What a fantastic service this company offers, the customer service is very professional and friendly. Sent a ticket in to say my 80 year old father's internet was not working, within an hour Abi was o... Leggi di più
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From initial contact through to a support visit all the Team have been efficient, polite, patient and friendly. My contract with Alncom began on 30 September, a minor glitch presented itself that... Leggi di più
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We’ve been so impressed with Alncom. You really feel like you’re dealing with a company that genuinely cares about its customers. On the rare occasion we’ve needed help, they’ve responded straight awa... Leggi di più
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I contacted Alncom to see if they could supply my broadband. The whole experience was excellent from start to finish. Helen explained all my options set me an account and arranged installation. The en... Leggi di più
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Informazioni su Alncom
Scritti dall'azienda
Rural Broadband Experts
Existing rural broadband connections often struggle to cope with the demands of the typical modern household. At Alncom we specialise in providing ultrafast full fibre broadband to locations where other telecom providers fail. Whether you are working from home, using multiple devices or simply want reliable internet 24/7 Alncom has you covered. Signing up to Alncom is simple. Find out if we are in your area here.
Bridging the digital divide
At Alncom we believe that everyone deserves access to fast and reliable internet and we are passionate about connecting communities that have been left behind by other telecoms companies. We operate across Northumberland and beyond and are continually expanding our network to meet our customer’s needs. We work closely with local authorities, landowners and our industry partners to install full fibre broadband quickly and efficiently with minimal impact to local communities and the environment. Visit our website
Informazioni di contatto
Alncom, NE662PF, Alnwick, Regno Unito
- 01665604816
- hello@alncom.co.uk
- alncom.co.uk
5,0
Eccellente
508 recensioni
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Great Job
We noticed the speed as soon as fibre was installed Callum was very good at his job and took care of everything for us.
20 marzo 2026
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Risposta di Alncom
Thank you Ann for your 5* review and your kind words they are greatly appreciated.
We are delighted that you are happy with the service you have received from Callum, I will pass this onto him.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
If only every utility provider was like…
If only every utility provider was like this! 10/10 from start to finish
20 marzo 2026
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Risposta di Alncom
Hi Gary, we are extremely grateful to you for the 10/10 and giving us 5*'s
If you have any queries in the future, please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient service
]Alncom efficiently installed Superfast. Alncom has a team of enthusiastic youngsters who promptly attend to problems, and offer advice.
26 marzo 2026
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Risposta di Alncom
Thank you Joe for taking the time to leave your 5*review and share the experience you have had. We will always do our utmost for our valuable customers.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent customer service
I had an issue with the connection I emailed Alncom received a very quick response I was told they would look into this for me within a very short space of time the connection was sorted I also received a phone call to check that all was satisfactory absolutely fantastic service thank you
26 marzo 2026
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Risposta di Alncom
Hi Wendy, we are very grateful to you for sharing your experience that you have had with our teams and giving us a 5* review.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
Alncom Full Fibre highly recommended.
Rob, the Customer Service Engineer came and connected our home garden office Cat 6 cable to our Anlcom router. He was very professional, knowledgeable, extremely helpful and very friendly too. He did a great job and left the place super tidy too. We can't praise him highly enough. The original installation team, who connected us to Full Fibre the previous week were also superb and very helpful, assisting with connection of peripheral devices after ensuring the service was up and running. A credit to Alncom. Highly recommend. What's more, there's a real person at the end of the phone, if you need them.
24 marzo 2026
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Risposta di Alncom
Thank you Lynda for your glowing 5* review, we are delighted that you are happy with our teams professionalism and knowledge.
I will pass your review onto Rob and the rest of the team.
If you need any support in the future please do call us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A card came through the post from…
A card came through the post from Alncom & after some hesitation thinking about it we decided to give them a try. The engineers were all first class and nothing was to much trouble for them. It was not the easiest of installation for them. We would highly recommend Alncom
3 marzo 2026
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Risposta di Alncom
Thank you Gillian for your 5* review we are so glad you made the decision to switch to us. Our teams will always do their utmost to provide the best service for you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service ...
Excellent service .... turned up on time and cracked on quickly and efficiently with job in hand. Ensured everything was tried and tested and provided additional provision in enhancing service provided. Engineer had a very supportive and engaging manner and came across as knowledgeable and focused on providing customer care.
23 marzo 2026
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Risposta di Alncom
Thank you Mr Jackson for your positive feedback and giving us 5*'s we are grateful to you for taking the time to share this.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Recently signed up with alncom
Recently signed up with alncom. customer service has been fantastic, everyone is really friendly, helpful and responds quickly to enquiries. Our broadband has been up and running for a week now and we have been experiencing great speeds without any issues. Would highly recommend to anyone in the area.
11 marzo 2026
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Risposta di Alncom
Thank you Alex, your words of kindness are greatly appreciated.
We are delighted that you are happy with the service you have received from our Alncom teams and are receiving the higher speeds that Full Fibre can give you.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
With Alncom I got real people who delivered what I needed.
I knew Alncom back in the day when they did computer repairs. As a former business customer of BT, for many years, I had major problems, unresolved by BT, when they 'upgraded' to a digital phone system and part-fibre broadband replacing the copper wire network. Alncom is good at making the company and its services know in the area and the village where I live and their pricing and offers for new installations for broadband services is competitive . So I switched and am very satisfied with the knowledge and efficiency of Alncom's engineers, who explained everything I needed to know to make broadband and wi-fi work in an old house with very thick stone walls! Thank-you.
9 marzo 2026
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Risposta di Alncom
Hi Richard, we really appreciate you taking the time to share your Alncom experience and giving us 5*'s. Our teams thrive on providing the best service possible to our valuable customers.
