relevant to my needs
9 novembre 2024
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Risposta di Autumna
Thank you Rod! We are so glad you found our service quick and helpful.
Provided a list of homes who all…
Provided a list of homes who all responded speedily and made you feel that help is available.
15 novembre 2024
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Risposta di Autumna
Thank you for your feedback. We're so pleased to hear from another client who has found our service helpful and supportive. Do be sure to come back to us if you need any further assistance.
Autumna were very kind and helpful
Autumna were very kind and helpful, understanding the difficulties of searching for the right place for Dad.
12 novembre 2024
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Risposta di Autumna
Hi Sarah, we are so pleased to hear that you have found the right home for your dad and we always here for you if you ever need anything else.
Really prompt response
Really prompt response
Gave some useful information to pass onto our clients looking into care homes in their area
24 ottobre 2024
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Risposta di Autumna
Thank you for such a lovely review! Please give us a call at anytime if you need any further assistance for your clients.
Very easy to use and find what you need
Very easy to use and had direct responses from Care homes the day after submitting my enquiry. Found a very good home for my dad using this service.
17 ottobre 2024
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Risposta di Autumna
Thank you for such a lovely review and we are really pleased to hear that you found our service useful. I hope your dad settles in well at his new care home and please come back to us if you ever need any further support.
Great service
Great service. In what is a hard time for families, the service is quick and unobtrusive. Staff seem very friendly and supportive
22 ottobre 2024
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Risposta di Autumna
Hi Karen, we are really pleased to hear that you have found our service and team so helpful. Please do get back in touch if there is anything else we can help you with in the future.
Good company good feedback
8 ottobre 2024
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Risposta di Autumna
Thank you John for your kind and positive words. Please don't hesitate to get back in touch should you need us again in the future.
I was helping a friend find the right…
I was helping a friend find the right sort of supported living for her. The MacArthy stone resales was the one we choose and made an offer in Ipswich . Although the costs on supported living may seem high to some the value for money for supported independent living opposed to the care home fees makes it affordable.lots of good information on the website and help if you need it
18 ottobre 2024
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Risposta di Autumna
Hi Lynne. Thank you so much for your review which just shows how retirement living can be a great alternative to a care home. We wish your friend all the best with her move and hope everything goes well! All the best.
Risposta di Autumna
Thank you for your feedback- really pleased to hear that you found our service easy to use.
In the complexity of elderly family…
In the complexity of elderly family needing extra care, info as where to start. I have found this service excellent, in usefull relevant info.
Well done team.
1 ottobre 2024
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Risposta di Autumna
Thank you Sandra for such a wonderful review. The team are absolutely thrilled that you found the service useful and are here for you anytime should you need anything further.
Finding a care home
My family suddenly had to both try and deal with the ways of the NHS and then find an appropriate care home. I was grateful that Autumna provided a very simple way of generating appropriate homes in the local area. The follow up emails are also appropriate.
14 ottobre 2024
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Risposta di Autumna
We are really pleased to hear that you found our service helpful and easy to use. Please come back to us at anytime if you need any further support at any stage of your journey!
Professional service with excellent follow up contact.
Excellent follow up contact.
4 ottobre 2024
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Risposta di Autumna
Thank you for the feedback comments Deborah. Our follow up team will be really please to know that their hard work and dedication is appreciated!
Comprehensive service
They are pro active in keeping in touch with people and contacting providers about opportunities to buy/rent and visit retirement and care facilities.
24 settembre 2024
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Risposta di Autumna
We are thrilled to hear that you found our service helpful. We understand how important it is to be proactive in helping families find the right care and retirement options. Please do come back to us at anytime!
Very professional support and advice…
Very professional support and advice from Tosin at Autumna. Good options forwarded and good follow up procedure.
20 settembre 2024
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Risposta di Autumna
Thank you very much for your feedback and kind words. I am pleased that you have found our services helpful during your search. Please come back to us at anytime should you need any further help! Best wishes, Tosin
Friendly approach and helpful
5 settembre 2024
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Risposta di Autumna
Thank you for your comments Brian. We are friendly and helpful so it's much appreciated when one of our clients puts it into words! Be sure to get back in touch if there is anything else we can help you with in the future.
Always keeping in touch home for mum without being…
Always keeping in touch without being pushy politexx
9 agosto 2024
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Risposta di Autumna
We are really pleased to hear that you were happy with our service and our sensitive but positive way of keeping in touch. We are always here to help you in the future! Very best wishes to you and your mum.
The lady on phone was helpful
The lady on phone was helpful, putting where I needed to be, searching for residential places, for a gentleman I know, especially with in a 12 mile radius of where I live
31 luglio 2024
Non scritta su invito
Risposta di Autumna
So good to hear that we were able to help you and your friend. Please be sure to get back in touch if you would like any more support or assistance in the future.
Although I am still undecided as to…
Although I am still undecided as to what and where to move to, I welcomed the help given from Autumna and as soon as I feel more able to make a decision I will be in touch to see if you have anymore new developments.
Thank you.
5 agosto 2024
Non scritta su invito
Risposta di Autumna
Hi Shirley. Thank you so much for your lovely review. Do come back to us when you are ready, and in the meantime, best of luck with your search!
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