LizardJo

If you use Confused because of their "rewards" scheme, don't expext much in the way of customer service.
They now have your money and parting with the promised rewards will take forever. Indeed, a 3rd parting of the seas seems more likely.
In the age of advanced tech, these should, and could, be automated transactions meaning that as soon as payment is verified, you qualify for rewards.
So, Confused, I'm very confused over what's taking you so long, why I trusted that rewards would be forthcoming quickly and why you don't have a better process for your customers?

Keeping this short, a simple question for this new company...what came first, the quote or the policy?
Seems pistachio-easy, but not to their online special agents. I had a question about a quote so went onto chat to ask. The agent asked "what's the policy number?" I said it's a quote reference and gave it. They said "That's not the policy number"
Me: I know, it's a quote as I haven't bought it yet. Them: I can't help you without a policy number. Me: I had a question prior to purchasing. Them: I can't help you without a policy number.
This was going to last longer than a bag of mixed nuts at Christmas when nobody could find the nutcrackers.
They weren't cheap, it was impossible to get any sense out of them so imagine how this might pan out in a crisis. They're again online only - for this read minimum effort and investment meets maximum profit for directors.
Easier to crack a Brazil nut with your teeth than engaging with Nutshell. Avoid, avoid, avoid.

More nasty than namaste. They're cheap. But they're a one trick pony. Cheap cost, cheap service.
To note before you make a big mistake: they're strictly online only. You won't be able to call them and they won't call you.
They don't give a flying duck about your name. I turned from Jane to Errol. In a bit of a GDPR breach, I knew the "agent" (possibly Dennis but names don't really matter on the yoga mat) was also talking to Errol and he wasn't due for an insurance renewal.
There's a £30 admin fee just to renew. Not sure if the name change is extra. But if they can get money off you for anything, they will. Given that they can't continue an online chat for more than 5 minutes without having to switch agents mid conversation, thirty quid is a bit cheeky.
They will retain your bank details whether you authorise that or not. They will auto renew, again, whether you agree or not.
They are very reluctant to process a Subject Access Request despite it being a legal obligation. I suppose the GDPR theme here is that they are putting up with those rules, but under duress only.
So, for me it may cost me a bit more, but hopefully I can keep my birth name at least. I'm worried about Errol, hope he got out of that chat safely and unscammed. I mean unscathed.
To sum up, try pilates instead.

Bottom Crawlers. That's the only possible way to describe a company that leeches off the NHS. They "manage" parking services for NHS in Scotland. In other words they've been handed public access to something that belongs not to the private sector, but to us, the people. Thereby giving them a licence to print free taxpayer money.
I'm here reviewing an example of their excessive greed, idiocy and mean-spiritedness. Let's travel to the beautiful city of Dundee. Picture the scene, the sun is out, there's a bitter coastal wind blowing straight through you and the tide is out leaving sand flats as far as the eye can see, reaching almost right across the Silvery Tay to the Kingdom of Fife.
Sadly your attention is diverted from the weather and stunning scenery to your very poorly loved one, and indeed your own current ill health. Getting up early to arrive for an emergency appointment at 8am, the car parks are already busy. You find a space and display a ticket next to your prominently displayed blue badge.
To digress slightly, the blue badge scheme exists of course for DISABLED PEOPLE. Both the driver and passenger in the car are DISABLED PEOPLE. It generally allows the disabled community to have closer parking access, for example to assist a mobility disability, and as such it allows parking for an indeterminate, but of course reasonable, time to park. It might take you longer to walk back to your vehicle, or you may use a wheelchair or walking aid. The little paper ticket from the Saba machine is therefore entirely superfluous and way down the parking hierarchy.
Fast forward to the lengthy appointment to consider the possibility of a life-limiting condition for a very young adult, and the resultant stress, worry and concern for any parent or loved one. That consideration is for the general population who would understand either through similar experience, or basic human empathy, the tremendous pressure the patient and their loved ones are under in this scenario.
Not so Saba. Their staff, perhaps not their fault, have clearly not had training in what the use of a blue badge means. They seem to have no comprehension that to hold a blue badge, the user will have undergone a rigorous process of assessment. The status is undeniable: if you hold a blue badge you are disabled. For a different review, but worthy of note, Perth & Kinross Council have failed to recognise the valid disability status of a good number of its residents by denying a blue badge, and shame on them for that.
Back to the point in hand. Saba decide, despite seeing a valid blue badge on a car parked at a major hospital, that because the paper ticket wasn't renewed, they must impose a £60 fine. The reasons the ticket wasn't renewed: the patient and their carer were in deep discussion with specialist doctors; the carer has significant mobility issues and a long walk back to the car was prohibitive (hence why they have a blue badge in the first place).
Now aside from the spiteful & petty nature of the issuing of a parking fine, let's consider for a moment the disability income gap. In Scotland currently, almost 50% of disabled people are unemployed, and there is a consequent gap of more than 30% in the pay of disabled and non-disabled workers. Disability benefits (not means tested) are there to address the additional costs of living as a disabled person in a societal model which is not designed for the disabled.
So, Saba, let's see if you have the audacity to try to defend your policy/process/actions and commit disability discrimination, for that is what you did here. An appeal has been lodged, but the carer in this story would relish the opportunity to challenge Saba in court and let them lay out their greed in a public forum.
To conclude, there is one reason and one alone for this entire debacle: Maggie Thatcher (spits). Had it not been for her removal of collective society and its replacement with the cult of individualism, we would still, as the general public, irrespective of our role in society, own all public utilities. Beware the privatisation of anything. And never, ever forgive the Tories. Ever. Or Tony Blair.

