Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Leggi di più
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All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... Leggi di più
I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... Leggi di più
Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have bee... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.
Informazioni di contatto
Oak House, Sutton Quay Busines, WA7 3EH, Frodsham, Regno Unito
- 01615038603
- Hello@whenthebanksaysno.co.uk
- alderrose.co.uk
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Very helpful Lucy and Rachel are a fab…
Very helpful Lucy and Rachel are a fab team and if you got any questions they answer them straight away always the other end of the app and really friendly.
Thank you for all your help
Billy and Rachael were fantastic
Billy and Rachael were fantastic. Couldn’t have been more helpful! Highly recommend.
Being kept in touch and speedy in…
Being kept in touch and speedy in getting results and I would definitely recommend this service. Becky and Lucy were exceptional in there work
We found a the experience very good the…
We found a the experience very good the advice was clear they showed a lot of patience and understanding when we struggled a little bit with everything being electronic
Great service hard working people
Well what can I say it's been a fantastic experience and the customer service is out of this world from first contact with Richard who was assisted by Samuel and Rachel they have all worked really hard and kept me updated along the way thanks very much for your help and advice
Fast service
I recently arranged some additional borrowing and was really impressed with how quick and straightforward the whole process was. I first spoke to Naheela on Saturday evening, and by Wednesday the loan was already completed. Both Naheela and Gus were fantastic – they answered all my queries promptly and clearly, making everything easy to follow. The service was efficient, friendly, and completely hassle-free. Highly recommend!
Helped me on 2 occasions...
I've used WTBSN on 2 occasions in the past 9 months, exceptional service on both occasions, helping me secure the funding I needed on both occasions, where others had failed. Don't hesitate to give them a try.
When the bank says no,give these a go!
After being refused by my bank for a mortgage, a work colleague suggested I try alder rose mortgage broker (when the bank says no)
They found me a mortgage to suit my needs and both Danielle (my mortgage advisor) and Rachel were always just a phone call away to guide me through the mortgage process.
I would definitely recommend alder rose (when the bank says no) to other people.
Lucy and Becky did a great job
Absolutely brilliant service from start…
Absolutely brilliant service from start to finish Beckie, joe and billie were amazing 5 stars
Was a good experience from start to…
Was a good experience from start to finish, they help when other wouldn't
Naheela and Gus excellent …
We found Naheela and Gus to be very helpful throughout this process and they worked very hard to get it all through as the lender was very thorough in what they wanted and the guys did their best to support us in getting it right. Will definitely recommend them
Very efficient and quick process when I…
Very efficient and quick process when I needed to get an offer turned around in quick time to progress a purchase, thank you to Becky for facilitating smooth running!
Absolutely faultless
My experience with this company was amazing from start to finish. Ashley and Beckie were my consultants I was working with and honestly I can not fault them. They were amazing and guided me every step of the way from start to finish. They answered every question I had and just made the whole.process so easy especially as a first time buyer and not having much of an idea. Honestly would recommend these guys 100% amazing job
I was supported through the whole…
I was supported through the whole process by Daniel and Beckie who couldn’t have been more supportive or helpful. Both were easily contactable, had great communication skills and nothing ever seemed any trouble for them. Exceptional service that was made easily with skilled knowledgeable helpful people
I can’t recommend this mortgage team…
I can’t recommend this mortgage team enough. The service from start to finish was excellent, and the whole process was made far easier than I ever expected.
The team, led by Mark, were professional, supportive, and always available to answer any questions. I had concerns going in due to my credit history and honestly didn’t think getting a mortgage would be straightforward—but they made it happen.
They kept everything clear, simple, and stress-free, and I always felt like I was in safe hands throughout.
If you’re unsure about your situation or think getting a mortgage might be difficult, I’d definitely suggest speaking to them. Fantastic service all round.
Mark and Rachel are the best
Mark and Rachel are the best. We come to WTBSN worried about if we could get a mortgage due to credit history. Mark eased our minds with any questions I had always having the answers, the same with Rachel when she joined our case! They are brilliant and have got us a mortgage with no stress laid on to myself or my partner. The pair of them took it all on themselves. We can’t thank them enough.
Secured Loan
Manged to get a secured loan for Home Improvements through when the bank says no after being turned away else where. Gus was great throughout the process. Would highly recommend if your struggling to get loans from other lenders
Really good experience
Really good experience, excellent communication from the very start. Initially with Naglis & then with Beckie, she really went above and beyond to get our offer back far quicker than expected!
Couldn’t recommend them anymore
Very happy with all the support…excellent service!
Very happy with all the support received. Clearly communicated from the start how service will be provided. No advance payments demanded or hidden with surprises at the end of the process! Dedicated staff offered regular updates to each progress, really pleased with all work from beginning to end.
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