Pat was super helpful! After waiting for my SIM card from the provider, Pat very quickly sorted the situation and advised on an eSIM, which took 5 minutes to sort out, saving me a lot of hassle.
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The reason I’m giving a 4 star is because I felt my monthly payments was far too high the initial signup was misleading. However the customer service was 10/10 Hailey was fantastic, very informati... Leggi di più
Rachel was very helpful and understanding sorted new SIM cards very quickly few problems but dealt with quickly also I would highly recommend o2
Hi , I’ve only just switched over so not seen the benefit as yet , however your staff were very polite & helpful in every way
L'azienda ha risposto
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At yourmobile.com, we’re here to make your life simple — and exceptional customer service is at the heart of everything we do. With over 10 years of experience, we’ve built a reputation for delivering trusted, high-quality support to businesses across the UK. Our dedicated Account Managers are knowledgeable, proactive, and focused on understanding your needs. Clients benefit from regular one-to-one reviews, while our Client Services Team monitors how you’re using the bespoke telecoms package we’ve created — ensuring you’re always getting the best value from your tariffs. We aim to build long-term relationships with our clients and business partners. Thanks to our extensive experience, we’re able to offer individually tailored tariffs to match your exact requirements. You’ll feel completely in control and confident you’re receiving great value for money. Our advanced technology platform gives you outstanding visibility and control of your communications — with real-time usage data, flexible features, and instant notification alerts. (my.plan.com) We deliver mobile and independent communication services in a way you’ve never seen before.
Informazioni di contatto
Grosvenor House, Hollinswood Road, Central Park, , TF2 9TW, Telford, Regno Unito
- 0345 222 6000
- help@yourmobile.com
- yourmobile.com
4,6
Eccellente
5917 recensioni
Ha risposto al 94% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
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Great Experience
I am writing to take a moment to commend the excellent standard of customer service I have experienced with Your Mobile.
While I have consistently found your team to be helpful and efficient, I felt particularly compelled to write in recognition of one member of staff who truly stood out – Caitlin Semple.
From the very beginning of our conversation, Caitlin demonstrated a level of professionalism, warmth and genuine care that immediately put me at ease. It was clear that I was in capable hands, and that she would do everything possible to assist me. She approached my enquiry with patience, clarity and a positive attitude throughout, and went above and beyond to help.
Although we were ultimately unable to secure the deal I had hoped for, through no fault of her own, the outcome felt secondary to the experience she provided. Caitlin’s manner and willingness to go the extra mile left a lasting impression on me.
I find it really rare these days to encounter service of this calibre and it speaks volumes about both Caitlin as an individual (Top Lady and a lovely human being!) and the standards upheld by your organisation. Thanks to Caitlin, I would not hesitate to consider doing business with your mobile in the future.
Please pass on my sincere thanks and appreciation to Caitlin, she is a true credit to your team and I hope her efforts are recognised.
Kindest regards
Rob
6 aprile 2026
Non scritta su invito
Pat was super helpful
Pat was super helpful!
After waiting for my SIM card from the provider, Pat very quickly sorted the situation and advised on an eSIM, which took 5 minutes to sort out, saving me a lot of hassle.
17 aprile 2026
Non scritta su invito
My experience was really great and…
My experience was really great and Rachel made it so easy and was amazing at explaining everything to me in detail.
16 aprile 2026
Top class service
Caitlin was incredibly friendly and helpful and gave great advice. Top class service
16 aprile 2026
Non scritta su invito
Rachel was very helpful and…
Rachel was very helpful and understanding sorted new SIM cards very quickly few problems but dealt with quickly also I would highly recommend o2
16 aprile 2026
poor signal and service
very bad service the customer are friendly when they want you to sign up after when received your new sim card first 2 weeks signal and network seems very good after cooling period your headache will start from poor service signal and you can see full bars but signal no good at all
Stay away from this company they are scammers that’s the reason they make you sign 3 years contract because they know that their service is bad
15 aprile 2026
Non scritta su invito
Risposta di yourmobile.com
Thank you for your feedback.
We do take comments like this seriously, but we do need to correct a few points raised in your review. The signal in your area is not poor and is performing as expected. The issue you experienced was due to a temporary network fault, which required a reset by the network provider.
We can see that this has since been resolved, and we’ve also confirmed with you directly that your service is now working as it should be.
We appreciate that the timing of the issue was frustrating, especially after your initial experience was positive. However, this was not related to the quality of the service itself, and certainly not reflective of an ongoing problem.
If you do experience any further issues, please contact us directly and we’ll ensure it’s looked into and resolved as quickly as possible.
Excellent service
Excellent service, everything was made clear and simple when renewing my contract. All questions answered and options given.
14 aprile 2026
Risposta di yourmobile.com
Hi Jay,
Thank you for taking the time to leave us a positive review, we really appreciate it.
We're happy you found our service helpful and all your questions were answered.
If you need any furhter assistance, please don't hesitate to contact us.
Kind Regards,
YourMobile.com
Nigel Clark
Hi , I’ve only just switched over so not seen the benefit as yet , however your staff were very polite & helpful in every way
13 aprile 2026
Risposta di yourmobile.com
Hi Nigel,
We're happy to hear you had a postive experience with our dedicated teams, we're glad to hear everything switched over smoothly.
We're always here to help so please do not hesistate to reach out to us.
Kind Regards,
YourMobile.com
Risposta di yourmobile.com
Hi Michelle,
Thank you taking the time to leave us a review, we really appreciate it!
We're very pleased to hear you were offered a quote that fit your personal needs, we always aim to be efficient and find the best deal for you.
Kind Regards,
YourMobile.com
Easy transaction thanks to Samatha
Easy transaction thanks to Samatha. Completed online with excellent instruction and no fuss.
