What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Dettagli dell'azienda
Informazioni su Alncom
Scritti dall'azienda
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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Good service provider
Good service provider, always friendly, helpful and knowledgeable on the phone. The workmen who fitted the new equipment were polite, tidy and efficient. Nice to be able to speak to a human on the phone not a robot. Good value for money
11 maggio 2026
Risposta di Alncom
Thank you Jen for the positive feedback we really do appreciate you taking the time to write this and giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Problem free broadband
I have been a customer since 2023 and have received good customer service and trouble free broadband in all that time.
9 maggio 2026
Risposta di Alncom
Thank you Alan for your continued support and being a loyal customer, Team alncom are extremley grateful to you.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great customer service
Reliable connectivity. Great customer service - specifically when it comes to any technical issues. No long waits on hold, no laborious process of feeding information to a bot. Just a human being doing their best to help solve your problem as quickly as they can.
9 maggio 2026
Risposta di Alncom
Hi Matt, we would like to thank you for taking the time to write your 5* review. We are so happy that your experience you have had with our Alncom teams have been positive, we are here at the end of the phone if you need any support in the future.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if you need any advice and we will be happy to help.
Team Alncom
Happily Invisible
I would think you would only notice broadband if there was a problem. Happily my broadband goes totally unnoticed and that’s how it should be.
9 maggio 2026
Risposta di Alncom
Thank you Kev for your words of kindness we really do appreciate your continued support. If you ever do notice any issues with your broadband, please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service, professional engineer, and very helpful customer service. Broadband speed is exactly as promised.
8 maggio 2026
Risposta di Alncom
Hi Steve, thank you for your fantastic feedback, we are truly grateful to you for giving us 5*s. We are here if you have any queries or need any support by calling us on 01665 604 816 or by emailing help@alncom.uk and we will be very happy to help.
Team Alncom
Had no internet at all
Had no internet at all. Spoke to Alncom who came in 30mins after speaking to them. They assessed the requirements, back to put a small duct in the back to install. All over approximately two days.
Several different people involved. All very professional.
5 maggio 2026
Risposta di Alncom
Thank you Jeremy for sharing your experience you have had with our Alncom teams, we really do appreciate you taking the time to write this and giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very efficient service
Very efficient service, immediate response to any issues, and proactively inform us of any upcoming interruptions. Customer service very good. Excellent local provider, would definitely recommend.
5 maggio 2026
Non scritta su invito
Risposta di Alncom
Hi Jennie, we are thrilled to hear you recieved an immediate response to any issues that you have had and that we have dealt with them proactively.
We would like to thank you for your kind words and rating us 5*'s we really appreciate your support.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Amazing service on a bank holiday weekend
We’ve been with Alncom since November for our holiday house. We had amazing service today when the wifi connection to the tv was lost and an engineer came out and fixed the problem within hours on a bank holiday weekend. Our guests, celebrating an 80th birthday at the house, were delighted. We’d never have got that service with our previous nationwide provider.
2 maggio 2026
Non scritta su invito
Risposta di Alncom
Thank you Catherine for your fabulous 5* review!
We are delighted that we could help with your guests 80th Birthday Celebrations and that they could enjoy their time at your holiday home.
Our teams are committed to supporting our valuable customers.
Please do contact us on 01665 604 816 or email help@alncom.co.uk if we can be of any further assistance and we will be very happy to help.
Team Alncom
Lewis the engineer came out today very…
Lewis the engineer came out today very polite ,friendly easy going very professional done a fantastic job
29 aprile 2026
Non scritta su invito
Risposta di Alncom
Hi Mark, we would like to thank you for taking the time to write your 5* review we are extremely grateful to you for sharing your positive experience and will pass your kind words onto Lewis.
If you need us in the future, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Fantastic service from start to finish…
Fantastic service from start to finish . A special thanks to the installation guy who went above and beyond
15 aprile 2026
Risposta di Alncom
Thank you John for your kind words of appreciation and giving us 5*'s, we are truly grateful to you.
We will pass your special thanks onto Lewis our installation engineer.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Suzanne, for your 5* review, we are delighted you have had a great experience with our customer service team.
We are here if you need any support in the future, no matter how small, please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent Alncom
Very personal company with excellent staff in the office and efficient, polite and competent engineers and technical teams. We now have our terrible, slow, intermittent Wifi replaced by super super fast broadband for less than we were paying before!
16 aprile 2026
Risposta di Alncom
Thank you Jo for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
From Sales through installation and…
From Sales through installation and checks after the staff were friendly, professional and prompt.
17 aprile 2026
Risposta di Alncom
Thank you Anthony for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Insulation
The lad im sure his name was Lewis was amazing very polite and professional and made sure I was 100 % sure I was all set up properly 10 out off ten for customer skills I would definitely recommend alncom just off how professional and helpful he was thank you again
15 aprile 2026
Risposta di Alncom
Thank you for taking the time to share your view on the service you have received from our installation engineer, Lewis, we will pass this onto him.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Alncom - A Brilliant Broadband Company
Alncom is a brilliant company which provides excellent reliable broadband products and services. They offer excellent value for money. All their staff; both on the customer support side and technical team are excellent. Team members are polite, efficient and knowledgeable.
Their products work!
10 aprile 2026
Non scritta su invito
Risposta di Alncom
We truly appreciate you taking the time to write your 5* review and sharing your experience you have had with our teams.
We pride ourselves on providing the best service possible to you our valuable customer.
If you need any advice or support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fantastic
Great communication throughout the process, fitting the new system was very quick and everything works great so far.
9 aprile 2026
Non scritta su invito
Risposta di Alncom
Thank you Robert, we are so glad you are happy with the service you have received from our teams and giving us 5*'s
If you have any queries in the future, no matter how small, we are here to help, please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Outstanding service throughout.
I phoned Alncom after my broadband failed and was dealt with very quickly by their friendly helpline staff. Within 30 minutes an engineer was at my door and investigating, quickly finding the fault was outside my property. As this was going to take a little while to trace and fix, I was offered a backup solution to tide me over, although I was happy without this, it was nice to know it was available. 24 hours later, the fault was traced and fixed. Outstanding service by friendly staff who are proud of what they do and don't treat you like a technological idiot!
7 aprile 2026
Non scritta su invito
Risposta di Alncom
Thank you Jonathan for your kind words and taking the time to share your experience you have had with our Alncom teams.
We will always do our utmost to provide the best service possible and to go the extra mile with a smile.
If you need us in the future for any support, please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help, we are available seven days a week from 8am - 8.30pm.
Team Alncom
Exceptional!
Exceptional process from start to finish! Great people in the business that are very easy to talk to and are obviously happy in their roles.
Fibre connection has been flawless since installation!
23 marzo 2026
Non scritta su invito
Risposta di Alncom
Thank you Mark for your feedback is greatly appreciated and thank you for giving us a 5*
Our teams thrive on giving our customers the best experience possible and look forward to serving you as our valuable customer.
If you need us in the future for any support please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Andrew for your 5* review we are so glad that you have had a positive experience with our customer service team.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will always be happy to help.
Team Alncom
Just doing what they say they will.
Been speaking to Alncom since October '25 about getting a connection as our broadband was so poor and they indicated they could get us connected in Spring/Summer 26.
Contacted them in Jan '26 for an update and they said it would be March '26. Sure enough the first working day in March they were installing the lines to our property which is quite a distance and we were connected by 16th March.
They just did what they said they would and were very helpful along the way. Every interaction I have had with anyone in the company has been positive one. They always reply. Excellent service.
1 marzo 2026
Non scritta su invito
Risposta di Alncom
Thank you Mac for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
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