I upgraded from a sim only contract to a phone and bundle, fully understanding that this would stop the annual CPI increases.
Then I got an email saying I would get them anyway. I complained to CEO Jonathan Taylor and got fobbed off, and basically told to like it or lump it.
DO NOT move to these capitalists, it's all about wringing every last penny out of customers and nothing about decent customer service. Shame on Tesco.

Update: response from Tesco suggesting they care. Platitudes won't cut it. Actions will.

Disappointing start - difficult to log into portal, then the documents hadn't been uploaded after more than 2 weeks after purchasing the policy.
Live chat function needed a defibrilator.
However, they did get back quite quickly when I queried all this.
Not easy to get hold of anyone, which doesn't bode well in the event that a claim has to be made.

First time I've used the company, found them to be the best value for items I wanted, and delivery was swift. Importantly for book lovers, the packaging was great, protected the books really well.

I ordered my gift on a Thursday afternoon - it arrived the next morning. Excellent processing turnaround, and the item (a personalised mug) was great quality, printed both sides.
Will be using them again, really pleased.

Blackhall Branch, Edinburgh

Special shout out to Tommy and Richard for their kindness and help today.
I was having a very busy day and exhaust started rattling - terrible timing as really needed car not to play up. I called in at Blackhall Branch, and they looked at it right away for me and sorted it with a small bracket.
Great service, staff were brilliant, and it's the smartest autocentre I've ever been in, great layout, clean and trendy.
Thanks very much, made my day and these two guys deserve a bonus for excellent customer service!

Ovo are like dog poo. You spend ages trying not to tread in it, then just as things seem to be going alright, you go out in your new sandals and red toenail polish and squelch, straight into a big steaming dollop you go.
This is what happened for everyone what was forcibly transferred over from SSE. They were bad enough, make no mistake, but then Ovo took over and everything went to hell in a handcart.
Avoid them like, well, a doggie dump on your pavement.
In the likely event you'll need to raise a complaint against them, be prepared for the mis-spelled stock replies and their Customer Service Manager to call you. Everyone at Ovo's job title is Customer Service Manager. None of them manage anything or anyone, they're just poor people working for a really horrible company while they look for a proper job where no humans get corporately hurt. Don't take it out on the staff, unless they actually believe the Ovo dream, in which case, they have only themselves to blame.
The CEO took a pile of cash from the Scottish Government to keep his HQ in Perth, waited a few months then decided to downsize, but kept the cash obviously.
As for direct debits, Ovo think they are to be operated much in line with a loan shark's interest rates. Make it up as you go, care not a jot what damage you do in the process, and sent round the heavies if they can't pay up.
Of all the truly God-awful companies out there in the global economy, and let's face it, there are lots, Ovo have really annoyed me. I'd like to see them privatised and all their shareholders can be charged a big fat penalty for us having to take back control from the Thatcherite scum that took it away from us in the first place.
People before profit. Let's bury these parasitical wealth hoarding companies under so many complaints, they'll have to set up a subsidiary to handle them all.