Thanks.
13 aprile 2026
Risposta di yourmobile.com
Hi Peter,
Thank you for leaving us a 5* review,
We're very happy you found the process to be streamline and easy, we really appreciate your business and we look forward to speaking to you again soon.
Kind Regards,
YourMobile.com
Easy process
Easy process, Rachael explains everything clearly and advises whats best for the customer.
No hard sale, fair and honest.
13 aprile 2026
Risposta di yourmobile.com
Hi Matt,
Rachael will appreciate you have taken the time to leave her a positive and constructive review.
We are very pleased to hear you're happy with the quote provided and always happy to see a customers experience has been easy and positive.
Kind Regards,
YourMobile.com
I have had an extremely poor experience…
I have had an extremely poor experience with YourMobile.com (Chase Direct Ltd).
The company agreed to pay my Vodafone termination fee as part of the contract but failed to do so. Despite multiple assurances over a long period, including confirmations that payment would be made, this was never honoured.
In addition, I was repeatedly charged amounts exceeding the agreed contract price, including additional charges that were not properly explained or agreed.
As a direct result, I suffered financial loss and damage to my credit file, which has had a lasting impact.
I made numerous attempts to resolve this matter over more than two years, including formal complaints and a Letter Before Action, all of which were ignored or not properly addressed.
Due to the lack of resolution, I have now been forced to take legal action.
I would strongly advise others to exercise caution when dealing with this company.
11 aprile 2025
Non scritta su invito
Risposta di yourmobile.com
Hi Tiago,
We’re sorry to read that you feel this way and would like to provide some clarification.
Regarding the termination fee, as outlined in our terms and conditions, requests must be submitted within a set timeframe following connection. Your service began in May 2023; however, we did not receive the required documentation until approximately 16 months later, which is significantly outside of the eligible claim period.
Despite this, we made efforts to progress the payment as a gesture of goodwill. However, as previously explained, any buyout is also conditional upon the account being maintained in line with the agreed terms. Where this requirement is not met, our systems are unable to release the payment. You were advised that once the account is brought up to date and remains in line with the agreed terms for a continuous period, the buyout can be reconsidered.
In relation to the additional charges referenced, these have not been due to any changes to your agreed tariff. All such charges are applied by the billing provider, plan.com, in accordance with the billing agreement and account activity. We understand you have raised this directly with plan.com, who are handling this aspect and will be best placed to provide a detailed breakdown.
We also note your comments regarding communication. Our records show that we have responded to your queries and outlined the steps required to progress the matter.
We remain happy to continue working with you directly to resolve any outstanding concerns.
Risposta di yourmobile.com
Hi Jack,
Thank you for leaving us a 5* review, we appreciate you taking the time to share your feedback.
We're pleased to here you're happy with our service and will pass your feedback onto your account manager, they will appreciate your comments.
Please let us know if you require any help in the future.
Kind Regards,
YourMobile.com
The reason I’m giving a 4 star is…
The reason I’m giving a 4 star is because I felt my monthly payments was far too high the initial signup was misleading.
However the customer service was 10/10 Hailey was fantastic, very informative even after my rant about the company, she has now negotiated a lower monthly agreement. She’s an absolute credit to the company as i was more than ready to leave.
10 aprile 2026
Paying 50£ For unlimited data and…
Paying 50£ For unlimited data and minutes
Started on 30£.Don’t use them
1 aprile 2026
Risposta di yourmobile.com
Hi
Thank you for your feedback — we’re sorry to hear you feel this way.
We’d like to reassure you that the agreed monthly tariff has not changed since your contract was set up. Any increase in the total billed is due to additional charges applied in line with the provider’s terms and conditions, based on how payments to the account are maintained, rather than any change to the tariff itself.
We understand this can be frustrating, and we’d be happy to review this with you and help ensure everything runs smoothly going forward.
Risposta di yourmobile.com
Hi Alistair,
We're very happy to hear you found our service helpful, I will pass your feedback onto your acccount manager, they will appreciate the positive 5* review.
If you ever need our assistance, you can reach out to our client service team.
Kind Regards,
YourMobile.com
Not a very straightforward switch
Not a very straightforward switch, and no immediate access to the plan portal .. didn’t explain fully that not from 02 but actually a partner, so misleading and now stuck with them
Customer service team however very friendly
2 aprile 2026
Risposta di yourmobile.com
Hi Fiona,
Thank you for taking the time to leave your review — we really appreciate your feedback.
We’re sorry to hear that parts of the switch didn’t feel as straightforward as expected. We always aim to be fully transparent during the sales process about who we are and how the service is provided, our team follow a very strict script and they are trained to state who we are and why we are calling.
To clarify, we are not a partner of O2, and this should have been made clear during your sign-up.
Access information for the plan portal is usually included as part of the welcome pack, so we’re sorry if this wasn’t clear at the time.
We’re pleased to confirm that your concerns have now been resolved, and we appreciate you giving us the opportunity to put things right.
It’s great to hear that you found our customer service team friendly — we’ll make sure your comments are shared with them.
If there’s anything further you need, please don’t hesitate to reach out.
Thanks again for your feedback — it helps us improve.
Very clear and easy
2 aprile 2026
Risposta di yourmobile.com
Hi there,
Great news! Thank you for taking the time out to leave this 5* review. We'll ensure your account manager James sees this.
Do let us know if there's anything else we can do for you.
Best wishes,
yourmobile.com
Risposta di yourmobile.com
Hi Graham,
That's amazing news - so glad to hear you had a positive experience with us and the process was smooth for you. We always aim for this! Thank you for taking the time to share your thoughts.
If you need anything else from your account manager Jade, or our dedicated client services team then do please get back in touch with us.
yourmobile.com
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