What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Informazioni su Alncom
Scritti dall'azienda
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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From first contact by Alncom we have…
From first contact by Alncom we have been nothing but totally impressed. Whether it was the guys who surveyed our house to the engineers who installed our connection to the support staff who are always ready to help we’re absolutely more than satisfied. Our full fibre broadband connection has more than trebled the speed … and that’s on just the basic package … whilst saving us money each month … that was after another B-ig T-elephone company informed us full fibre would never be available to us direct to the house or our small rural community … excellent service by Alncom … highly recommended.
15 maggio 2026
Risposta di Alncom
Thank you Rob for your kind words and for giving us 5*s. We really appreciate the continued support from you as our valued customer.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
The Alncom team did a great job…
The Alncom team have done a great job in getting us connected. They put up a new pole to bring fibre to our house. The installation team were professional, friendly and efficient. They made minimal mess and ran the cables through our garage to hide them. Well done Team Alncom!
12 maggio 2026
Risposta di Alncom
Thank you Thomas for taking the time to share your experience you have had with our Alncom teams and giving us 5*s, we really do appreciate it.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
An efficient and professional team
Great local company with responsive and helpful staff. Callum who did the installation was efficient and friendly and helpful. Brent who came to sort some gadget connection issues went out of his way to solve problems in a user friendly way. The office staff were responsive and it is so refreshing to talk to real people.
19 maggio 2026
Non scritta su invito
Risposta di Alncom
Thank you so much for your kind words of support, we are delighted that you have had a great experience with our teams.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Geoff for your 5* review and taking the time to share your positive experience you have had with your Alncom Broadband, we really do appreciate it!
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great company, lovely staff.
We have used Alncom for years, we live in a very rural location and the hills make connectivity challenging. Nevertheless Alncom have managed to successfully keep us going and when it flickers they fix it.
People are unfailingly helpful and efficient.
18 maggio 2026
Non scritta su invito
Risposta di Alncom
Hi Jane, thank you for your continued support and your kind words, we really do appreciate it.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Brilliant
Reliable, local, excellent customer support (sooo much better than the big multinational providers) and really good value for superfast broadband
15 maggio 2026
Risposta di Alncom
Thank you Mark for rating our customer support as excellent, we are very grateful to you for taking the time to share your positive experience you have had with our teams.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Mr Clark for the positive feedback, we really do appreciate you giving us 5*s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Fast and dependable.
Service has been fast and dependable since it was installed a year ago. First technical issue was today when the internet went off. When I phoned I was told the fault had already been traced to a nearby exchange and engineers were on their way. It was up again within half an hour. Very impressive!
14 maggio 2026
Non scritta su invito
Risposta di Alncom
Thank you Dennis, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Really happy with our experience
Really happy with our experience. We’ve been kept in the loop all the way, staff are lovely helpful and friendly. The chap who came to fit everything came on time, was polite and done with in the hour. Best internet we’ve had in 12 years of living here!Would certainly recommend!
8 maggio 2026
Risposta di Alncom
Thank you Emma, for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great friendly service.
Internet speed has never dropped it the whole time I've been with them. Unlike my last supplier.
Not had a single issue and would recommend them to anyone.
13 maggio 2026
Risposta di Alncom
Hi Peter, we are truly grateful to you for continued support and being our valued customer, thank you for the 5*s!
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you Thilina, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Great team, sorted out my query and supplied the product needed in less than a week
Really fast response when i had a query. Options were discussed professionally and knowledgeably. I had the pleasure of having a young man called Ben attend my home. What a lovely lad!! Very respectful of my property, professional and knowledgeable. Listened to what i was looking for and sought out to achieve that for me. He then made sure i had the right product and advice was given in a way i could understand. Overall really impressed with the service i received today and wanted to give Ben a shoutout as i usually get worried when i have work people in the home but he made it a good experience. Thanks guys!
13 maggio 2026
Non scritta su invito
Risposta di Alncom
Hi Emma, thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Ben, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great Service From Alncom
Service from Alncom is fantastic. The day of installation was smooth running and I was informed of everything. I’ve had no issues with my connection and the customer service is fantastic.
7 maggio 2026
Risposta di Alncom
Hi Rebecca, thank you for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Amazing
Amazing communication and customer service from the start. Everyone is polite, professional and friendly . The installation was quick and well carried out, with excellent follow up service.
Fantastic product and would definitely recommend, great local company.
7 maggio 2026
Risposta di Alncom
Thank you for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from our teams, we will always do our utmost for our valuable customers.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Installed fibre for us and helped us…
Installed fibre for us and helped us move contract with generous offer
No confusing and distant communication, just straightforward and accurate advice from a local company and far superior to the nationals
Glad we changed providers to Alncom
11 maggio 2026
Risposta di Alncom
Thank you Anthony for your kind words and the glowing 5*s, we are very grateful to you for taking the time to share your experience you have had with our Alncom teams.
If you need any support in the future no matter how small your query is we are here to help.
Please do contact us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Great service
Great service, no problems at all.
When I moved in I made one phonecall and my internet was connected the same day. Amazing
11 maggio 2026
Risposta di Alncom
Thank you Helen for your kind words, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
Excellent customer service when installing the broadband and response to a query after installation. Having a local tel number and office with a person to answer the query is brilliant
11 maggio 2026
Risposta di Alncom
Thank you Janet for rating our customer service excellent we are extremely grateful to you for taking the time to write your review.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Had no problem with Alncom boardband …
Had no problem with Alncom boardband so far been with them for 1 year 6 months now
11 maggio 2026
Risposta di Alncom
Thank you Michael for your kind words and rating us 5*'s we really appreciate your continued support.
If you have any queries in the future no matter how small, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Risposta di Alncom
Thank you for your 5* review, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Every time I have spoken to a member of…
Every time I have spoken to a member of the staff they have been helpful and efficient.
11 maggio 2026
Risposta di Alncom
Thank you for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
Our teams thrive on providing the best service possible to our valuable customers.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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