When The Bank Says No Recensioni 

491
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

All the team at WTBSN have been great throughout the mortgage application process. Thankyou to Rachel, Samuel b, faith and Sam Jolley. Everyone that we dealt with were very helpful and easy to talk... Leggi di più

Valutata 5 stelle su 5

Thank you so much to both Mark & Beckie for all thier fantastic help obtaining our mortgage. Every step of the way they have been nothing but helpful,informative and understanding. They made sure we... Leggi di più

Valutata 5 stelle su 5

Really recommend When The Bank Says No. I am 20 years old and have had to jump through a lot of hoops to get my mortgage offer. Lucy Parker and Beckie Pepperrell handled my case, both of them have bee... Leggi di più

Valutata 5 stelle su 5

I had a very complex re-mortgage and Sam Burgess was an absolute legend as she kept me calm during a very stressful time when I had to ask for an increase in my offer from the provider. She passed me... Leggi di più

Dettagli dell'azienda

  1. Broker di mutui
  2. Consulente finanziario
  3. Broker assicurativo

Scritti dall'azienda

When the Bank Says No is team of professional mortgage and insurance brokers, dedicated to helping our clients achieve the finance they need to buy their home. Founded by our parent company Alder Rose Mortgage Services Ltd, we were born out of a desire to support people – no matter the complexity of their situation. Instead of sending more challenging cases to other brokers where we had no control over their experience, we wanted to be there for everyone – every time. Our mission? We’ve heard them all before, so let’s just tell you why we’re here and what we do well. Straight-up; no gloss, hype, or marketing lingo. We find mortgages for our customers, and give them the right advice first time. “When the bank says no – we say Yes“ People get rejected by lenders every day – that doesn’t mean you’re a bad person, though it can sometimes make you feel that way. Confused by free online services that can’t cope with real life situations, and stressed by the months you’ve wasted waiting, it can feel like there’s no one there to help. But we’re here to clear things up, and explain what solutions are out there.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

491 recensioni

5 stelle
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4,9

Tutte le recensioni

(491)

326 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Supportive and dedicated

Everyone has been so supportive and dedicated to helping me complete my mortgage application from start to finish and even after completion. Amazing company, would definitely use again and recommend.

11 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Efficient, professional and supportive

It's the second time of dealing with WTBSN and I am even more impressed with the quality of service and professional attitude. Gus Kasbia and Neeela Akram were supportive, efficient, and personable. They both explained the options very well and completed the application and process in record time. I would like to say a hugevthank you to them.I will definitely be recommending WTBSN to friends and family.

19 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

The team are very quick and supportive

The team are very quick and supportive. I have probably been very annoying and slow at responding due to life commitments and they have had to nag me to get me to complete things in a timely manner but have offered me lots of support in the process

18 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I can't recommend Becky highly enough

I can't recommend Becky highly enough! She brought a fresh, crystal-clear perspective to my customer journeys and really helped me the way I operate. Her advice is completely jargon-free, practical, and tailored to exactly where your business is right now. If you are feeling stuck and ready to scale to the next level, she is exactly the person you need in your corner! Joe

18 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

A big thank you to Bekie Pepperrell and…

A big thank you to Bekie Pepperrell and Daniel Sherry for making things so easy. Both were very professional, friendly and kept me informed every step of the way, it couldn’t have been easier, they secured a good mortgage package for me so pleased. Would recommend them to everyone looking for a mortgage

15 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Absolutely amazing

Absolutely amazing. Was struggling with previous brokers and when I switched to WTBSN my whole house buying process became a lot of a smoother journey. Would definitely recommend 😊

15 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Great Service

Great Service, Richard and Rachel went out of their way to help us. When others said no, they said yes. Otherwise would have had to move house, that we didn’t want to do. Thanks once again. Sue and James

17 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I cannot recommend mark enough

I cannot recommend mark enough. My mortgage was far from straightforward but he worked tirelessly to find the right lender and solution for me. The company were always quick to respond to messages and any questions that I had would highly recommend

15 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Caring, nonjudgmental and empathetic. Top class service

After looking to remortgage for some time and coming up against advisors that were judgemental and unhelpful it was a breathe of fresh air to speak to these guys. I initially spoke to Ashley who was so caring and empathetic to my situation and was able to help me sort my remortgage out with no stress at all. I then spoke to Becky who was equally helpful and lovely. The app was easy to use and now have a mortgage offer. I would highly recommend ‘when the bank says no to everyone.

14 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I can't praise this company enough

I can't praise this company enough. The whole process from 1st call to mortgage offer just over a week!!! Becky and Danielle looked after the application, keeping us updated almost daily and making sure that we knew what was happening all the time to ensure a smooth and de-stressed process. They were so friendly and relatable and I can't praise them both enough. Thank for making a dream come true and for you excellent customer services. I would highly recommend you.

14 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Applied for remortgage with when the…

Applied for remortgage with when the bank says no. From start to finish they couldn’t be helpful enough. Mine was quite complex and didn’t think I would be able to achieve my goal but we got there! I would like to say a special thankyou to Ashley and Beckie who were both brilliant and went above and beyond to help me get my remortgage. Thanks again appreciate it so much

13 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

WHEN THE BANK SAYS NO. THESE SAID YES!!!!😊

I want to start by thanking Rachel and Richard for the time and effort they have put in to sorting my remortgage out. 12 months ago I was told by another broker to sell my house there's nothing they can do. No one will give you a remortgage. Come back to us in 12 months. After nearly giving up I come across WHEN THE BANK SAYS NO. They have helped me massively. I can not thank them enough. No more sleepless night worrying bout what am I going to do... Thank you again Rachel and Richard for sorting it. You both are ⭐⭐⭐⭐⭐

12 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

I'm glad I found them

I'm very grateful to When the Bank Says No because as a self-employed person it was hard for me to get a mortgage and I had tried two brokers already. Ashley, Sam and the rest of the team were very helpful and stayed in touch throughout the conveyancing process to make sure everything went smoothly. Without them I would not have been able to buy the home I did so I'm very pleased that I found them.

11 maggio 2026
Non scritta su invito
Valutata 5 stelle su 5

Fantastic

After being left with some arrears on my current mortgage from the other party, I thought it would be impossible to get a mortgage on my own, but Richard & Rachael have pulled out all the stops & helped me achieve my dream of owning my own home, the communication is fantastic, sending documents through the app makes everything so easy, I couldn’t of asked for a better service, I would highly recommend when the bank says no, when you think it’s impossible to get a mortgage they make it possible

11 maggio 2026
Non scritta su invito

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