Responding to Ovo's reply - I have tried this and it doesn't work. I have had two "settlements" for complaints which you then didn't add to my balance, as promised. I have net zero faith in Ovo.

Pre-paid lessons for my son - tried to book, no instructor in your area! I'd parked right next to one earlier in the day. Awful system, money-making is their only interest.
Update - they have requested more information. Let's see if there are any complaints handlers in my area.

Love Blackwells, good value, free delivery and a bookmark!

Bought as a gift - yet to see results so can update rating then.
But the £9.99 delivery cost? What on earth are you thinking Ancestry?
Offering a discount currently, which makes it an attractive Xmas gift, but then wiping out the reduction with an excessive and frankly downright cheeky delivery charge.

Update: thanks Ancestry for explaining the postage fees and what's included. Results awaited!

I ordered a charger and cable. After 2 weeks it hadn't arrived so I asked about it (I'd been pretty patient I thought). The company was more interested in feeding me a line in BS and then filing a claim with Royal Mail for their refund. They allegedly fast tracked me a replacement, which needless to say also didn't arrive, and NO REFUND either. I said clowns but it remains to be seen whether they're also CROOKS. Don't touch them with a barge pole.
In response to your misleading reply, NOTHING has been delivered. I only have your word that it was ever actually sent at all. Do you seriously think anyone would waste their time criticising your "service" if the item had simply arrived?
I have neither the item ordered nor a refund. Never mind getting all defensive, get your act together, be trustworthy. In the numerous emails exchanged no-one has said what you've said here - at least get your stories straight. Someone else told me that the item was lost by Royal Mail - are you now suggesting Royal Mail have lost it somewhere in my house? I must check the West Wing.
Clowns and crooks it is then...

I bought some craft items from JL - they always seem to have something a bit different. My most recent stash was all reduced so excelled value, arrived really quickly too. Definitely a place for crafters.

Really enjoy ordering craft supplies from Singer Outlet. They have good prices, delivery is reasonable and so far they've always had everything I was looking for.
Keep you up to date on the order, and always arrive quickly.

Company are as slippery as eels, and know fine well what they're up to, which makes them even worse.
You may end up paying a couple of quid more from a legitimate seller, but at least you won't end up with a subscription you didn't ask for, know you were agreeing to or want.
I wouldn't touch them with a very, very long bargepole.

As everyone can see, they're also the most defensive company on Trustpilot, suggesting once again that they know perfectly well what they're all about and know it to be decidedly dodgy. So, they employ someone to reply to every bad review as if no-one will notice.
Still don't go near them and their scamminess.

Had what I wanted fully in stock, good delivery time.

I've been with them for a while, and found the process of getting a policy very good and efficient.
Unlike what then happened when I had to make a very simple claim for a broken 'phone. As insurance claims go, this was a real no-brainer, so straightforward anybody on their first day in the job could handle it.
Anybody that is except Trinity Claims, acting on behalf of Policy Expert...I think they are the same company, be warned.
You know that advert that said "we won't make a crisis..."? We'll change that to "we will royally muck up the simplest claim in the history of claims and pee you right off in the process"
Not quite as catchy is it?
I wouldn't recommend them at all. There's no excuse for inefficiency in these circumstances, or for refusing to acknowledge when you get things wrong, and making childish excuses instead.
In short, they're rubbish.

If you're with an insurer who uses this bunch of utter CLOWNS, leave at the earliest chance.
Incompetent doesn't even begin to describe how useless they are. They give out false information, can't read or listen and don't train their staff adequately.
They are closely connected to Policy Expert. I thought better of them. But as it turns out, they're crap as well. Don't touch either with a barge pole.