If you need any support in the future, please do contact us on 01665 6014 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Very helpful and polite from initial…
Very helpful and polite from initial call to them and setting everything up.
7 marzo 2026
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Risposta di Alncom
Thank you Rob for your 5*review, we really appreciate you taking the time to share your views on the experience you have had with our teams from Alncom.
If you have any queries in the future, please do contact us on 01665 604 816 or email help@alncom.com and we will be happy to help.
Team Alncom
What a service provider!
What a service provider! Cannot praise them high enough, polite, patient with any queries, problems solved quickly and efficiently
14 marzo 2026
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Risposta di Alncom
Thank you Ian for taking the time to share your experience you have had with our Alncom teams and giving us 5*'s we really do appreciate it.
If you need any support in the future please do not hesitate to contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Efficient, friendly company.
All my contact with Alncom has been very friendly and cheerful. Their service is as they offer in their advertising.I'm always confident my queries will be resolved efficiently and amiably.
9 marzo 2026
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Risposta di Alncom
Thank you Oriole for taking the time to write your Trust Pilot review, we are very grateful to you.
We are delighted that our teams have been able to support you with any queries that you have had, with a smile.
If there is anything we could do to improve our service, please do let us know.
If you need assistance in the future, no matter how small please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Alncom gave a super fast efficient…
Alncom gave a super fast efficient response and installed broadband more than twice the speed of our old connection. The admin team and installation team worked wonders to get things sorted in 3 days!
Thank you to everyone at Alncom for their support to us and the young people in Amble that we work with. Community and Business coming together.
6 marzo 2026
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Risposta di Alncom
Thank you Matthew for your kind words, our teams really do appreciate your feedback.
We look forward to being able to provide you and the young people in Amble with the best service possible.
If you need any support in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Excellent service from first call
Excellent service from the very first call. When you dial the number, you actually speak to a named person, which was refreshing. I needed fast internet ready from my move-in date, and that’s exactly the service I received. My needs were met 100%. I only wish I’d known about them sooner.
Thank you so much to Danielle, Jo, and Rob!
27 febbraio 2026
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Risposta di Alncom
Thank you so much for your fabulous review and giving us 5*'s.
We are so glad that you are happy with the service you have received from our teams and that we could accommodate your needs to fit in with your move to your new home.
If you need us in the future please do call us on 01665 604 816 or email help@alncom.co.uk, we are here to support you no matter how small your query is and are always happy to help.
Team Alncom.
many years I was with a different…
many years I was with a different provider with very poor WiFi signal I was recommended Alncom for rural areas. I was kept updated from the get go and the day of the insulation I had a very nice guy called Ben who was very polite and friendly. Insulation went very smoothly and the difference in having a good WiFi signal is unbelievable wish I had gone over to Alncom sooner
23 febbraio 2026
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Risposta di Alncom
Thank you Gemma, we are very grateful to you for sharing your experience that you have had with your Alncom Broadband installation and giving Ben 5*s
If we can help with any queries please do call us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
A problem with IPv6 address.
Realised I'd lost my IPv6 connection, but the issue was investigated and sorted. A big benefit of being an Alncom customer is being able to speak to someone who is situated locally, not some remote call centre person, in a different location; also, Alncom's ability to deal with an issue speedily.
Excellent service as usual.
2 marzo 2026
Non scritta su invito
Risposta di Alncom
Hi Edward, thank you for sharing this, its brilliant to hear that our teams were able to solve the issue you had with your IPv6 connection.
We thrive on being able to assist our valuable customers the best way possible.
If you have any future queries please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
A good company who get things done and…
A good company who get things done and it's always nice when phoning them to have someone answer promptly, no call queuing.
25 febbraio 2026
Non scritta su invito
Risposta di Alncom
Thank you Anthony for your kind words, we really appreciate you taking the time to write your review and for giving us 5*s.
If you need any support in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
If I am honest I will admit to being…
If I am honest I will admit to being hesitant about moved away from BT to a smaller regional company. Big has to be better doesn't it ? I couldn't not have been more wrong. The service I have received all the way through the process of switching over has been exceptional. The staff actually sound as though they care. Perhaps because they are locally based. I only take the trouble to leave a review if I think the service I have received deserves recognition. In this case it does in spades. Thank for restoring my faith in the belief that good service still exists.
2 marzo 2026
Non scritta su invito
Risposta di Alncom
Thank you for sharing your views on your experience you have had with our teams, it is fantastic to hear this.
We are very grateful to you and look forward to serving you as our valued Alncom customer.
If you need us in the future please do contact us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
Great service
Great service, fixed my issues and resolved the problem, excellent local company with great customer service.
27 febbraio 2026
Non scritta su invito
Risposta di Alncom
Hi Grant, thank you for sharing this, its fantastic to hear our teams have helped you resolve your issue.
If you need any advice in the future we are here to support you by contacting us on 01665 604 816 or email help@alncom.co.uk
Team Alncom
Moved to the area and Alncom were…
Moved to the area and Alncom were highly recommended as a local company with good customer service which certainly proved to be correct. We were up and running with broadband in a couple of days. Good to know there is always someone available at the end of a phone for any issues, even out of hours. Excellent service.
13 febbraio 2026
Non scritta su invito
Risposta di Alncom
Hi Carol, we are extremely grateful to you for taking the time to share your experience you have had from our teams at Alncom and giving us 5*'s.
Our teams thrive on providing the best service possible to our valuable customers.
If you need any advice in the future please do call us on 01665 604 816 or email help@alncom.co.uk and we will be happy to help.
Team Alncom
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