Pat was super helpful! After waiting for my SIM card from the provider, Pat very quickly sorted the situation and advised on an eSIM, which took 5 minutes to sort out, saving me a lot of hassle.
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The reason I’m giving a 4 star is because I felt my monthly payments was far too high the initial signup was misleading. However the customer service was 10/10 Hailey was fantastic, very informati... Leggi di più
Rachel was very helpful and understanding sorted new SIM cards very quickly few problems but dealt with quickly also I would highly recommend o2
Hi , I’ve only just switched over so not seen the benefit as yet , however your staff were very polite & helpful in every way
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Informazioni di contatto
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Regno Unito
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,6
Eccellente
5917 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di yourmobile.com
Hi John,
Thanks so much, your account manager Stephen will really appreciate this feedback! Glad everything came across clearly—looking forward to moving ahead 😊
yourmobile.com
The lady made everything easy for me…
The lady made everything easy for me and sorted everything out straight away
5 marzo 2026
Risposta di yourmobile.com
Hi there,
What a great review, on behalf of your account manager Sam, thank you!
So glad she could sort something better for you last week.
If you need anything else then please do get back in touch via phone or email and she would be more than happy to assist.
Speak soon,
yourmobile.com
Great experience
I have hady phone contract with this company for a number of years now. It's always easy to renew my contract. Good competitive prices. Polite friendly staff. I recommend this company.
12 marzo 2026
Risposta di yourmobile.com
Hi Christina,
Thank you for your loyalty and recommendation - that genuinely means so much to us all here, especially your account manager Sam. So glad we could look to get you another great deal!!
Sam will get back in touch with you later down the line to review how things are going for you, but if you need anything else in the meantime then do get back in touch. We're all more than happy to help you.
Best wishes,
yourmobile.com
Great people and great service
Great people and great service. James was great
11 marzo 2026
Non scritta su invito
Risposta di yourmobile.com
Hi Omar,
What lovely feedback - thank you so much. We'll ensure your account manager James sees this!
Do let us know if there is anything else we can help with.
Speak soon,
yourmobile.com
Simple and clear
11 marzo 2026
Risposta di yourmobile.com
Hi Gordon,
Lovely to hear. So glad Stephen could sort you a better tariff. Thank you for sharing this review!
yourmobile.com
yourmobile are absolutely fantastic
yourmobile are absolutely fantastic. Never had an issue. Customer service is always top tier and I am happy to give sign my new contract for another 24 months
11 marzo 2026
Risposta di yourmobile.com
Hi there,
Thank you for your fantastic feedback! We're delighted to hear that you've never had any issues and that our customer service continues to meet your expectations. Do let us know if you need any assistance going forwards.
yourmobile.com
Superb customer service
Superb customer service, explained all with confidence and patience, a great asset to your compny
11 marzo 2026
Risposta di yourmobile.com
Hi Michelle,
Thank you for your kind feedback. We're delighted to hear that you received superb customer service and that everything was explained with confidence and patience. It's wonderful to know our team member made such a positive impression — they are indeed a great asset to our company. We truly appreciate you taking the time to share your experience.
Best wishes,
yourmobile.com
Excellent service
10 marzo 2026
Risposta di yourmobile.com
Hi Jason,
Thanks so much!
Glad your account manager could help you.
Do let us know if you need anything else at all.
yourmobile.com
Risposta di yourmobile.com
Hi Millie,
Great news! So glad Rachael could help you! Thank you for sharing your experience with us. Do let us know if you need anything further.
yourmobile.com
Really informative And friendly
Really informative And friendly, not pushy just lovely all the best my darling 🙏🏿
10 marzo 2026
Risposta di yourmobile.com
Hi there,
Thank you for your lovely review. We're so pleased to hear that you found the experience informative and friendly, and that you felt comfortable without any pressure. Your kind words mean a lot to us, and we truly appreciate you taking the time to share them. All the very best to you as well.
yourmobile.com
Clear, professional advice
James was really helpful, answering all my questions professionally. I didn't feel rushed into making a decision, and have found a solution that will half my current phone bill. Thank you James.
9 marzo 2026
Risposta di yourmobile.com
Hi Lianne,
Thank you for your kind feedback. We're delighted to hear that James was helpful and took the time to answer all of your questions professionally. It's great to know you felt comfortable and not rushed while finding a solution that significantly reduces your phone bill. We'll be sure to pass your thanks on to James.
yourmobile.com
The lady was so understanding and made…
The lady was so understanding and made everything clear,from a customer point of view she listened and explained everything in detail
9 marzo 2026
Risposta di yourmobile.com
Hi Chris,
We really appreciate your kind words. It’s great to hear that you felt understood and that everything was explained in detail. Ensuring our customers feel comfortable and well informed is always our priority.
yourmobile.com
Sam your great at your job.
Sam, my advisor was very compationate with me with the loss of my husband, she talked and walked me through every step as im not very tech savvy.
9 marzo 2026
Risposta di yourmobile.com
Hi Kerri,
Thank you so much for your kind words. I’m truly sorry for your loss, and I’m glad Sam was able to support you during such a difficult time. We’re pleased to hear that she guided you through each step with compassion and patience, especially with the technical aspects. Your feedback means a lot, and we’ll be sure to pass your lovely comments on to Sam.
yourmobile.com
Risposta di yourmobile.com
Hi there,
Amazing news, so glad she could help!
If you need anything else then do give us a shout.
Speak soon,
yourmobile.com
Risposta di yourmobile.com
Hi Natalia,
What brilliant news - thank you for sharing your experience!
Stephen was really pleased he could sort you another fantastic deal. He'll be back in touch to review how things are going for you later down the line, but do get back in touch if you need anything before then.
Speak soon,
yourmobile.com
Sam was excellent and answered all my…
Sam was excellent and answered all my questions and there were a lot!
She never rushed me into signing a new contract and did her utmost to work out the best contract for us.
6 marzo 2026
Risposta di yourmobile.com
Hi Sam,
What an amazing review - on Sam's behalf, thank you!
We will ensure she sees your kind words.
So glad she could sort another great contract with you. She will get back in touch with you in another 18 months to review how things are going but if you need anything in the meantime then please don't hesitate to reach out.
yourmobile.com
Sam was fantastic from start to finish
Sam was fantastic from start to finish! Our contract was coming to an end and managed to secure us a great deal.
6 marzo 2026
Risposta di yourmobile.com
Hi Michelle,
Thank you for your lovely feedback! We're so pleased to hear that Sam was able to support you throughout the process and help secure a great deal as your contract came to an end. We'll be sure to share your kind comments with him. If you need any further assistance, please feel free to get in touch.
yourmobile.com
Risposta di yourmobile.com
Hi there,
Thank you for your review! We're glad to hear that Hailey was helpful and informative during your interaction. We'll be sure to pass your kind feedback on to her. If you need any further assistance, please don’t hesitate to get in touch.
yourmobile.com
Really great customer service agent who…
Really great customer service agent who actually knows your account and listen to you
5 marzo 2026
Risposta di yourmobile.com
Hey Nick,
Thank you for your kind feedback! I’m really glad to hear that you had a positive experience and felt listened to.
Providing helpful and personal support is always our goal, so it’s great to know it made a difference. If you ever need anything else, please don’t hesitate to get in touch.
yourmobile.com
Risposta di yourmobile.com
Hi Richard,
Thank you for taking the time out to leave a review.
We're delighted to hear that everything was explained clearly and in detail. Providing excellent service is always our goal, and we really appreciate you taking the time to share your experience.
yourmobile.com
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