Pat was super helpful! After waiting for my SIM card from the provider, Pat very quickly sorted the situation and advised on an eSIM, which took 5 minutes to sort out, saving me a lot of hassle.
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The reason I’m giving a 4 star is because I felt my monthly payments was far too high the initial signup was misleading. However the customer service was 10/10 Hailey was fantastic, very informati... Leggi di più
Rachel was very helpful and understanding sorted new SIM cards very quickly few problems but dealt with quickly also I would highly recommend o2
Hi , I’ve only just switched over so not seen the benefit as yet , however your staff were very polite & helpful in every way
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Informazioni di contatto
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Regno Unito
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,6
Eccellente
5917 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Risposta di yourmobile.com
Hi Star,
We really appreciate your kind review and will ensure this is passed to your account manager Hailey. So glad she could help you!
If you need anything else then do get back in touch.
yourmobile.com
These guys provided me with substantial…
These guys provided me with substantial saving which is much appreciated.
26 marzo 2026
Risposta di yourmobile.com
Hi Jeanine,
Thank you so much for your kind review! We’re really pleased we could help you make a substantial saving. Your support is truly appreciated, and we’re so glad we could be of help!
yourmobile.com
Risposta di yourmobile.com
Hi Roderick,
Thank you so much for your lovely review! We’re so happy to hear you had a great experience from start to finish. It really means a lot to us, and we truly appreciate your support!
yourmobile.com
Risposta di yourmobile.com
Hey Jake,
Thanks so much for your kind words! We’re so glad to hear Rachael was able to help clearly and quickly. We really appreciate you taking the time to leave a review!
Best wishes,
yourmobile.com
Impressed with a Rachel Hope on the…
Impressed with a Rachel Hope on the phone and was very efficient with what she did.
24 marzo 2026
Risposta di yourmobile.com
Hi Ian,
On behalf of Rachael - thank you!!
We're really pleased we could get you great deal.
Don't hesitate to get back in touch with us if you need anything else.
yourmobile.com
Customer service was great.Thank you…
Customer service was great.Thank you Rachael hope for taking time to explain and guide me through my mobile plan switching, this as save me lots of money.Thank you so much
24 marzo 2026
Risposta di yourmobile.com
Hi Esther,
What a lovely review - thank you!
Rachael will be so pleased she could help. Since she's your dedicated account manager going forwards - she will get in touch around month 18 of the agreement, just to review how things are going for you. However, if you need anything in the meantime then do get back in touch with us.
Speak soon,
yourmobile.com
Good experience did get passed about a…
Good experience did get passed about a bit hence 4 but polite and all resolved
Steve the sales manager resolved everything and Jacob also explained details
23 marzo 2026
Risposta di yourmobile.com
Hi Trevor,
Thank you for your feedback. We’re glad to hear that your experience was a positive one overall and that everything was resolved for you. We appreciate your patience in being passed between colleagues, and we’re pleased that Steve and Jacob were able to step in to assist and clearly explain everything. Your comments mean a lot, and we’ll be sure to share them with the team.
yourmobile.com
it was brilliant the guy was so good…
it was brilliant the guy was so good with everything a nd he lower my bill as I was a pensor
5 marzo 2026
Risposta di yourmobile.com
Hi Vincent,
Thank you for your lovely feedback. We’re really pleased to hear that you had such a great experience and that our colleague was able to help you with everything, including lowering your bill. It’s wonderful to know you felt well looked after—we truly appreciate your comments and will be sure to share them with the team.
yourmobile.com
Excellant very proffesional and she…
Excellant very proffesional and she made the process of changing our phones and changing over to EE a enjoyable experiance also very good personal service we felt she listened to our needs and she made sure we understood all the paperwork all in all excellant person to have representiong your company
20 marzo 2026
Risposta di yourmobile.com
Hi Alistair,
Thank you for your kind feedback. We’re delighted to hear that you had such a positive experience and that the process of switching to EE was made smooth and enjoyable. It’s great to know that everything was explained clearly and that you felt listened to and well supported throughout. We truly appreciate your comments and will be sure to pass them on.
yourmobile.com
A credit to the company
She was lovely , very friendly and knowledgeable, understood my reason for wanting to leave plan and go pay as you go. She then created a more affordable contract and increases my GB alloance, a credit to the compan
19 marzo 2026
Risposta di yourmobile.com
Hi Emily,
Thank you for your wonderful feedback! We're so pleased to hear that she was friendly, knowledgeable, and really took the time to understand your situation. It’s great that she could offer a more affordable option while increasing your data allowance—that’s exactly the kind of service we strive for.
