4TH DIMENSION LIMITED Recensioni 

Ok the person called graham who spoke to me on the 7.10.26was great he was excellent but other wise no the customer service is shit I phoned several times and all I got was flowed off I even asked someone to phone me back to update me but no one even texted me or phoned as I asked .
But graham was excellent thankyou

Lionel was very informative on what his role was in the process and he dealt with they situation quickly and efficiently thoroughly advising me on the details.

My husband's motorbike was stolen and recovered in July. Hastings sub contracted the recovery to 4th Dimension who said the repairs were too extensive to do, and despite countless phonecalls and prompts and promises they "are going to give the claim a nudge" and they are "going to pay out" they are yet to pay out. The valuers haven't actually been in touch with him yet. They seem to treat bikers like their vehicle is an optional luxury but we've had a very hard few months without transport, as he actually uses it for commuting when in the office. I've been at fault in accidents before which have paid out in a fraction of the time.
Put up a couple of stars because once they reached out the process was rapid and they were super helpful. It's just a shame our claim slipped through the net for so long.

David was brilliant help! Very clear and professional . Amazing help.

Tony has been an exemplary example of how customer service should be made.
Several calls to keep me informed and updated of delivery along with a tracking link sent.
Handover of the bike and paperwork all very polite and courteous and made sure I was happy with everything before leaving.

This company were always attentive and informative from the date of the accident I had. George Chambers in particular was very helpful and contacted me by phone when an email was sent to me. He made sure all was clear with some of the more intricate details concerning documentation that needed to be completed. The loan bike was delivered promptly and the drivers were courteous and friendly. Generally 4th Dimension were a pleasure to work with. Thanks to all concerned.

Amazing customer service,
Great communication,

Alex dropped of hire bike, 1st class

Good communication and simple process when dealing with my claim for my scooter accident, acting on behalf of my insurer.

Hire bike collected by Graham. Called 30 mins prior to collection & arrived on time. Friendly & professional throughout, great service all round.

Tony arrived exactly on time. Was friendly, polite and really helpful. A very happy cusrtomer

Scammers, Liars, Fraudsters!
* update since writing the review below.

* I was contacted within 24 hrs by Terry Ronayne (Customer Relations Manager) who wanted more information about my review. Which I was reluctant to do so at first as I just wanted to wash my hands of 4th Dimension. After he asked again, evidence of the sent the emails that they ignored, photos of the new damage & warning lights, screen shots of the calls durations.

* And guess what I was ghosted again. 10 days without a reply to emails. The lack of respect to their customers is systemic & ingrained at every level.

Inital Review:
4th Dimension are by far the worst company I have ever had the displeasure of dealing with.

From the outset, I was given misinformation, experienced 45–60 minute waits on hold, had calls disconnected while waiting, and sent numerous emails to both general and individual email addresses that simply went unanswered.

The whole claims process, in my experience, felt designed to drag on for as long as possible. Communication was appalling, progress was painfully slow, and getting a straight answer from anyone was almost impossible.

I was also extremely unhappy to discover that although my insurance policy was sold through a broker, when I needed to make a claim I was effectively funnelled into dealing with 4th Dimension, despite them not being the actual underwriter.

Then came the courtesy bike — an old, poorly maintained bike that didn't even start properly.

Weeks went by with seemingly nothing happening. It was only after I changed how I wanted my claim handled that things finally started moving.

Of the 7 or 8 employees I dealt with, only two spoke to me like a human being and genuinely seemed interested in helping. With most of the others, I felt like I was simply an inconvenience and they wanted me off the phone as quickly as possible.

I specifically asked for my bike to be repaired by a KTM dealer and was told this couldn't happen.

After approximately 7–8 weeks, I finally got my bike back. I was expecting this nightmare to be over.

Instead, the bike came back with additional damage that wasn't there before and warning lights showing on the dashboard. This appeared after work had been carried out involving wiring and/or diagnostics.

I immediately raised these new issues — and once again, nobody called me back. I was effectively ghosted again.

The entire experience has been shocking from start to finish: poor communication, misinformation, unacceptable delays, a useless courtesy bike and, finally, my motorcycle being returned to me with problems it didn't have when they took it.

Based entirely on my own experience, I would strongly advise other motorcyclists to think very carefully before allowing 4th Dimension to take possession of their bike.

Do not let this company take your motorbike away.

Driver 33 Rob G
Driver helped as much as he could.
Also helped with 4th Dimension phone calls
Gone through bike controls making sure all lights working
Also informed hire bike service due at 16000 miles

Great communication and Graham was brilliant

Graham was punctual and very patient and polite during my bike collection. Great work.

Graham delivered the bike back this morning on time and on immaculate condition. He was attentive and detailed in all the checks. The repair work is perfect and the bike has been returned in the same condition as when i first bought it new. Great job very very impressed.

fella called Alex came to collect my bike, gave me a call before I showed up got the thing away was a good chat, absolutely cannot complain about that, bloody impossible to call the company in the days before though.

David was great and dealt with my queries instantly and with knowledge. He took the time to discuss my case without prejudice and was as helpful as possible. I am very happy with everything. Thank you again.

Graham the driver was very patient with explaining everything

Great service as always Denny GSXR 1000. Tonys always great to get on with. Have the banta as always many thanks.