We’ll be sure to pass on your kind words, she’ll be delighted to hear them. Thanks again for sharing your experience!
Best wishes,
yourmobile.com
not the usual drab lies you normally…
not the usual drab lies you normally get
everything was explained
process was around an hour n a half
said they would save me money wait n see eh
10 marzo 2026
Risposta di yourmobile.com
Hi Angie,
Thank you for your honest feedback! We’re glad to hear you found the process clear and straightforward, and that everything was properly explained—that’s exactly what we aim for.
We appreciate it took a bit of time, but we hope it was worthwhile. As for the savings, we’re confident you’ll see the benefits, but of course, we’ll let the results speak for themselves!
Speak soon,
yourmobile.com
Risposta di yourmobile.com
Hi Mark,
Thank you for your lovely feedback! We're so glad to hear that Hailey was able to guide you through each step and make the process clear and easy. We’ll be sure to pass on your kind words to her.
We really appreciate you taking the time to share your experience!
yourmobile.com
Easy to work with
Rachael was very thorough and helped get a good and affordable package. I can’t remember Rachael’s colleague’s name but the gent called me exactly when he said he would every time and was attentive to what I required.
17 marzo 2026
Risposta di yourmobile.com
Hey Chris,
Thank you for your kind feedback! We're really pleased to hear that Rachael was so thorough in helping you find a great, affordable package. It's also great to know that her colleague provided such reliable and attentive service—we’ll be sure to pass along your comments to the team.
We truly appreciate you taking the time to share your experience!
yourmobile.com
Risposta di yourmobile.com
Hi Gulay,
Thanks so much for the kind review and words - we really appreciate it! Especially your account manager, Jade.
She is here for you via phone or email to assist on any account questions. Do get back in touch if needed.
Speak soon,
yourmobile.com
Simple contract upgrade experience to a…
Simple contract upgrade experience to a marginally cheaper plan.
16 marzo 2026
Risposta di yourmobile.com
Hi there,
Thanks for your feedback! We’re glad to hear your contract upgrade was simple and that we could help you move to a slightly cheaper plan. If you ever need anything else, we’re here to help 😊
Best wishes,
yourmobile.com
The response to my call was quick and I…
The response to my call was quick and I got through to the right person in a timely manner (Rachel) who was so helpful, clear and precise, it was a pleasure speaking to her.
The customer service at Plan.com is always so good.. well done 👏
16 marzo 2026
Risposta di yourmobile.com
Hi Valerie,
Thank you so much for your kind feedback! We’re delighted to hear you were connected quickly and that Rachel provided such helpful, clear, and precise support—she’ll be thrilled to hear this. It’s great to know you consistently have a positive experience with our customer service. We really appreciate your support!
yourmobile.com
Good services
16 marzo 2026
Risposta di yourmobile.com
Thanks Cathy! Your review really means a lot to us - especially your account manager Hailey, so we will ensure she sees this.
Look forward to liaising with you in future,
yourmobile.com
Evrhything was good apart of 2 days…
Evrhything was good apart of 2 days waiting for sim activation
5 marzo 2026
Risposta di yourmobile.com
Hi Petronel,
Thanks for your feedback! I’m really glad everything went well overall, though I’m sorry about the 2-day delay with the SIM activation—that’s not the experience we aim for. We appreciate your patience and will work on improving this moving forward.
yourmobile.com
Risposta di yourmobile.com
Hi Robert,
Great news - thank you!
Your account manager Hailey will be most pleased.
If you need anything else from her or our dedicated client services team then do get back in touch.
Best wishes,
yourmobile.com
quick and helpful
13 marzo 2026
Risposta di yourmobile.com
Hi there,
So good to hear. Glad Rachael was able to sort things quickly for you! If you need anything else then do get back in touch and she will be more than happy to help you.
Speak soon,
yourmobile.com
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